Top 19 It help desk support Jobs in Columbia, Mo

IT Support Analyst
Paytient —Columbia, MO
- Full-time
- Google Workspace
- Mid-level
- Office
- Health savings account
- Disability insurance
5d
Help Desk, Support I
Technology Services —Columbia, MO
- $21.25 - $27.62 an hour
- Extended hours
- School experience
- Computer Science
- Word processing
11h
IT Support Specialist
Emery Sapp & Sons, Inc —Columbia, MO
- Full-time
- Computer science
- Computer Science
- Construction site
Quick Apply
4d
Sr. Windows System Administrator
Barnes & Noble Education, Inc. —Columbia, MO
- $58,000 - $64,000 a year
- Full-time
- Computer science
- Computer Science
- Customer service
- Commuter assistance
- Paid holidays
Client Support Technician
William Woods University —Fulton, MO
- Weekends as needed
- Mid-level
- Windows
- High school diploma or GED
1d
Weekend IT Support Technician
Club Car Wash —Columbia, MO
- From $25 an hour
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
7d
Financial Systems Controls & Assurance Analyst
EquipmentShare —Columbia, MO
- Remote
- Background check
- ERP systems
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
Analytics Engineer
EquipmentShare —Columbia, MO
- Remote
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
20h
IT Support Specialist I
EquipmentShare —Columbia, MO
- On call
- Background check
- Computer Science
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
11d
Network Technician
EquipmentShare —Columbia, MO
- Background check
- Customer service
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
Cyber Security Coordinator
EquipmentShare —Columbia, MO
- Background check
- Computer Science
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
Telecommunications Administrator
EquipmentShare —Columbia, MO
- Overnight shift
- Background check
- Computer Science
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
11d
Financial Systems Administrator III
EquipmentShare —Columbia, MO
- Remote
- Background check
- Pass drug screening
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Fleet Monitoring Technician
EquipmentShare —Columbia, MO
- On call
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quick Apply

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Support Services Analyst
Barnes & Noble Education, Inc. —Columbia, MO
Provide technical support to end users via telephone. Minimum of three (3) years of customer service and/or technical support experience, preferably supporting…
$18.50 an hour
8d
IT Support Analyst
Paytient —Columbia, MO
At least 2 years of prior work experience in a technical support or IT help-desk role with hands-on experience in user administration and basic system…
5d

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Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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IT Support Analyst

Paytient
Columbia, MO

Apply Now

Job Details

Full-time
5 days ago

Benefits

Stock options
Health savings account
Caregiver leave
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

IT user and group management
Email configuration (technical support)
Associate's degree

Full Job Description

About Paytient:
We're on a mission to help people better access and afford care.

Every day, millions of people, and their loved ones, need to see a doctor. For most of us, that moment is an uncertain one - we're unsure of what's wrong, who to go to, how long it'll take to be seen, when we'll feel better, and what it'll cost.

Paytient partners with thoughtful employers and health plans who understand the impact of that moment and want to ensure that every one of their plan members are easily able to access and afford care. Our clients understand that an improved ability to self-pay for care changes patient behavior and creates value for the health plan. This founding belief is becoming an emerging standard of care in health plan design and is now, in fact, a mandatory capability in some governmental health plans. Founded in 2018, Paytient is now part of nearly 6,000 employer health plans and providing certainty that people are better able to access and afford care.

We're looking for passionate, collaborative builders to join our team and help us create a future where everyone can more easily access and afford care.

About The Role:

Please Note: This role is based out of our Columbia, Missouri office and requires office attendance 3-4 days/week.

The IT Support Analyst will be the first point of contact for employees seeking technical
assistance via Slack channels, Jira ticket queues, and email. This role requires strong
problem-solving skills, attention to detail, and a customer service mindset. The IT Support
Analyst will support common enterprise systems such as Google Workspace, Okta, Slack,
SentinelOne, and a VPN endpoint security tool. The candidate will also perform basic user
administration, assist in writing technical documentation, and escalate more complex issues as
needed.

What you'll do:

Monitor and Manage Slack Channels and Jira Ticket Queues
Respond promptly to end-user requests, troubleshoot basic technical issues, and escalate tickets when necessary.
Create, modify, and delete user accounts in Google Workspace, Okta, and other systems.
Assist with password resets, account lockouts, and basic user access issues.
Perform user onboarding and offboarding tasks, including configuring accounts and granting appropriate access permissions.
Troubleshoot issues related to Google Workspace, Slack, and Okta integrations.
Monitor and resolve basic endpoint security alerts through SentinelOne.
Assist users with connecting to the corporate VPN, troubleshooting basic connectivity issues,and ensuring endpoint devices are properly secured.
Draft and update standard operating procedures (SOPs), FAQs, and how-to guides for end users, ensuring they are easy to follow and technically accurate. Confluence
Interact with end users in a professional and empathetic manner.
Maintain a high level of customer satisfaction by ensuring timely and accurate resolutions.
Collaborate with senior IT staff to escalate and resolve more complex technical issues efficiently.
Proactively identify recurring issues and suggest improvements.

What you'll bring:

Basic knowledge of Google Workspace administration (creating/deleting users, email
configurations, basic troubleshooting).
Familiarity with identity and access management, including basic Okta user administration,
password resets, and troubleshooting login issues.
Ability to manage Slack workspaces, troubleshoot common issues, and assist users with
notifications, account settings, and integrations.
Basic understanding of SentinelOne or equivalent endpoint security tools to handle alerts, quarantines, and investigate
potential security incidents.
Basic troubleshooting for Always-On VPN, assisting users with connectivity issues, and
understanding VPN logs.
Experience managing and updating Jira tickets, categorizing issues, tracking progress, and ensuring
prompt ticket resolution.
Experience creating and maintaining technical documentation, including procedures, guides,
and FAQs in Confluence
Associates degree in IT, CS or related field
At least 2 years of prior work experience in a technical support or IT help-desk role with hands-on experience in user administration and basic system troubleshooting
Relevant certifications such as Google Workspace, Okta Certified Professional, CompTIA A+, ITIL Foundation

Who you are:

Positive and approachable with a focus on providing exceptional support to end users.
Strong problem-solver with a proactive mindset.
Strong multitasker with the ability to manage and prioritize multiple incoming requests and ensure timely responses to user queries.
Effective verbal and written communicator with proven experience escalating issues appropriately and sharing knowledge.
Detail- oriented, ensuring accuracy in all tasks, from account configurations to documentation writing.

Preferred experience:

Scripting our automation skills (such as Bash, PowerShell or Python) for repetitive administrative tasks
Knowledge of IT security principles and best practices . SOC2 compliance
Experience with SaaS applications including Zoom, Microsoft 365
Experience with SSO authentication and application onboarding

Benefits We Offer for Full-Time Roles:

Medical, dental and vision insurance
$4,400 annual HSA contribution
Paytient Health Payment Account (HPA)
Monthly lifestyle spending stipend
Five weeks of annual PTO
Week-long fully paid 'summer break' for all employees!
Ten weeks of bonding leave for new parents
Two weeks of caregiver leave
Employer paid short-term and long-term disability
401k plan access with a 4% employer match
Stock options in Paytient
...and more!

Paytient is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

️ Important Notice ️ Please note that all official Paytient recruiting emails come from @paytient.com. If you receive emails from any domain other than @paytient.com, do not respond and report it to us immediately.

Apply Now

Refine Your Search

it help desk support jobs in columbia, mo

IT Support Analyst

Help Desk, Support I

IT Support Specialist

Sr. Windows System Administrator

Client Support Technician

Weekend IT Support Technician

Financial Systems Controls & Assurance Analyst

Analytics Engineer

IT Support Specialist I

Network Technician

Cyber Security Coordinator

Telecommunications Administrator

Financial Systems Administrator III

Fleet Monitoring Technician

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