Top 2 Remote help desk Jobs in Columbia, Ms

IT Service Desk Support
Southern Tire Mart, LLC —Columbia, MS
- On call
- Mid-level
- Windows
- Travel

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Field Services Specialist - Mississippi / Louisiana Area
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Responsibilities of this individual entail hardware/software technical support, installation, troubleshooting, and training of the NRT solution for customers.
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IT Service Desk Support
Southern Tire Mart, LLC —Columbia, MS
Associate's or Bachelor's degree in Information Technology or a related field preferred, but not required. IT certifications such as CompTIA A+ or equivalent.

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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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Technical Support Specialist
Proteam Solutions —Columbus, OH
Provide high-quality customer service while managing a high volume of inbound phone calls. Experience using remote access and remote troubleshooting tools.
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IT Service Desk Support

Southern Tire Mart, LLC -
Columbia, MS

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Job Details

Qualifications

Desktop computer repair
Knowledge management
Network troubleshooting
Email customer support
Technical support via phone
Bachelor's degree in information technology
IT user and group management
Data permissions
GPO
Phone communication
Field service
Hardware maintenance
Mid-level
Windows
Incident Escalation
Associate's degree in information technology
Zendesk
Desktop (troubleshooting support)
Retail store experience
Customer service knowledge base
ServiceNow
System deployment
Telephone systems
Access control management
Phone call management
Identity and access management (IAM) solutions
Technical support via email
Desktop administration
Associate's degree
Hardware diagnostics

Full Job Description

Responsibilities

This is a 100% onsite role
Serve as the primary point of contact for end-user support requests via phone, email, and ticketing system
Diagnose and resolve hardware, software, and connectivity issues in a timely manner
Manage and maintain user accounts, permissions, and group policies within Active Directory
Document all support activity accurately in the ticketing system, maintaining clear records for escalation and reporting
Support basic network troubleshooting
Escalate complex issues to senior IT staff or network engineers when appropriate
Support onboarding and offboarding of employees including workstation setup and account provisioning
Contribute to an internal knowledge base to improve team efficiency and reduce repeat ticket volume
Collaborate across IT Teams
Demonstrate ownership, follow-through, and accountability for assigned tickets and tasks
Deliver consistent, professional service with a strong emphasis on user experience
Participate in a rotating on-call schedule to provide after-hours support coverage

Qualifications

2–5 years of helpdesk or desktop support experience preferred; candidates with demonstrated hands-on ability and a strong work ethic are encouraged to apply regardless of experience level
Working knowledge of Windows OS and Active Directory (user management, group policy, OU structure)
Strong written and verbal communication skills with a customer-first mindset
Ability to manage multiple open tickets and prioritize effectively in a fast-paced environment
Associate's or Bachelor's degree in Information Technology or a related field preferred, but not required
Retail or multi-site support experience is a plus
Travel to store locations as needed for onsite support, troubleshooting, and deployment activities (occasional travel required)

Preferred but Not Required

IT certifications such as CompTIA A+ or equivalent
Experience supporting users across distributed or remote locations
Experience in call-center or customer service phone system
Experience in using ticketing systems (ie ServiceNow, Zendesk, FreshService)
Familiarity with Microsoft 365 administration

Experience

Preferred

1 year(s): candidates with demonstrated hands-on ability and a strong work ethic are encouraged to apply regardless of experience level

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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