Description:
IT Support Technician
Hazelett Corporation is a global leader in continuous metal casting technology. Our strip-casting machines integrate mechanical, electrical, thermal, and automation systems to produce materials used in automotive structural components, aluminum foil, lead-acid batteries, and copper wiring. Our machines are known for their robust design, high productivity, and energy efficiency. We design, manufacture, and assemble our machines in-house and are committed to fostering the development and long-term growth of our employees.
Position Overview
Hazelett is seeking an IT Support Technician to join our Information Technology team. In this role, you'll provide day-to-day technical support for employees across the organization, ensuring our technology systems remain reliable, secure, and efficient.
You'll be the first point of contact for IT support, assisting with desktops, laptops, printers, mobile devices, Microsoft 365, business applications, and other technology systems. This position is ideal for someone who enjoys solving problems, delivering excellent customer service, and working in a collaborative manufacturing environment where no two days are the same.
WHAT YOU WILL DO:
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Serve as the first point of contact for employee IT support requests.
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Troubleshoot hardware, software, printer, mobile device, and workstation issues.
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Configure, install, and deploy new computers, peripherals, and software.
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Support Microsoft Windows, Microsoft 365, Active Directory, and related business applications.
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Assist with user account administration, permissions, and access management.
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Document technical solutions, procedures, and system configurations.
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Assist with system backups and data recovery processes.
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Test new software releases and recommend improvements.
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Follow IT security policies and help maintain a secure technology environment.
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Escalate complex technical issues to senior IT staff when appropriate.
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Provide outstanding customer service while supporting employees throughout the organization.
Requirements:
WHAT YOU WILL NEED:
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Experience providing technical support in an IT support or help desk environment.
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Strong troubleshooting and problem-solving abilities.
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Experience supporting Microsoft Windows, Microsoft 365, and Active Directory.
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Familiarity with networking fundamentals such as TCP/IP, DNS, and DHCP.
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Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
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Strong organizational skills with the ability to prioritize multiple tasks.
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A customer-focused attitude and commitment to providing exceptional service.
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Ability to quickly learn new technologies and adapt to changing business needs.
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Flexibility to occasionally work evenings or weekends when required.
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Ability to work independently while collaborating effectively with a team.
EDUCATION
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Associate degree in Computer Science, Information Technology, or a related field and two years of relevant experience; or
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Bachelor's degree in Computer Science, Information Technology, or a related discipline; or
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An equivalent combination of education and experience that demonstrates the ability to successfully perform the responsibilities of the position.
WHAT WE OFFER:
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Hazelett offers 24 plans through its medical coverage and for most of the plans, Hazelett pays 100% of the premiums.
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Hazelett pays 100% of Dental Premiums for one of the best plans in the state.
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Life, AD&D, Short-Term Disability Insurance.
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Matching 401k after 90 days. You are fully vested once you start contributing!
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9 Company Holidays.
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4 weeks of paid time off.
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On-site Athletic Trainer.
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Free use of our company beach on Malletts Bay and boat mooring at a discounted price.
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Opportunities for growth and skill development.
Why You'll Want This Opportunity
This is an opportunity to become part of a company with more than a century of engineering excellence and innovation. You'll work alongside knowledgeable professionals, support technology that keeps our business running, and make a meaningful impact every day. If you enjoy solving problems, helping others, and continuously learning new technologies, Hazelett offers a rewarding environment where your contributions are recognized and your career can grow.
The base pay range for this full-time position is $26.00 - $30.00. Your base pay will depend on your skills, qualifications, experience, and location. In addition, our ranges are determined by role, level, and location.
Hazelett is passionately committed to a diverse, equitable, and inclusive work culture. Join us in building a community where differences are our strength, and where everyone has an equal chance to thrive.
