Top 10 Customer support & client services managers Jobs in Coeur D'alene, Id

Member Services Coordinator
The Salvation Army Northwest Division —Coeur d'Alene, ID
- $19 an hour
- 8 hour shift
- Management
- Ability to walk for extended periods
- Computer literacy
13d
Call Center Manager
Luxury Bath Technologies —Liberty Lake, WA
- $50,000 a year
- Weekends as needed
- Mid-level
- High school diploma or GED
- Conflict management
- Paid training
Quick Apply
1d
Elevated Care Program Coordinator
Elevated Estate Planning, P.S. —Spokane Valley, WA
- $25 - $27 an hour
- Full-time
- Mid-level
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
Quick Apply
7d
Membership Director - Valley Branch
YMCA of The Inland Northwest —Spokane Valley, WA
- $23 an hour
- Full-time
- Marketing
- Mid-level
- Recruiting
- Paid holidays
- Disability insurance
Quick Apply
9d
Customer Care Manager
Raymond Handling Concepts Corp —Spokane, WA
- $42,000 - $49,440 a year
- Online Application
- Construction site
- Writing skills
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply

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Call Center Manager
Luxury Bath Technologies —Liberty Lake, WA
Answer inbound calls and make outbound calls to prospective customers. Achieve weekly and monthly appointment-setting quotas.
$50,000 a year
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1d

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Member Services Coordinator

The Salvation Army Northwest Division -
Coeur d'Alene, ID

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Job Details

$19 an hour
13 days ago

Qualifications

Computer operation
Confidential information handling
Processing cash transactions
English
Driver's License
Conflict management
Desktop applications
Productivity software

Full Job Description

Position Summary:

The Member Services Coordinator is responsible for day-to-day supervision of the front desk team. Training staff, reviewing membership accounts and providing leadership in member engagement, conflict resolution, and problem solving is required. The person in this position must have strong organizational skills with a keen eye for detail. They must be flexible and able to multi-task, be able to work independently, and apply excellent customer service judgement.

Duties and Responsibilities:

1st line of front desk support, recourse and direct assistance with accounts and POS resolution “go-to”.
Demonstrate, monitor and coach performance standards at the Front Desk. 25% of every shift to be spent engaging FD staff and members with the mission, vision, and core values of The Center.
Receive and promptly reply to customer service and facility related calls and emails. End of shift response requirement.
Daily Tasks: membership audit review, Hallpass/PTM review, abandoned transactions, paperwork scanning. Adding Hydro and CBRS tags.
Weekly Tasks: Decrement HydroMassage Add-On, Scan In Alert Audit, Retention Communication.
Monthly Tasks: Asana task list, staff survey, staff birthday cards, maintain “pick up drawer”.
Support and participate in new hire training protocols directed by Manager.
Support continuing education efforts for front desk staff as directed by Manager; to include team trainings and supplemental activities like Bingo, Kahoot, etc.
Oversight and responsibility to sort and process memberships, changes, and maintain correct billing information (online, in-person, scholarship, corporate).
Assist with refund preparation and credits from cancellations.
Assist Member Services Manager in support of department operations and participate in season projects as required.
Actively and cheerfully participate in Center tours, follow up with guests, and maintain tour data.
Annual review of accuracy of online and paper forms.
Proactive in seeking new and efficient ways to enhance member and front desk employee experience.
Process memberships, scholarships, and programming transactions.
Participate in interview/hiring process, and employee review process.
Provide consistent coverage during Kroc operating hours. Willing and able to offer flexibility in support of emergency front desk coverage needs.
Contribute to successful department operations through collaboration and proactive communication with both Member Service teams and other departmental teams.
Will handle cash and accounting procedures with The Salvation Army’s policies and procedures.
Perform other related duties as requested.

General Qualifications and Proficiencies:

Demonstrated education and/or experience in high level customer service, including money handling and POS usage.
High attention to detail, consistent reliable follow through and able to prioritize and manage multiple projects and meet established deadlines.
The ability to operate standard office equipment in an efficient manner is necessary.
Must have computer skills, with working experience of Microsoft Office products. Ability to use new software programs with basic training.
Problem solving skills required.
Ability to present oneself in a professional manner and maintain confidentiality and sensitivity in relation to information and documentation is essential.
Service-oriented team player who can take initiative, work independently and quickly adapt in a fast-paced environment.
Must be able to read, write and communicate in English.
Able to work weekends/evening hours.
Valid driver’s license and insured transportation.

Physical Requirements:

Ability to sit for two to three hours at a time, ability to stand, stoop, or walk for a minimum of eight hours per day and lift and carry up to 25 pounds.
Ability to grasp, push, pull objects such as files, file cabinet drawers and reach overhead.
Ability to operate telephone.
Ability to operate a desktop computer.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

Equal Employment Opportunity: Minorities/Women/Disabled/Protected Veterans

Experience

Preferred

Must have computer skills, with working experience of Microsoft Office products. Ability to use new software programs with basic training.
High attention to detail, consistent reliable follow through and able to prioritize and manage multiple projects and meet established deadlines.
Demonstrated education and/or experience in high level customer service, including money handling and POS usage

Behaviors

Preferred

Dedicated: Devoted to a task or purpose with loyalty or integrity
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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customer support & client services managers jobs in coeur d'alene, id

Member Services Coordinator

Call Center Manager

Elevated Care Program Coordinator

Membership Director - Valley Branch

Customer Care Manager

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