Top 1 Document coder Jobs in Columbia, Mo

Patient Account Representative
Columbia Orthopaedic Group, L.L.P. —Columbia, MO
- Full-time
- High school diploma or GED
- Medical terminology
- Communication skills

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Patient Account Representative

Columbia Orthopaedic Group, L.L.P. -
Columbia, MO

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Job Details

Full-time

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Position Summary
Join our team and help patients understand their healthcare costs, without the headache.
At Columbia Orthopaedic Group, we believe in making healthcare easier to understand, not harder. As a Patient Account Representative, you’ll be the go-to guide for patients as they navigate their financial responsibilities. From breaking down cost estimates to untangling insurance EOBs, you’ll bring clarity, confidence, and compassion to every interaction.
This isn’t just a numbers job, it’s a people job.

What You’ll Do

Provide clear and accurate cost estimates for clinic visits, surgeries, anesthesia, radiology, and durable medical equipment based on insurance coverage and clinical information
Explain Explanation of Benefits (EOBs) in simple terms so patients understand their coverage and financial responsibility
Respond to billing questions, research discrepancies, and work with internal teams and insurance providers to resolve issues
Assist with accounts that have outstanding balances and support timely follow-up
Deliver a high level of customer service with professionalism, empathy, and respect
Document all patient interactions accurately in the appropriate systems
Maintain strict confidentiality in all financial and patient-related communications

What You Bring

High school diploma or equivalent required
Experience in healthcare billing, insurance, or a call center environment preferred
Familiarity with medical terminology and patient billing processes is a plus

Skills That Set You Apart

Strong communication and interpersonal skills
Problem-solving mindset with attention to detail
Ability to explain complex information in a clear, approachable way
Compassion and patience when working with patients
Comfortable using EHR systems and billing software
Ability to manage multiple priorities in a fast-paced environment

Why Join Us
At Columbia Orthopaedic Group, you’ll be part of a team that values clarity, compassion, and teamwork. We’re committed to creating a positive experience for both our patients, and our employees. If you’re ready to make a meaningful impact while building your career, we’d love to hear from you.

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Patient Account Representative

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