Emergency Call Taker - Denver 9-1-1 Emergency Communications
City and County of Denver —Denver, CO
- $26.84 - $40.27 an hour
- Weekends as needed
- Bilingual
- CPR Certification
- Windows
- On-the-job training
13d
Public Safety Telecommunicator
City and County of Broomfield —Broomfield, CO
- $36.14 - $49.92 an hour
- Overtime
- 18 years or older
- Pass drug screening
- High school diploma or GED
- Paid holidays
- Health insurance
9d
Dispatcher
South Metro Fire Rescue FPD —Centennial, CO
- $32.82 an hour
- 12 hour shift
- 18 years or older
- High school diploma or GED
- Entry level
- Paid holidays
- Health insurance
Dispatcher
University of Colorado —Colorado Springs, CO
- $50,700 - $65,419 a year
- Full-time
- Spanish
- High school diploma or GED
- University
- Paid jury duty
- Paid parental leave
Dispatcher/Alarm Monitor
Constellis —Aurora, CO
- $32.21 an hour
- Background check
- Windows
- Microsoft Office
- On-the-job training
13d
Emergency Communications Specialist
Boulder County, CO —Boulder, CO
- $6,217 - $105,072 a year
- 8 hour shift
- Mid-level
- High school diploma or GED
- 4 years
- Wellness program
- Paid holidays
5d
Emergency Communications Specialist
National Laboratory of the Rockies —Golden, CO
- $57,900 - $95,500 a year
- Full-time
- 18 years or older
- Pass drug screening
- Mid-level
- 403(b) matching
- AD&D insurance
Dispatcher
AMR —Arvada, CO
- $22.80 - $36.48 an hour
- 12 hour shift
- Computer literacy
- Writing skills
- English
- Health savings account
- Health insurance
Emergency Communications Specialist - 911 Dispatch
Weld County, CO —Greeley, CO
- $29.30 - $38.10 an hour
- Overtime
- Background check
- CPR Certification
- Writing skills
11d
Emergency Communications Specialist
Town of Vail —Vail, CO
- $32.00 - $34.03 an hour
- Weekends as needed
- Computer literacy
- High school diploma or GED
- Typing
- Health insurance
- Dental insurance
Emergency Communications Supervisor (Dispatch)
Town of Vail —Vail, CO
- $36.03 - $54.05 an hour
- Weekends as needed
- CPR Certification
- BLS Certification
- Mid-level
- Health insurance
- Dental insurance
Emergency Communications Specialist
City of Englewood —Englewood, CO
- $25.21 - $37.82 an hour
- Weekends as needed
- English
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Emergency Communication Specialist I
City of Aurora, CO —Aurora, CO
- Overtime
- 18 years or older
- CPR Certification
- BLS Certification
- Free parking
- Tuition reimbursement
Communication Officer I
City of Black Hawk —Black Hawk, CO
- $70,958 - $99,341 a year
- Weekends as needed
- 18 years or older
- Clean driving record
- High school diploma or GED
Quick Apply
911 Dispatcher
Summit County, CO —Frisco, CO
- Full-time
- Mid-level
- High school diploma or GED
- Criminal background check
- Disability insurance
- Health insurance
PUBLIC SAFETY DISPATCHER -Field Unit Local Hire Auth (FUL)
US National Park Service —Estes Park, CO
- $45,420 - $80,997 a year
- Overtime
- Hybrid work
- Background check
- 18 years or older
- High school
6d
DISPATCH, EMERGENCY SERVICES SAFETY
CS - Patrol Operations —Denver, CO
- $28.43 - $29.91 an hour
- Online Application
- School experience
- Mid-level
- High school diploma or GED
- Health insurance
Colorado State Patrol Public Safety Dispatcher - Denver
State of Colorado —Lakewood, CO
- $59,460 a year
- Weekends as needed
- 18 years or older
- Pass drug screening
- Residential
- Paid training
- Wellness program
11d
911 Emergency Communications Specialist
Pitkin County —Aspen, CO
- $33.29 - $42.36 an hour
- Overtime
- Customer service
- Writing skills
- High school diploma or GED
1d
911 Dispatch Lead
Summit County, CO —Frisco, CO
- Overtime
- Mid-level
- High school diploma or GED
- Criminal background check
- Disability insurance
- Health insurance

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Emergency Call Taker - Denver 9-1-1 Emergency Communications

City and County of Denver -
Denver, CO

Apply Now

Job Details

Full-time
$26.84 - $40.27 an hour
13 days ago

Benefits

On-the-job training

Qualifications

Computer operation
CPR Certification
Windows
High school diploma or GED

Full Job Description

About Our Job

This application is for the October 20, 2026 Emergency Call Taker Academy.

The rate of pay for this position is $29.00 an hour.

Trainees will receive 11 weeks of paid classroom instruction followed by 13 weeks of paid, on-the-job training to prepare for live call-taking duties.

Denver's 9-1-1 Emergency Communications Agency is staffed by highly trained public safety professionals who answer emergency and non-emergency calls and coordinate the dispatch of police, fire, and emergency medical services.

Working alongside the Denver Police Department, Denver Fire Department, and Denver Paramedics, our team serves as the critical first point of contact during emergencies, helping protect everyone who lives, works, and visits the City and County of Denver.

We are seeking dependable, resilient, and service-driven individuals to join our team as 9-1-1 Emergency Call Takers. This rewarding career is ideal for those who remain calm under pressure, communicate effectively, and are committed to serving others. Every call is an opportunity to make a meaningful difference through compassion, professionalism, and teamwork.

Denver 9-1-1 operates 24/7 and relies on dedicated employees to work rotating 8–10-hour shifts, including days, nights, weekends, and holidays, to ensure continuous emergency service. Employees are expected to report during inclement weather and emergency situations. This is an on-site position; remote work is not available.

Primary Communication Center: 12025 E 45th Ave, Denver, CO 80239

Back-up Communication Center: 950 Josephine St, Denver, CO 80206

Job Responsibilities will include:

Serving as essential personnel by responding to emergency and non-emergency calls for Police, Fire, and EMS with professionalism, composure, and empathy
Quickly and accurately collect, assess, and document critical information into the Computer-Aided Dispatch (CAD) system
Determine the nature and priority of each call, initiating appropriate protocols and dispatch responses, including Emergency Medical Dispatch (EMD) when required
Provide lifesaving instructions and emergency triage guidance over the phone as needed
Manage a high volume of back-to-back calls in a fast-paced, high-stress environment while maintaining accuracy and focus
Operate and navigate multiple systems, including CAD, telephone, and mapping software, to ensure efficient call handling
Exercise sound judgment and independent decision-making under pressure to support timely emergency response
Maintain strict confidentiality and adhere to departmental policies, procedures, and performance standards

Our ideal candidate will have:

Excellent Communication: Ability to speak clearly, listen actively, and relay information accurately
Reliability: A proven record of consistent attendance and timeliness that enhanced team performance and ensured reliable, high-quality service delivery
Multitasking and Attention to Detail: Demonstrates the ability to handle multiple priorities simultaneously while maintaining accuracy, organization, and timely performance
Critical Thinking & Problem-Solving: Able to quickly evaluate situations, identify solutions, and make well-informed decisions
Resiliency: Performs effectively in fast-paced, high-pressure environments, showing sound judgment, professionalism, and empathy
Teamwork: Communicates and works cooperatively with coworkers and supervisors to maintain a positive, professional environment
Geographical Knowledge: Familiarity with the City and County of Denver’s streets, landmarks, and locations
Technical Proficiency: Skilled in learning and using various computer systems and software, including new technologies
Preferred Background: One (1) year experience working in an emergency service dispatching position
Additional Skills: Bilingual. Previous experience with dispatching software, multi-line phone systems, and radio operations

Below are the minimum requirements used to determine eligibility for this position:

Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
Experience Requirement: Two (2) years of public contact experience dealing with individual problems and applying policies, procedures, and or legal guidelines and one year of computer user experience in a Microsoft Windows computer operating system environment or comparable operating system.
Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.
License/Certifications: Requires a CPR Certification before the end of academy training and successfully recertification as required by the National Academy of Emergency Medical Dispatch during the employment.
Requires an EMD Certification issued by NAED before the end of academy training and successfully recertification as required by the National Academy of Emergency Medical Dispatch.
Must pass an initial pre-security clearance screening and maintain CBI (Colorado Bureau of Investigation) certification as a condition of employment. Must take and pass some online test every two years to maintain certification.
Licenses and certifications must be kept current as a condition of employment.

About Everything Else

Job Profile

CN2518 911 Emergency Communication Tech

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Position Salary Range

$26.84 - $40.27

Target Pay

$29.00 per hour

Agency

Emergency Communications

Redeployment during Citywide Emergencies

City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [email protected] with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.

Apply Now

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