Top 881 Customer service representative Jobs in Coconut Grove Fl

Agency Services Representative
Carepoint Insurance —Coral Gables, FL
- $18 - $21 an hour
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
1d
Member Experience Representative - Contact Center
Dade County Federal Credit Union —Doral, FL
- $22.60 an hour
- Evenings as needed
- Spanish
- Microsoft Outlook
- Mid-level
- Life insurance
- Retirement plan
Quick Apply
Insurance Account Coordinator
DV HR Solutions —Coral Gables, FL
- $45,000 - $55,000 a year
- Full-time
- Background check
- Spanish
- Google Workspace
Quick Apply
8d
Client Services Representative
Eastern Aero Marine Worldwide —Miami, FL
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
AT&T Customer Service Representative
Coastline Consulting —Homestead, FL
- From $52,300 a year
- Full-time
- High school diploma or GED
- In-person
- Leadership
Quick Apply
Contact Center Associate 1 - UHealth Connect (Remote)
University of Miami —Medley, FL
- Full-time
- Remote
- Spanish
- Computer literacy
- HIPAA
- Health insurance
- Dental insurance
Remote Client Agent – Work From Home | Training Provided
The Gainey Agency —Miami, FL
- Remote
- Sales
- Customer service
- Computer literacy
- Opportunities for advancement
- Flexible schedule
Quick Apply
Service Team Coordinator - Inbound Call Center Agent (Healthcare) (Remote)
Chen Medical Associates —Miami, FL
- $17.00 - $24.26 an hour
- Overtime
- Remote
- Microsoft Outlook
- Medical office experience
- Mid-level
- Opportunities for advancement
Customer Service Representative
miami five gallons water —Richmond Heights, FL
- $32 - $42 an hour
- Part-time
- Bilingual
- Google Workspace
- Microsoft Outlook
Quick Apply
8d
Remote Call Center Representative
TechOp Solutions International —Miami, FL
- Full-time
- Remote
- Research
- Mid-level
- 3 years
Quick Apply
Customer Service Associate
Revenue Strategies Group —Coral Gables, FL
- $52,000 - $60,000 a year
- Full-time
- Background check
- In-person
- 1 year
Quick Apply
Client Service Representative
Miami Veterinary Specialists —Miami, FL
- Weekends as needed
- Sales
- Customer service
- Salesforce
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative
Alorica —Miami Lakes, FL
- $17 an hour
- Full-time
- High school diploma or GED
- Computer skills
- In-person
- Free parking
- Paid training
Quick Apply
Remote Customer Service/Sales Representative
Agent Alliance —Hollywood, FL
- $65,000 - $70,000 a year
- Full-time
- Remote
- Entry level
- Paid training
- Health insurance
Quick Apply
7d
Entry-Level Customer Support Representative
ADP —Miami, FL
- Full-time
- Hybrid work
- Writing skills
- High school diploma or GED
- Communication skills
- Paid training
- Paid time off
10d
Client Success Representative (Remote)
Demand.com —Miami, FL
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Customer Service Representative (CSR)
Contentizer —Miami, FL
- $18 - $28 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Paid training
- Paid holidays
Quick Apply
13d
Florida Remote Customer Service Representative
notifyMD —Miami, FL
- $16 an hour
- Weekends as needed
- Remote
- English
- Windows
- Data entry
- Health insurance
- Dental insurance
Quick Apply
Patient Services Agent
Community Medical Group —Miami, FL
- $17.50 - $18.00 an hour
- Full-time
- Spanish
- Computer literacy
- Medical office experience
- Paid holidays
- Health insurance
Quick Apply
3d
Client Success Specialist
greenpath, inc. —Miami, FL
- $16.50 - $18.38 an hour
- Full-time
- Remote
- Spanish
- English
- Mid-level
Quick Apply
6d

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Agency Services Representative

Carepoint Insurance
Coral Gables, FL

Quick Apply

Job Details

Full-time
$18 - $21 an hour
1 day ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Retirement plan

Qualifications

English
High school diploma or GED

Full Job Description

Position Summary

Carepoint is seeking an organized, service-oriented Agency Services Representative to support our growing network of independent agents and agency partners. This position serves as a primary day-to-day resource for assigned partners, helping them navigate onboarding, carrier contracting, certifications, technology platforms, training, and general agency-related requests.

The Agency Services Representative will work closely with Sales, Contracting, Commissions, Business Intelligence, and carrier partners to ensure requests are documented, routed, followed through, and resolved efficiently. The ideal candidate is proactive, responsive, comfortable working across multiple systems, and committed to delivering a strong partner experience.

Essential Duties and Responsibilities

Serve as a day-to-day point of contact for assigned agents and agency partners.
Conduct welcome, onboarding, and first-impression calls with newly recruited partners.
Guide agents through Carepoint’s onboarding process, including contracting, licensing, certifications, and readiness-to-sell requirements.
Provide training and assistance with Carepoint Connect, SunFire, carrier portals, and other agent-facing platforms.
Monitor outstanding onboarding and contracting requirements and proactively follow up with agents.
Receive, document, track, and coordinate agency-related requests through completion.
Route contracting, commission, enrollment, technology, and compliance matters to the appropriate internal department.
Maintain accurate notes, activities, tasks, and partner records in Salesforce or other designated systems.
Coordinate agency meetings, carrier trainings, webinars, and field activities.
Provide agents with approved resources, carrier updates, deadlines, and procedural guidance.
Follow up with internal teams and carrier representatives to prevent requests from remaining unresolved.
Identify recurring issues or process gaps and communicate them to leadership.
Escalate sensitive relationship, production, contracting, commission, or compliance concerns appropriately.
Support Agency Business Partners and sales leadership with agency engagement initiatives.
Maintain professional, timely, and consistent communication with all partners.
Perform additional partner-experience and agency-service duties as assigned.

Performance Expectations

Success in this role will be measured by:

Timeliness and quality of responses to agency requests.
Completion of assigned onboarding and follow-up activities.
Accuracy and completeness of Salesforce documentation.
Successful completion of agent and agency training.
Resolution and appropriate escalation of outstanding issues.
Partner satisfaction and service quality.
Adherence to company procedures and compliance requirements.
Consistent collaboration with Sales and internal support departments.

Qualifications

High school diploma or equivalent required; associate or bachelor’s degree preferred.
One or more years of experience in insurance, account services, customer support, sales support, or a related field preferred.
Medicare, health insurance, FMO, carrier, or agency experience strongly preferred.
Florida 2-15 Health and Life license preferred or willingness to obtain one within an established timeframe.
Strong written and verbal communication skills.
Excellent organization, follow-up, and time-management abilities.
Ability to manage multiple requests and priorities in a fast-paced environment.
Strong attention to detail and commitment to accurate documentation.
Comfortable learning and working across multiple technology platforms.
Experience with Salesforce, Microsoft Office, carrier portals, or enrollment platforms is a plus.
English required; bilingual English and Spanish is strongly preferred.

Role Scope

The Agency Services Representative is primarily a service, onboarding, and coordination position. The role supports agency relationships but is not responsible for independently negotiating contracts, approving compensation levels, managing strategic partnerships, or making commitments on behalf of Carepoint without authorization.

Complex business-development opportunities, significant relationship concerns, and strategic agency matters should be escalated to the Agency Development Lead or appropriate sales leader.

About Carepoint

Carepoint is a national insurance distribution organization supporting independent agents and agency partners across Medicare, individual health, life, and related insurance markets. Through technology, training, carrier relationships, and operational resources, we help our partners build sustainable and successful businesses.

Carepoint is an equal-opportunity employer and considers qualified applicants without regard to legally protected characteristics.

Pay: $18.00 - $21.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Retirement plan
Vision insurance

Ability to Commute:

Coral Gables, FL 33134 (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in coconut grove fl

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