Top 18000 Product support Jobs in Colorado

Support - Product Support Specialist
Aline —Colorado
- $50,000 a year
- Weekends as needed
- Remote
- Microsoft Outlook
- Mid-level
- SQL
Quick Apply
Product Support Consultant, Billing, gTech Ads CX LCS NA Retail
Google —Boulder, CO
- $114,000 - $164,000 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
Technical Product Support - EdTech
Securly —Denver, CO
- $24.00 - $26.44 an hour
- Overtime
- Remote
- School experience
- Computer Science
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Product Support Manager, Health
Google —Boulder, CO
- $92,000 - $131,000 a year
- Full-time
- Mid-level
- Office
- SQL
Part Time Customer Care Representative (West Coast Preferred)
Shopventory Inc., DBA Thrive —Colorado
- $23 - $25 an hour
- Part-time
- Remote
- Spanish
- Writing skills
- Restaurant experience
- Work from home
Quick Apply
Technical Support Expert 3
Twilio —Colorado
- Remote
- 5 years
- Mid-level
- SQL
- Parental leave
6d
Director, Mechanical & Electrical Engineering (Mechatronics)
Swisslog Healthcare —Colorado
- $135,000 - $170,000 a year
- 5 years
- Bachelor of Science
- Maintenance
- Health insurance
- Dental insurance
Territory Sales Manager-Battery Monitoring Solutions
Parameter —Fort Collins, CO
- $100,000 - $125,000 a year
- Full-time
- Hybrid work
- 5 years
- Data analysis skills
- Analysis skills
- Health savings account
- Health insurance
Quick Apply
Senior Home Lending Advisor- Lakewood, CO
JPMorganChase —Lakewood, CO
- $15.16 an hour
- Online Application
- Computer literacy
- Mid-level
- Office
- Health insurance
- Tuition reimbursement
Electrical Lighting Controls Designer (Full Time)
MH Lighting —Denver, CO
- $60,000 - $95,000 a year
- Full-time
- AutoCAD
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
Tune Technician - Winter 26-27
Aspen Skiing Company —Aspen, CO
- Full-time
- Ability to walk for extended periods
- Mid-level
- High school diploma or GED
- Paid time off
Quick Apply
Lead Opto‑Electronics Engineer
Particle Measuring Systems —Niwot, CO
- $140,000 - $175,000 a year
- Full-time
- Hybrid work
- 11+ years
- Analysis skills
- Doctor of Philosophy
- Health insurance
- Dental insurance
Sr. Electrical Engineer
SCRAM Systems —Denver, CO
- $130,000 - $170,000 a year
- Full-time
- Bachelor of Science
- Salesforce
- Senior level
- Health savings account
- Disability insurance
Quick Apply
Product Manager
GWI —Arvada, CO
- $100,000 - $120,000 a year
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Outlook
Quick Apply
3h
Public Health Nurse
Northeast Colorado Health Department —Sterling, CO
- $65,000 - $70,000 a year
- Full-time
- Hybrid work
- CPR Certification
- Nursing
- Current TB test
- Paid holidays
- Health insurance
Quick Apply
10d
Construction Executive
Brinkman Construction Inc —Fort Collins, CO
- From $175,000 a year
- Background check
- Construction site
- 11+ years
- Paid parental leave
- Health insurance
Manager of Biological Services & Commercial Development
PlanET Biogas —Lucerne, CO
- $125,000 - $150,000 a year
- Full-time
- 11+ years
- Business development
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
10h
Fleet Maintenance Technician Class B
Chick-fil-A Supply LLC —Aurora, CO
- $80,000 - $90,000 a year
- Weekends as needed
- ASE Certification
- Ability to walk for extended periods
- Writing skills
- Health insurance
- Dental insurance
Cabinet Design Manager
Work Shop Colorado —Denver, CO
- $80,000 - $120,000 a year
- Full-time
- 5 years
- Research
- Office
- Health savings account
- Paid holidays
Quick Apply
11d
Test Verification Engineer
Socomec, Inc. —Longmont, CO
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Laboratory experience
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
13d

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product support jobs near colorado

Support - Product Support Specialist

Aline -
Colorado

Quick Apply

Job Details

Full-time
$50,000 a year

Qualifications

Customer relationship building
Microsoft Outlook
De-escalation techniques
Conflict de-escalation
SQL
Database software proficiency

Full Job Description

Aline is the bridge between senior care and technology, built to strengthen connection where it matters most. Our all-in-one platform brings together sales, marketing, operations, and engagement tools, empowering senior living communities to work smarter, communicate clearly, and deliver care with heart.
Rooted in industry expertise and born from the merger of leading solutions, Aline serves as a unifying force across the senior care space. We help communities across the country streamline processes, enhance resident and family engagement, and stay aligned through every stage of care.
That’s why everything we build is designed to support stronger collaboration, seamless workflows, and more meaningful experiences for residents, families, and care teams alike.

The Product Support Specialist contributes to the success of ALINE by ensuring that ALINE software users are provided with timely support and solutions and reinforcing the company's commitment to an empathy-based customer experience. This role is responsible for resolving complex, specialized, and escalated issues to support a specific functional area or product vertical.

Responsibilities

Further classifies, understands, documents, and resolves customer support inquiries.
Provides support, education, and coordination for internal and external users.
Uses the following communication standards and techniques to engage with customers:
Connect: Be lively, be engaging, be human. Something as simple as a friendly introduction can dramatically soften the tone and emotion of their response. Help them feel we practice the “empathy” that we preach in prospect-centered sales.
Untangle: Seek to clarify and understand the details of their issue rather than offering quick, generic solutions. Help them feel they are “being heard”.
Resolve: Provide timely, specific solutions. Seek to resolve the core issue at hand, rather than symptoms of the issue, which will likely continue to occur. Help them feel they are valued as a customer.
Maintains responsibility for customer support tickets until they are resolved.
Configures and troubleshoots software solutions according to customer specifications, operating processes/procedures, industry best practices, and project timelines.
Provides recommendations to customers and internal R&D teams to prevent the recurrence of common issues and decrease implementation/support efforts.
Escalates support issues to development teams as needed.
Enters and updates support activities, tickets, and knowledgebase articles in ALINE support portals and communication platforms.
Maintains a working knowledge of relevant functional area best practices and procedures.
Participates in customer experience/onboarding projects by formatting/preparing/entering data, creating reports, and completing configuration and software/hardware installations.
Provides phone and email support on weekends and after hours as needed/as scheduled.
Obtain a high level of understanding in one or more ALINE product verticals.
Meets or exceed performance metrics such as ticket resolution time and customer satisfaction.
Maintains a positive and professional demeanor in all customer interactions, representing the company's values and culture effectively.

Skills and Eligibility Requirements

Associates or bachelor’s degree, or proven experience in customer support/service or technical support/software analysis required; 1 (one) to 2 (two) years.
Proficiency in troubleshooting complex software issues.
Familiarity with relational databases and SQL fundamentals.
Strong time management skills.
Tenacity in pursuing problem solving and thinking critically.
Adaptability, willingness to learn, and self-motivated.
Proficiency in MS Office products, especially Outlook, PowerPoint, Word and Excel.
Empathy, calming presence, and the ability to "read" customers.
Conflict Resolution: Ability to de-escalate and find solutions diplomatically.

Quick Apply

Refine Your Search

product support jobs in colorado

Support - Product Support Specialist

Product Support Consultant, Billing, gTech Ads CX LCS NA Retail

Technical Product Support - EdTech

Product Support Manager, Health

Part Time Customer Care Representative (West Coast Preferred)

Technical Support Expert 3

Director, Mechanical & Electrical Engineering (Mechatronics)

Territory Sales Manager-Battery Monitoring Solutions

Senior Home Lending Advisor- Lakewood, CO

Electrical Lighting Controls Designer (Full Time)

Tune Technician - Winter 26-27

Lead Opto‑Electronics Engineer

Sr. Electrical Engineer

Product Manager

Public Health Nurse

Construction Executive

Manager of Biological Services & Commercial Development

Fleet Maintenance Technician Class B

Cabinet Design Manager

Test Verification Engineer

I want to receive the latest job alert for product support in colorado

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