The Cage Cashier is responsible for executing accurate, compliant, and secure financial transactions while delivering professional guest service in a highly regulated gaming environment. This role serves as a frontline steward of casino assets and guest trust, ensuring that all cash, chip, and monetary exchanges are processed in strict accordance with internal controls and gaming regulations. Success in this role is defined by accuracy, integrity, procedural discipline, and the ability to maintain composure and professionalism in high-volume, high-accountability conditions.
Guest Transactions & Cash Handling: Process all guest-facing financial transactions including buy-ins, cash-outs, chip exchanges, check cashing, and player account transactions with speed, accuracy, and professionalism. Ensure all transactions are executed in accordance with internal controls, gaming regulations, and established cage procedures.
Regulatory Compliance & Identification Verification: Verify guest identification, monitor transaction thresholds, and comply with all applicable Title-31 (e.g., Anti-Money Laundering (AML), CTR, etc..) and reporting requirements. Ensure proper documentation, escalation, and reporting of suspicious or reportable activity.
Cash Drawer Accountability & Reconciliation: Maintain strict accountability for assigned cash drawer, ensuring all funds balance accurately at shift end. Investigate and report overages, shortages, or discrepancies promptly and in accordance with established procedures.
Customer Service & Guest Experience: Deliver professional, courteous, and discreet service to all guests. Resolve routine guest issues within scope and escalate complex matters to supervisory staff as appropriate, maintaining a calm and service-oriented demeanor in high-volume environments.
Security, Dual Control & Asset Protection: Adhere strictly to dual custody, segregation of duties, and security protocols when handling cash, chips, and sensitive documentation. Protect all gaming assets and ensure secure handling at all times.
System Use & Transaction Documentation: Accurately record all transactions using approved cage systems and documentation methods. Ensure entries are complete, legible, and audit-ready for internal review and regulatory inspection.
Shift Communication & Team Coordination: Communicate effectively with Vault Cashiers, Imprest Cashiers, Count Team, and supervisory staff to ensure smooth cash flow, timely replenishments, and resolution of operational issues during assigned shifts.
Procedural Adherence & Continuous Compliance: Follow all SOPs, internal controls, and gaming commission regulations without deviation. Remain current on procedural updates, regulatory changes, and training requirements.
Professional Conduct in a Regulated Environment: Maintain the highest standards of integrity, confidentiality, and professionalism while working in a highly regulated, surveillance-controlled environment.
Flexibility for Additional Responsibilities: Perform all other tasks as assigned, remain adaptable and ready to adjust to the evolving needs of the Ute Mountain Casino/Hotel.
Technology Utilization: Maintain a strong understanding of technological systems relevant the casino and hotel. Possess and regularly use an ability to employ such systems to ensure organizational efficiency, competitiveness, and effectiveness.
Quality Assurance and Incorporation of Feedback: Conduct regular personal audits of the quality and reliability of service delivery in your field. Professionally receive and incorporate feedback from customers, supervisors, and staff. Adopt the mindset of continuous improvement.
Team Collaboration: Actively participate in staff, strategic planning, and interdepartmental meetings as requested. Contribute to the business strategy by identifying, prioritizing, building and/or recommending improvements in organizational capabilities, behaviors, structures, and processes.
Ethical Conduct: Approach business and personnel decisions and actions guided by sound personal and professional ethics and common sense; consistently behave in ways that reflect a commitment to Casino's principles, values, mission, strategies, and objectives and promotes integrity, respect, accountability, passion, dedication, and fun.
Regulatory and Gaming Knowledge: Learn and maintain knowledge of applicable gaming regulatory and Casino policies and procedures.
Independent Action: Learn quickly and act independently when the situation requires; recognizing the need and taking appropriate action without prompting or being reminded.
Effective Communication: Actively attend to, convey, and understand the comments and questions of others.
Professional Teamwork: Present a professional and courteous manner and work within a team environment.
Maintain Flexibility and Reliability: Willing to work extended hours, irregular schedules and all shifts including weekends and holidays. Able to maintain a reliable and dependable work presence.
Positive Employee/Public Relations: Promote positive public/employee relations at all times, maintain composure and build relationships with guests/team members that encourage repeat patronage and positive word-of-mouth; to adhere to Casino standards for superior guest service.
Guest Focus: Promote a positive guest relations environment. Adhere to the Ute Mountain Casino Hotel mission of being courteous and friendly!
Professional Development: Remain current and maintain professional contacts regarding accounting and financial trends, issues, and legal changes. Attend seminars, educational workshops, classes, and conferences as approved; review professional publications and establish professional networks and relationships. Attend required in-house training programs and pass applicable testing requirements.
Effective Self-Management: Organize time and resources effectively; function efficiently under pressure of projects and/or multiple task requirements; identify priorities; meet deadlines; handle stressful situations during busy periods; and work resiliently in a demanding environment.
Professional Appearance: Maintain professional grooming and appearance (attire) and act as a role model according to established grooming/appearance policies.
Confidentiality: Maintain the confidentiality of all privileged information and records pertinent to the nature of the work.
Fun Atmosphere: Create an atmosphere of fun for all casino guests.
Versatility: Perform other duties and projects as assigned.
-
Must be at least 21 years old and able to obtain and maintain a Ute Mountain Ute Gaming Commission Support License.
-
Must pass a drug test.
-
Must demonstrate a high degree of honesty, integrity, and professionalism.
-
Must be able and willing to work a flexible schedule including nights, weekends, holidays, and early or late shifts as required by operations.
-
Strong customer service skills with the ability to remain calm and professional in high-pressure environments.
-
Ability to handle sensitive financial information with strict confidentiality.
-
Strong attention to detail and commitment to procedural compliance.
-
High school diploma or GED preferred
-
Previous cash handling, banking, accounting, or customer service experience preferred.
-
Experience in gaming, financial institutions, or other regulated cash-handling environments is a plus.
-
Entry-level candidates with strong aptitude and reliability will be considered.
-
Knowledge of basic cash-handling principles and financial accuracy standards.
-
Skill in counting, verifying, and reconciling currency and gaming instruments.
-
Ability to learn and adhere to gaming regulations, internal controls, and AML requirements.
-
Ability to operate transaction systems and maintain clear, audit-ready documentation.
-
Ability to communicate clearly with guests, supervisors, and team members.
-
Ability to maintain focus and accuracy during repetitive and high-volume transaction processing
Physical & Mental Requirements / Work Environment
Team members in this role must be able to perform their duties in secure, regulated environments requiring sustained concentration, accuracy, and strict adherence to internal controls and gaming regulations. Work is performed in office settings, secured cash-handling areas, count rooms, and other restricted-access locations under continuous or periodic surveillance. Some areas of the casino permit smoking; employees may occasionally be exposed to indoor smoking for limited periods while performing certain job duties.
The role may involve prolonged periods of sitting, standing, or working at a computer workstation, as well as occasional walking between secured and non-secured areas of the property. Employees may be required to lift or move materials, cash carts, boxes, or equipment weighing up to approximately 25 pounds on an occasional basis.
Mental requirements include the ability to maintain focus in detail-intensive environments, manage multiple tasks simultaneously, meet time-sensitive deadlines, and exercise sound judgment when handling cash, financial data, and sensitive information. Employees must be capable of working under pressure, adhering to procedural rigor, and maintaining composure in high-accountability environments.
Strong communication skills, the ability to follow complex procedures, and adaptability to changing priorities are essential.
The ideal candidate should be able to fulfill all physical and mental aspects of the job, with or without reasonable accommodation.
