Top 968 Customer service representative Jobs in Coconut Grove, Fl

Director of Admissions SUD
Guidance Recovery —Miami, FL
- $60,000.00 - $80,383.52 a year
- Full-time
- Addiction Medicine
- HIPAA
- 3 years
- Health insurance
- Dental insurance
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3d
Member Experience Representative - Contact Center
Dade County Federal Credit Union —Doral, FL
- $22.60 an hour
- Evenings as needed
- Spanish
- Microsoft Outlook
- Mid-level
- Life insurance
- Retirement plan
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AT&T Customer Service Representative
Coastline Consulting —Homestead, FL
- From $52,300 a year
- Full-time
- High school diploma or GED
- In-person
- Leadership
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AT&T Customer Service and Sales Representative
Profitability Florida —North Miami, FL
- $46,745.46 - $56,295.61 a year
- Full-time
- Background check
- Spanish
- English
- Paid training
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Customer Service Associate
Revenue Strategies Group —Coral Gables, FL
- $52,000 - $60,000 a year
- Full-time
- Background check
- In-person
- 1 year
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Service Team Coordinator - Inbound Call Center Agent (Healthcare) (Remote)
Chen Medical Associates —Miami, FL
- $17.00 - $24.26 an hour
- Overtime
- Remote
- Microsoft Outlook
- Medical office experience
- Mid-level
- Opportunities for advancement
Customer Service Representative
miami five gallons water —Richmond Heights, FL
- $32 - $42 an hour
- Part-time
- Bilingual
- Google Workspace
- Microsoft Outlook
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9d
Florida Remote Customer Service Representative
notifyMD —Miami, FL
- $16 an hour
- Weekends as needed
- Remote
- English
- Windows
- Data entry
- Health insurance
- Dental insurance
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Customer Service Representative
WorldVia —Miami, FL
- Full-time
- Remote
- Research
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
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Remote Client Agent – Work From Home | Training Provided
The Gainey Agency —Miami, FL
- Remote
- Sales
- Customer service
- Computer literacy
- Opportunities for advancement
- Flexible schedule
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Client Service Representative
Miami Veterinary Specialists —Miami, FL
- Weekends as needed
- Sales
- Customer service
- Salesforce
- Paid holidays
- Health insurance
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Customer Service Representative
Component Overhaul Services, Corp. —Medley, FL
- $17 - $25 an hour
- Full-time
- Bilingual
- Spanish
- English
- Health insurance
- Dental insurance
Quick Apply
Customer Care Agent II - Customer Care
180 Seminole Hard Rock Support Services —Hollywood, FL
- Weekends as needed
- Computer literacy
- Writing skills
- Research
Quick Apply
11d
Member Services Representative - Call Center (bilingual)
Doral Office Services —Doral, FL
- $18 - $20 an hour
- Full-time
- Spanish
- Computer literacy
- Writing skills
- Health savings account
- Paid holidays
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11d
Entry-Level Customer Support Representative
ADP —Miami, FL
- Full-time
- Hybrid work
- Writing skills
- High school diploma or GED
- Communication skills
- Paid training
- Paid time off
11d
Enrollment Administrator - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Miami, FL
- Overtime
- Remote
- Background check
- School experience
- Microsoft Excel
- Work from home
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Call Center Representative
Get Refreshed —Miami, FL
- $19.00 - $62.50 an hour
- Part-time
- Spanish
- English
- In-person
- Paid training
- Employee discount
Quick Apply
2d
Client Success Representative (Remote)
Demand.com —Miami, FL
- Remote
- Mid-level
- Communication skills
- Time management
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Customer Service Representative
HelloGov AI —Miami, FL
- $50,000 a year
- Full-time
- Background check
- Bachelor's degree
- US work authorization
- Free parking
- Health insurance
Quick Apply
Customer Service Representative (CSR)
Contentizer —Miami, FL
- $18 - $28 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Paid training
- Paid holidays
Quick Apply
14d

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Director of Admissions SUD

Guidance Recovery
Miami, FL

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Job Details

Full-time
$60,000.00 - $80,383.52 a year
3 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

Healthcare staff management
Medical insurance coverage verification
Managing sales strategy or development teams
Sales team management
Salesforce Cloud
Supervising experience
Substance abuse
Sales management systems proficiency
Leading team collaboration initiatives
CRM system proficiency
Sales leadership
Healthcare industry sales team management experience
Sales automation technologies

Full Job Description

Job Summary

We are seeking an experienced, results-driven Director of Admissions to lead and oversee our Admissions Department for a growing behavioral health organization specializing in substance abuse and mental health treatment. This role is responsible for managing the daily operations of a fast-paced admissions call center, driving admissions performance, ensuring exceptional patient experiences, maintaining compliance, and developing a high-performing admissions team.

The Director of Admissions will work closely with Executive Leadership, Business Development, Clinical, Utilization Review, and Operations to maximize admissions while ensuring every prospective patient receives compassionate, ethical, and professional care.

Key ResponsibilitiesLeadership & Team Management

Lead, coach, and develop Admissions Managers, Team Leads, Closers, Coordinators, and Verification Specialists.
Recruit, hire, train, mentor, and evaluate admissions staff.
Foster a positive, accountable, and performance-driven culture.
Conduct regular one-on-one meetings, coaching sessions, and performance reviews.
Develop career growth plans for team members.

Admissions Operations

Oversee all incoming admissions inquiries from phone, web, referral partners, and marketing campaigns.
Ensure timely response to all leads while maintaining high conversion rates.
Monitor admissions pipeline and identify opportunities to improve patient enrollment.
Develop and optimize admissions workflows and Standard Operating Procedures (SOPs).
Ensure proper documentation within Salesforce, CRM systems, and admissions software.

Performance & KPI Management

Monitor and improve department KPIs including:

Call answer rate
Speed to lead
Lead response time
Conversion rate
Admissions percentage
Show rate
Insurance verification turnaround
Call quality scores
Patient satisfaction
Referral source conversion
Staff productivity
Average handle time
Follow-up compliance

Analyze reports daily and implement action plans to improve performance.

Quality Assurance & Compliance

Ensure admissions staff follow HIPAA, federal, state, and company regulations.
Maintain ethical admissions practices.
Monitor recorded calls for quality assurance.
Ensure accurate insurance verification and documentation.
Work with QA to continuously improve call quality.

Business Development Collaboration

Partner with Business Development to maximize referral relationships.
Communicate admissions trends and referral performance.
Identify opportunities to improve referral conversion rates.
Maintain strong relationships with referral partners.

Technology & Systems

Oversee CRM systems including Salesforce and call tracking platforms.
Monitor phone systems, texting platforms, automation, and reporting tools.
Work alongside IT to resolve operational issues.
Recommend technology improvements that increase efficiency.

Reporting & Analytics

Prepare and present reports on:

Admissions performance
Team productivity
Marketing source performance
Revenue trends
Staffing metrics
Forecasting
Monthly KPIs
Operational improvements

Provide recommendations to executive leadership based on data analysis.

QualificationsRequired

Bachelor's degree in Healthcare Administration, Business, Psychology, or related field (or equivalent experience).
5+ years of admissions leadership experience in behavioral health, substance abuse treatment, healthcare, or a high-volume admissions call center.
3+ years of management experience leading admissions or sales teams.
Strong knowledge of substance abuse and mental health treatment admissions.
Experience with insurance verification and behavioral health payer guidelines.
Experience using Salesforce or other CRM platforms.
Excellent leadership, communication, and coaching skills.
Strong analytical and problem-solving abilities.

Preferred

Experience in addiction treatment or behavioral healthcare.
Knowledge of ASAM criteria and behavioral health levels of care.
Experience with Salesforce, CTM (CallTrackingMetrics), Five9, RingCentral, or similar call center software.
Experience building KPIs, dashboards, and performance reporting.

Skills

Leadership
Team Development
Strategic Planning
Admissions Operations
Sales & Conversion Optimization
Performance Management
Call Center Management
Data Analysis
CRM Management
HIPAA Compliance
Conflict Resolution
Project Management
Insurance Verification
Process Improvement
Communication
Time Management

Success Metrics

A successful Director of Admissions will consistently:

Increase admissions conversion rates.
Improve speed to lead and response times.
Maintain high patient satisfaction scores.
Meet or exceed monthly admissions goals.
Improve employee retention and engagement.
Maintain high QA and compliance scores.
Reduce lead loss through effective follow-up.
Deliver accurate and timely operational reporting.
Develop a highly trained, accountable admissions team.
Drive continuous improvement across all admissions processes.

Benefits

Competitive salary based on experience
Performance-based bonus opportunities
Paid Time Off (PTO)
Health, Dental, and Vision Insurance
401(k) (if applicable)
Professional development opportunities
Career advancement within a growing behavioral health organization

Equal Opportunity Employer

We are committed to creating a diverse and inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected status.

Pay: $60,000.00 - $80,383.52 per year

Benefits:

401(k)
Flexible schedule
Health insurance

Work Location: In person

Quick Apply

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