Top 1958 Operations representative Jobs in Coconut Grove, Fl

Broker Service Representative- Remote, 8am-5pm ET
Warner Pacific Insurance Services —Miami, FL
- $23.06 - $34.37 an hour
- Overtime
- Remote
- Research
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
7d
Clinical Business Operations Representative 1 (H)
University of Miami —Miami, FL
- Weekends as needed
- Hybrid work
- Surgery
- HIPAA
- No experience needed
- Health insurance
- Dental insurance
14d
Remote Call Center Representative
TechOp Solutions International —Miami, FL
- Full-time
- Remote
- Research
- Mid-level
- 3 years
Quick Apply
Patient Representative Call Center
Mount Sinai Medical Center - Florida —Miami, FL
- Full-time
- Hybrid work
- Spanish
- Hospital
- English
- Wellness program
- Disability insurance
Quick Apply
8d
Clinical Business Operations Representative 2
University of Miami —Coral Gables, FL
- Full-time
- Office
- High school diploma or GED
- 1 year
- Health insurance
- Dental insurance
Customer Service Representative
miami five gallons water —Cutler Bay, FL
- $32 - $42 an hour
- Part-time
- Bilingual
- Google Workspace
- Microsoft Outlook
Quick Apply
Facilities Operations Control Representative (Coral Gables campus)
University of Miami —Coral Gables, FL
- Full-time
- Microsoft Word
- Microsoft Outlook
- Inventory management
Patient Access Representative 1 (On-Site) (H)
University of Miami —Coral Gables, FL
- Full-time
- HIPAA
- High school diploma or GED
- In-person
- Health insurance
- Dental insurance
Clinical Business Operations Representative 1
University of Miami —Miami, FL
- Weekends as needed
- Hybrid work
- Psychiatry
- No experience needed
- Mid-level
- Health insurance
- Dental insurance
Clinical Business Operations Representative 3 (H)
University of Miami —Miami, FL
- Full-time
- Hybrid work
- Mid-level
- Neurology
- Health insurance
- Dental insurance
Clinical Business Operations Representative 2 (Doral)
University of Miami —Doral, FL
- Full-time
- High school diploma or GED
- 1 year
- Communication skills
- Health insurance
- Dental insurance
Customer Service Representative (CSR)
Contentizer —Miami, FL
- $18 - $28 an hour
- Full-time
- Computer literacy
- Administrative experience
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
2d
Customer Service Representative
Fairfax Telecom —Homestead, FL
- Up to $43 an hour
- Full-time
- Google Workspace
- Microsoft Outlook
- Office
Quick Apply
Clinical Business Operations Specialist - Remote
University of Miami —Hialeah, FL
- Full-time
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- Health insurance
- Dental insurance
Clinical Business Operations Representative 2 (H)
University of Miami —Miami, FL
- Full-time
- Hybrid work
- Surgery
- HIPAA
- High school diploma or GED
- Health insurance
- Dental insurance
5d
Clinical Business Operations Representative 3 (H) - Lennar
University of Miami —Coral Gables, FL
- Full-time
- Mid-level
- High school diploma or GED
- 2 years
- Health insurance
- Dental insurance
Clinical Business Operations Representative 2 (H) Full Time Bascom Palmer Eye Institute, Lennar Coral Gables, FL
University of Miami —Coral Gables, FL
- Full-time
- Mid-level
- High school diploma or GED
- 1 year
- Health insurance
- Dental insurance
Patient Access Representative Specialist (Onsite) (H))
University of Miami —Coral Gables, FL
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Health insurance
- Dental insurance
Call Center Representative
Contentizer —Miami, FL
- $17 - $27 an hour
- Full-time
- High school diploma or GED
- Communication skills
- Entry level
- Paid training
- Dental insurance
Quick Apply
2d
Surgery Scheduler 1 (H)
University of Miami —Miami, FL
- Full-time
- Hybrid work
- Surgery
- High school diploma or GED
- Perioperative Care
- Health insurance
- Dental insurance

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Broker Service Representative- Remote, 8am-5pm ET

Warner Pacific Insurance Services -
Miami, FL

Quick Apply

Job Details

Full-time
$23.06 - $34.37 an hour
7 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Email customer support
Phone communication
Research
High school diploma or GED
Data entry
Grammar Experience
Client interaction via phone calls

Full Job Description

Warner Pacific

Broker Service Representative

Remote, 8am-5pm ET

The Broker Service Representative serves as a key resource for brokers, handling research, analysis, and resolution of inquiries related to billing benefits, and post-sale concerns. This role involves responding to phone and e mail inquires, ensuring timely and accurate assistance while fostering strong relationships. Collaboration with Sales Consultants, brokers, medical and ancillary carriers, and internal teams is essential to facilitating efficient issue resolution and optimizing service delivery. Success in this role requires a strong understanding of the business, industry, and internal systems, with the ability to apply this knowledge effectively to support operations and enhance overall performance.

Overview of Responsibilities

Customer Service:

Handles inquiries from Brokers, Sales Consultants and Medical and Ancillary carriers with a higher level of expertise and in-depth knowledge.
Assist in analyzing complex or challenging problems and provide relevant information and solutions.
Clarify and communicate carrier policies, benefits, and guidelines.
Responsible for responding to benefit and billing inquiries. Processing new hire enrollments, handling termination requests, providing forms, and managing renewal requests among other related tasks.
Responsible for efficiently utilizing internal tools and carrier portals to manage tasks.
Consistently utilize CRM platforms such as Sales Force to provide transparency and status of pending items.
Utilize available company resources to independently find solutions and information, minimizing the need for assistance.

Client Communication:

Communicate with clients, brokers, Sales Consultants and Medical and Ancillary Carriers regularly to gather necessary information to answer and reply to inquiries.
Foster and maintain positive customer relationships while collaborating with internal teams to ensure customer requests and inquiries are addressed promptly and effectively.
Acknowledge and reply to urgent requests upon receipt.

Market & Product Knowledge:

Stay updated on trends in employee benefits offerings, plan designs, and the competitive landscape to provide the best viable solutions and recommendations.

Continuously monitor industry regulations (i.e., carrier 411) and compliance standards to maintain up-to-date knowledge of the employee benefits market.

Collaboration and Team Support:

Establish and maintain strong professional relationships with Sales Consultants, brokers, and carriers to provide accurate, detailed information while ensuring an elevated level of professionalism.
Provide team back-up/desk coverage as needed.
Assist other team members/departments as needed.
Seasonal overtime during peak season required and may include weekends and/or holidays.
Perform related responsibilities and additional tasks as needed to support team and business operations.

Additional Skills and Requirements:

High school diploma or equivalent.
Previous customer service experience as an Associate Broker Service Representative, minimum 3 years, or any combination of education and/or experience that would provide an equivalent background in terms of customer service knowledge and experience.
Working knowledge of employee benefits, including policies, regulations, and industry best practices.
Ability to manage multiple tasks and prioritize in a fast-paced environment.
Ability to work independently with supervision as well as part of a team.
Ability to manage multiple tasks and prioritize in a fast-paced environment.
Strong analytical skills and attention to detail.
Strong written and verbal communication skills, with attention to grammar and detail.
Demonstrate advanced customer service skills, with the ability to effectively communicate via e mail and phone when interacting with customers.
Proficient using computer systems, office software, and data entry.

Working Conditions:

While this position allows for remote work, there may be occasional in-office attendance for meetings, team collaborations, and other essential activities.
Full-time, Monday to Friday, 8:00 a.m. – 5:00 p.m. with overtime during peak periods, holidays, and weekends as requested by management.
Minimal travel may be required for client meetings or training sessions.

Compensation

Hourly Range: $23.06 - $34.37 per hour.
The actual compensation may vary from posting based on work experience, education, skill level, and/or geographic location.
- The hourly or salary range is the range Warner Pacific in good faith believes is the range of possible compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
We offer a range of market-competitive benefits that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short- and long-term disability benefits, 401(k) + match, and life insurance.
As an organization that values diversity of backgrounds, experiences, thoughts, and education levels, we know that an amazing candidate may not have all the qualifications that are listed above. Warner does not want to miss out on excellent candidates. If you believe you would be able to leverage your skills and strengths to meet our “Duties & Responsibilities” section, please apply! We look forward to hearing from you!

Quick Apply

Refine Your Search

operations representative jobs in coconut grove, fl

Broker Service Representative- Remote, 8am-5pm ET

Clinical Business Operations Representative 1 (H)

Remote Call Center Representative

Patient Representative Call Center

Clinical Business Operations Representative 2

Customer Service Representative

Facilities Operations Control Representative (Coral Gables campus)

Patient Access Representative 1 (On-Site) (H)

Clinical Business Operations Representative 1

Clinical Business Operations Representative 3 (H)

Clinical Business Operations Representative 2 (Doral)

Customer Service Representative (CSR)

Customer Service Representative

Clinical Business Operations Specialist - Remote

Clinical Business Operations Representative 2 (H)

Clinical Business Operations Representative 3 (H) - Lennar

Clinical Business Operations Representative 2 (H) Full Time Bascom Palmer Eye Institute, Lennar Coral Gables, FL

Patient Access Representative Specialist (Onsite) (H))

Call Center Representative

Surgery Scheduler 1 (H)

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