Top 2481 Customer experience associate Jobs in Columbia, Md

Customer Service Representative / Customer Support Associate
Room & Board —Elkridge, MD
- $26.44 - $28.85 an hour
- Full-time
- US work authorization
- In-person
- Communication skills
- Profit sharing
- 401(k) matching
Retail Sales Associate
Old Navy —Ellicott City, MD
- $16 an hour
- Part-time
- Continuous improvement
- Entry level
- Store discount
- Employee stock purchase plan
Sales Associate
BoxLunch & Hot Topic —Columbia, MD
- $16.00 - $16.50 an hour
- Part-time
- 16+ years old
- Communication skills
- Entry level
Quick Apply
Pharmacy Customer Service Associate
Walgreens —Ellicott City, MD
- $17 - $19 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
4d
Store Associate
CVS Health —Ellicott City, MD
- $16 - $23 an hour
- Part-time
- No high school diploma
- High school diploma or GED
- 16+ years old
- Dental insurance
- Vision insurance
13d
Store Associate (Part Time) - Columbia, MD
Lidl —Columbia, MD
- $19.50 - $22.50 an hour
- Part-time
- 18 years or older
- Communication skills
- Entry level
- AD&D insurance
- Health insurance
11d
Sales Associate
Five Below Inc —Elkridge, MD
- From $16 an hour
- Part-time
- Travel
- 16+ years old
- Entry level
- Health insurance
- On-the-job training
Quick Apply
Associate -Lane Bryant
Lane Bryant —Columbia, MD
- $16.00 - $16.25 an hour
- Part-time
- Communication skills
- Entry level
- Store discount
- Opportunities for advancement
Quick Apply
7d
Patient Experience Associate (Front Desk) - Baltimore Market
Sage Health —Woodlawn, MD
- $19 - $22 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Medical Billing Senior Associate
Medco Global Services LLC —Fulton, MD
- $20 - $30 an hour
- 8 hour shift
- HIPAA
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
6d
CHB Operations Associate
Maersk —Baltimore, MD
- $56,000 - $60,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- US work authorization
- Health insurance
- Paid time off
Full-Time Mold Remediation Sales Associate & Estimator – Level II
Mold Cure —Washington, DC
- From $80,000 a year
- Weekends as needed
- Clean driving record
- No experience needed
- Mid-level
- Paid holidays
- Health insurance
Luxury Furniture Content Creator & Sales Associate
ModernContempo Furniture —Rockville, MD
- $20 - $23 an hour
- Part-time
- Background check
- Merchandising
- In-person
- Employee discount
- Referral program
Quick Apply
6d
Engineering Associate
Minkoff Development —Germantown, MD
- $50,000 - $70,000 a year
- Full-time
- Carpentry
- Computer literacy
- Sanitation
- Health insurance
- Paid time off
Quick Apply
11d
US Patriot Retail Sales Associate
US Patriot —Fort George G Meade, MD
- $17.75 an hour
- Part-time
- Ability to stand for extended periods
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Mid-Level Software Engineer
Embedded Alliance —Gaithersburg, MD
- $140,000 - $152,000 a year
- Full-time
- Computer Science
- Software troubleshooting
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Bilingual Wireless Sales Associate – Boost Mobile, Greenbelt MD
A TO Z CELLULAR-Boost Mobile —Greenbelt, MD
- $15 - $18 an hour
- Weekends as needed
- Spanish
- English
- High school diploma or GED
- Employee discount
- Opportunities for advancement
Quick Apply
IT050 Operations and Procurement Specialist/Associate Systems Engineer
ADNET Systems, Inc. —Greenbelt, MD
- $90,000 - $109,000 a year
- Microsoft Excel
- Bachelor of Science
- Data analysis skills
- Paid holidays
- Disability insurance
Quick Apply
Field Support Services, Associate
Peraton —Landover, MD
- $80,000 - $128,000 a year
- Up to 50% travel
- Bachelor of Science
- Master's degree
- Health savings account
- Paid holidays
Construction Project Manager - Mid-Level
Hercules Fence of Maryland, LLC —Jessup, MD
- $90,000 - $110,000 a year
- Construction site
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply

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Customer Service Representative / Customer Support Associate

Room & Board -
Elkridge, MD

Apply Now

Job Details

Full-time
$26.44 - $28.85 an hour

Benefits

Profit sharing
401(k) matching

Qualifications

Customer relationship building
Phone communication
Customer order taking
Service scheduling
Logistics customer service
Client rapport building
De-escalation techniques
Conflict de-escalation
Decision making
Customer engagement
Customer support
Productivity software
Communication skills
Entry level
Client interaction via phone calls

Full Job Description

Overview:

Join our team where customer service goes beyond mere order taking. We seek candidates who excel in providing personalized, high-touch support, ensuring every customer interaction creates a seamless delivery experience for our customers. Discover a career designed to be different!

Whether a Room & Board customer is picking up an order, speaking with us by phone, or welcoming us into their home, we take pride in creating a comfortable, seamless experience at every touch point. As a Customer Support Associate at our Elkridge Delivery Center, you are at the heart of that experience. In this dynamic, fast-paced environment, you will coordinate customer pickups and deliveries, balancing customer needs with delivery team efficiencies. Your ability to think quickly, communicate clearly, and adapt in real time ensures every interaction is professional, personalized, and solution-focused.

Location: 7045 Troy Hill Drive, Suite 500. Elkridge, Maryland 21075

(NOTE: This role is fully on-site)

Schedule: You will work Monday – Friday: 7:30 am until 4:00 pm.

What you'll bring to be successful in this role as a Customer Support Associate:

You are a strong communicator and agile problem solver who thrives in a fast-moving environment. You build trust quickly and confidently guide customers through both routine and complex situations with clarity and care

You bring:

Exceptional communications skills (verbal and written), with a strong sense of urgency and timeliness in follow-up and task completion.
Agility and adaptability, with the ability to shift priorities and respond quickly to changing customer or operational needs.
Strong problem-solving and decision-making skills, navigating challenges independently while keeping the customer experience at the forefront.
Attention to detail and follow-through, ensuring nothing falls through the cracks in a high-volume setting.
Confidence working across multiple systems and tasks simultaneously, while maintaining accuracy and professionalism.

Additional Attributes, Qualifications & Experience:

A genuine passion for customer service—you approach every interaction with professionalism, empathy, and respect.
Ability to de-escalate situations and bring calm, clear solutions, building customer trust and loyalty.
A proactive mindset—you anticipate needs, solve issues quickly, and go the extra mile to exceed expectations.
A strong sense of ownership and accountability, seeing tasks through with timely and effective communication.
A collaborative spirit—you work closely with retail and delivery teams to ensure a seamless customer experience.
Comfort in a fast-paced, operational environment where priorities can shift throughout the day.
Proficiency with technology, including Microsoft Office 365, and the ability to learn internal systems for routing, scheduling, and order management.
5+ years of relevant customer service or call center experience.
Ability to provide proof of identity and legal work authorization upon hire.

What we offer our Customer Support Associates:

Salary: $55,000 - $60,000 / year ($26.44 - $28.85 / hour). Salary offered is based on experience/qualifications.
Benefits that focus on holistic well-being. The whole person matters, not just the one who shows up for work. That’s why we invest in holistic well-being that supports and encourages you to live a full life. Besides a competitive paycheck, we offer several awesome perks to help you thrive in every aspect of life. Picture this: three weeks of paid vacation, a generous 401(k) match, profit-sharing, and a whole bunch of cool extras. We're talking about benefits that cover you from head to toe – physically, emotionally, and financially.
Meaningful work. We create a meaningful work experience by empowering everyone to contribute, taking pride in everything we do, and making the world sustainable, inclusive and beautiful.
A culture of respect. We sustain a culture of respect by relying on our shared values, building supportive and kind teams, and ensuring all voices are heard and celebrated.

To view our benefits in detail and to learn more about our culture, please visit our career site at https://www.roomandboard.com/careers.

Application Deadline: The position will remain open until filled; there is no specified deadline.

Room & Board is a modern furniture and home decor retailer committed to creating beautiful, well-made products while providing exceptional customer service. Our mission is to help people create homes they love through timeless designs, sustainable practices, and a focus on quality craftsmanship. To view our benefits in detail and to learn more about our culture, please visit our career site at https://www.roomandboard.com/careers.

Room & Board is an equal employment opportunity employer. Our policy is not to unlawfully discriminate against any applicant or staff member on the basis of age, race, color, sex, sexual orientation, gender identity or expression, religion, national origin, disability, or any other consideration made unlawful by applicable federal, state, or local laws. We also prohibit harassment of applicants and staff members based on any protected category, characteristic or status. It is also our policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.

As an applicant, you have rights under Federal Employment Laws, and your state may offer additional protections. To view applicable laws, visit our partner site.

Discover a career designed to be different.

#LI-Onsite

Apply Now

Refine Your Search

customer experience associate jobs in columbia, md

Customer Service Representative / Customer Support Associate

Retail Sales Associate

Sales Associate

Pharmacy Customer Service Associate

Store Associate

Store Associate (Part Time) - Columbia, MD

Sales Associate

Associate -Lane Bryant

Patient Experience Associate (Front Desk) - Baltimore Market

Medical Billing Senior Associate

CHB Operations Associate

Full-Time Mold Remediation Sales Associate & Estimator – Level II

Luxury Furniture Content Creator & Sales Associate

Engineering Associate

US Patriot Retail Sales Associate

Mid-Level Software Engineer

Bilingual Wireless Sales Associate – Boost Mobile, Greenbelt MD

IT050 Operations and Procurement Specialist/Associate Systems Engineer

Field Support Services, Associate

Construction Project Manager - Mid-Level

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