Top 928 Customer experience representative Jobs in Colorado Springs, Co

Patient Service Representative I
Solaris Health Holdings LLC —Colorado Springs, CO
- $18.50 - $19.91 an hour
- Full-time
- OSHA
- HIPAA
- High school diploma or GED
- Health savings account
Quick Apply
Multi-Line Representative - State Farm Agent Team Member
Sean McCorkle - State Farm Agent —Colorado Springs, CO
- $75,000 - $95,000 a year
- Full-time
- Office
- Organizational skills
- Communication skills
- Paid time off
- Opportunities for advancement
Quick Apply
Customer Service Coordinator
Keysight Technologies, Inc. —Colorado Springs, CO
- $42,090 - $71,570 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Continuous improvement
- Health savings account
- Employee stock purchase plan
Customer Care Center Representative I or II
ANB Bank —Colorado Springs, CO
- $20.50 - $26.50 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- Health savings account
Warehouse and Inventory Coordinator
Arthrex - Colorado Springs —Colorado Springs, CO
- $45,000 - $50,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Driver's License
- Disability insurance
- Health insurance
Customer Service Representative
Firstsource Healthcare —Colorado Springs, CO
- $15 an hour
- Overtime
- Remote
- High school diploma or GED
- Typing
- 1 year
- Work from home
10d
Guest Relations Associate
Children's Hospital Colorado —Colorado Springs, CO
- $18.26 - $27.40 an hour
- Administrative experience
- High school diploma or GED
- Children
- Wellness program
- 403(b) matching
5d
Customer Service Representative - State Farm Agent Team Member
Sean McCorkle - State Farm Agent —Colorado Springs, CO
- $20 - $30 an hour
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
Quick Apply
Receptionist / Billing Clerk
Colorado Springs Radiologists / PENRAD Imaging —Colorado Springs, CO
- $18.00 - $22.81 an hour
- Full-time
- Computer literacy
- Office
- High school diploma or GED
- Health savings account
- Paid holidays
Customer Service Representative- Colorado Springs
GEARY PACIFIC CORPORATION —Colorado Springs, CO
- $18 - $25 an hour
- Full-time
- Merchandising
- No experience needed
- Entry level
- Profit sharing
- Paid holidays
Quick Apply
Workforce Assistant (Front-Desk Customer Service at Local Workforce Agency)
Goodwill of Colorado —Colorado Springs, CO
- $25.01 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Paid holidays
Quick Apply
Patient Access Representative
Penrose Hospital —Colorado Springs, CO
- $18.00 - $28.60 an hour
- Full-time
- Acute care
- Customer service
- High school diploma or GED
3h
Customer Care Representative (CCR)
WireNut Home Services —Colorado Springs, CO
- $21 - $27 an hour
- Full-time
- Background check
- Pass drug screening
- Residential
- Paid holidays
- Health insurance
Quick Apply
Receptionist - Colorado Springs Health Centers
Peak Vista Community Health Centers —Colorado Springs, CO
- $16.00 - $23.20 an hour
- High school diploma or GED
- Criminal background check
- Travel
- 403(b) matching
- Disability insurance
Quick Apply
Order Fulfillment Representative
Diversified Machine Systems, LLC —Colorado Springs, CO
- $19 - $24 an hour
- Full-time
- Microsoft Outlook
- Writing skills
- English
Customer Service Representative
Colorado Industrial Packaging —Colorado Springs, CO
- $40,000 - $45,000 a year
- Email
- Customer service
- US work authorization
- In-person
- Paid training
- Health insurance
Quick Apply
12d
Customer Service Representative
SOCO Waste —Colorado Springs, CO
- $18 - $23 an hour
- Full-time
- High school diploma or GED
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
11d
Full-time Patient Appointment Technician
Global Connections to Employment —Colorado Springs, CO
- $20 an hour
- Online Application
- Microsoft Excel
- Customer service
- Computer literacy
- Health insurance
- Dental insurance
Customer Service Representative - Colorado Springs
Alpine Bank —Colorado Springs, CO
- $18 - $23 an hour
- Weekends as needed
- Basic math
- Office
- Driver's License
11d
Presells Representative
PepsiCo Beverages North America —Colorado Springs, CO
- $26 an hour
- Weekends as needed
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- Mileage reimbursement
- Paid parental leave

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Patient Service Representative I

Solaris Health Holdings LLC
Colorado Springs, CO

Quick Apply

Job Details

Full-time
$18.50 - $19.91 an hour

Benefits

Health savings account

Qualifications

High school diploma or GED

Full Job Description

Description:

GENERAL SUMMARY

The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff.

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

Welcomes and greets all patients and visitors, in person or over the phone.
Is responsible for keeping the front desk area clean and organized.
Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards).
Collects outstanding patient balances.
Obtains referrals and authorizations when required.
Scans incoming faxes, consents, reports, and all other patient information into patient chart.
Generates batch transmittal reports for each day.
Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
Schedules follow up services and office visits for patients.
Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
Ensures proper hand off of responsibilities once their task is completed.
Meets established attendance criteria and starts work promptly. Punctual and dependent for assigned/confirmed shifts.
Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.
Consistently demonstrates good use of time and resources.
Ensuring that all medical records are accurate and complete.
Performs other position related duties as assigned.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

KNOWLEDGE | SKILLS | ABILITIES

Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.
Ability to answer multiple incoming telephone calls.
Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.
Customer-oriented with ability to remain calm in difficult situations.
Ability to work independently and manage multiple deadlines.
Ability to comprehend established office routines and policies.
Ability to keep financial records and perform mathematical tasks.
Knowledge of Medical Terminology.
Excellent verbal and written communication skills.
Proficient interpersonal relations skills.
Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).
Ability to navigate online health insurance portals to verify benefits.
Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse.
Complies with HR confidentiality standards.

Requirements:

EDUCATION REQUIREMENTS

High School Diploma or equivalent required.

Some college work preferred.

EXPERIENCE REQUIREMENTS

Minimum of 1-3 years’ customer service experience required. Experience in a medical office; specifically, urology, preferred.

Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.

REQUIRED TRAVEL

N/A

PHYSICAL DEMANDS

Carrying Weight

Frequency

1-25 lbs.

Frequent from 34% to 66%

26-50 lbs.

Occasionally from 2% to 33%

Pushing/Pulling

Frequency

1-25 lbs.

Seldom, up to 2%

100 + lbs.

Seldom, up to 2%

Lifting - Height, Weight

Frequency

Floor to Chest, 1 -25 lbs.

Occasional: from 2% to 33%

Floor to Chest, 26-50 lbs.

Seldom: up to 2%

Floor to Waist, 1-25 lbs.

Occasional: from 2% to 33%

Floor to Waist, 26-50 lbs.

Seldom: up to 2%

Quick Apply

Refine Your Search

customer experience representative jobs in colorado springs, co

Patient Service Representative I

Multi-Line Representative - State Farm Agent Team Member

Customer Service Coordinator

Customer Care Center Representative I or II

Warehouse and Inventory Coordinator

Customer Service Representative

Guest Relations Associate

Customer Service Representative - State Farm Agent Team Member

Receptionist / Billing Clerk

Customer Service Representative- Colorado Springs

Workforce Assistant (Front-Desk Customer Service at Local Workforce Agency)

Patient Access Representative

Customer Care Representative (CCR)

Receptionist - Colorado Springs Health Centers

Order Fulfillment Representative

Customer Service Representative

Customer Service Representative

Full-time Patient Appointment Technician

Customer Service Representative - Colorado Springs

Presells Representative

I want to receive the latest job alert for customer experience representative in colorado springs, co

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