Top 25 Customer relations manager Jobs in Columbia, Mo

Account Manager
Barnes & Noble Education, Inc. —Columbia, MO
- $18.50 an hour
- Full-time
- Microsoft Excel
- Sales
- Marketing
- Disability insurance
- Health insurance
Territory Manager - Columbia and Jefferson CIty
US Foods, Inc. —Columbia, MO
- $55,000 - $95,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Mileage reimbursement
- Employee stock purchase plan
Technical Account Manager
FairCom —Columbia, MO
- Full-time
- Hybrid work
- 5 years
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Strategic Account Manager
Socket Telecom LLC —Columbia, MO
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Key Account Manager - Agronomy
MFA Incorporated —Columbia, MO
- Full-time
- Mid-level
- Business development
- Experience equivalent to degree accepted
- Wellness program
- Paid holidays
Quick Apply
Commercial Account Manager/CSR - P&C License Required
Gallaher Insurance Group —Columbia, MO
- Full-time
- Hybrid work
- Mid-level
- Contracts
- Communication skills
- Health insurance
- 401(k)
Quick Apply
6d
Territory Manager, Outside Sales
CK Supply —Columbia, MO
- $55,000 - $85,000 a year
- Full-time
- Clean driving record
- Mid-level
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
9d
Sales Manager - Prepress - North America
XSYS Global —United States
- From $110,000 a year
- Full-time
- Background check
- Up to 50% travel
- 5 years
- Health savings account
- Health insurance
Quick Apply
5d
Sales Manager - Midwest US
Romet Limited Canada —United States
- Remote
- Mid-level
- Travel
- Organizational skills
- AD&D insurance
- Disability insurance

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Dealer Relationship Manager- Lower Midwest
Rice Lake Weighing System Inc —Jefferson City, MO
Must possess a valid driver’s license. Generally, calls on customers Monday morning through the end of business Thursday. Generates new sales and customers.
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Aging Best —Jefferson City, MO
Responsible for assisting field coordinator in negotiating lease agreements. Responsible for implementing U.S.D.A., state, and local health and life safety…
$17.25 - $20.70 an hour
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Field Service Manager
InfoSight Corporation —Chillicothe, OH
Valid driver’s license and clean driving record. 5+ years of experience in field service or technical service roles, with 2+ years in a supervisory or…
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Account Manager
ABI Document Support Services —Columbus, OH
Consistent client engagement through calls, meetings, and trainings. Experience managing multiple accounts and driving account growth.
$80,000 - $95,000 a year
Quick Apply

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Account Manager

Barnes & Noble Education, Inc. -
Columbia, MO

Apply Now

Job Details

Full-time
$18.50 an hour

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Vision insurance
Life insurance

Qualifications

Customer communication
Microsoft Excel
Customer relationship building
Research
Managing clients in a customer support role
Customer relationship management
Productivity software
Achieving project delivery timelines
Analytics

Full Job Description

Job Locations US-MO-COLUMBIA

Requisition ID

2026-23414

Category (Portal Searching)

Client Services - Virtual

Education - It's in Our DNA

At MBS, our primary goal is to provide customers with state-of-the-art technology, maintain genuine partnerships, and offer superior knowledge of the textbook industry in an effort to simplify course material distribution for educational institutions. That's why we employ dedicated teams of customer service and sales representatives, and operations personnel to ensure each of our customers are offered the same attention to detail.

We are seeking a relationship-driven Account Manager to serve as the primary liaison between our schools and MBS Direct. In this role, you will support course material adoptions, oversee digital and print initiatives, address client inquiries, and ensure the timely execution of key operational tasks. The Account Manager will also be responsible for generating client reports, monitoring performance metrics, supporting digital platform initiatives, and identifying opportunities for growth through marketing and sales collaboration. The ideal candidate is proactive, detail-oriented, and dedicated to building strong client partnerships that drive satisfaction, retention, and long-term success.

How You'll Make an Impact

Build and maintain strong partnerships with an assigned portfolio of client schools, delivering exceptional service focused on customer satisfaction, retention, and long-term success.
Serve as the primary point of contact between partner schools and MBS Direct, ensuring timely, professional, and effective communication.
Support schools throughout the course material adoption process by providing book adoption research, assisting with course material selection, and ensuring accurate and timely booklist management.
Coordinate with internal teams and school partners to ensure adoption deadlines, operational deliverables, and client requests are completed accurately and on schedule.
Proactively identify, investigate, and resolve client concerns while anticipating potential issues and implementing effective solutions.
Prepare, analyze, and present client reports, performance metrics, and business insights to support informed decision-making and strengthen client partnerships.
Conduct regular business and partnership reviews to discuss operational performance, current initiatives, service opportunities, and future growth strategies.
Maintain accurate records related to school consignment inventory, client accounts, and operational activities.
Support digital course material initiatives, including Inclusive Access, Easy Access, Learning Management Systems (LMS), Student Information Systems (SIS), eBook and courseware adoptions, the Adoptions & Insights Portal, and VitalSource Manage.
Monitor back-ordered materials, digital fulfillment, and operational trends to identify opportunities for continuous improvement and enhanced client service.
Identify opportunities to expand services, recommend additional products and solutions, and partner with Sales and Marketing to support revenue growth.
Collaborate with internal cross-functional teams to improve processes, enhance the customer experience, and ensure successful execution of client initiatives.
Additional responsibilities as required.

What You'll Need to Succeed

Bachelor's degree in Business, Marketing, Communications, Accounting, or a related field, or an equivalent combination of education and relevant work experience.
Experience in account management, customer success, client services, relationship management, or a similar customer-facing role.
Demonstrated ability to build trusted client relationships and deliver exceptional customer service.
Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
Excellent written, verbal, and presentation communication skills, with the ability to effectively interact with clients, including executive-level stakeholders.
Ability to manage multiple priorities and deadlines while maintaining accuracy in a fast-paced environment.
Proficiency with Microsoft Office Suite, including Excel, Word, and PowerPoint.
Strong technical aptitude with the ability to quickly learn new systems, reporting tools, and digital platforms.

How We Elevate Our Employees

We believe your success is our success, and we’re committed to supporting you in every aspect of life. At MBS, we offer a comprehensive benefits package designed to promote physical, mental, and financial well-being. Our full-time employees receive access to medical, dental, and vision coverage; a 401(k) plan; life and disability insurance; earned time off and holidays;

The hiring rate for this position is $18.50 per hour. This rate represents the base salary only, in good faith at the time of posting. Actual compensation will be determined based on factors such as relevant experience, skills, and qualifications.

Our Commitment to Diversity, Equity, & Inclusion

At MBS, we empower everyone. Our mission is to support students, faculty, and schools, serving as a catalyst to meet the evolving needs of the education system and a new generation of students. That starts with fostering an environment for our employees where diversity and individuality is celebrated.

MBS is an Equal Employment Opportunity and Affirmative Action Employer committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

MBS provides reasonable accommodation to qualified individuals with disabilities throughout the application and employment process. If you need a reasonable accommodation to complete an application or participate in the interview process, please contact [email protected].

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Refine Your Search

customer relations manager jobs in columbia, mo

Account Manager

Territory Manager - Columbia and Jefferson CIty

Technical Account Manager

Strategic Account Manager

Key Account Manager - Agronomy

Commercial Account Manager/CSR - P&C License Required

Territory Manager, Outside Sales

Sales Manager - Prepress - North America

Sales Manager - Midwest US

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Education - It's in Our DNA

How You'll Make an Impact

What You'll Need to Succeed

How We Elevate Our Employees

Our Commitment to Diversity, Equity, & Inclusion

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