Mortgage Operations & Growth Manager
Pasadena, MD | Full-Time | In-Office $75,000 – $85,000 Base Salary + Leadership Growth Bonus Program Six-Figure Total Compensation Opportunity
Senior Processors, Processing Managers, and Mortgage Operations Professionals Encouraged to Apply
Help Shape the Next Chapter of Mortgage Growth
Are you an experienced Senior Processor or Mortgage Operations professional ready to take the next step in your career?
Coastline Mortgage is seeking a Mortgage Operations & Growth Manager to help expand and elevate a unique mortgage platform designed around operational excellence, compliance, growth, and long-term scalability.
This is far more than a traditional operations role.
This is a seat at the table—working directly alongside executive leadership to design, build, and grow something genuinely worth building.
We're looking for someone who enjoys optimizing systems, developing people, improving processes, strengthening compliance, and creating operational excellence that supports long-term success.
If you’re the kind of person who naturally sees opportunities to improve efficiency, enjoys creating structure, thrives when there's room to lead rather than just execute, and who wants their work to have visible impact, we’d love to meet you.
You'll have the rare opportunity to help shape the future of a mortgage platform while leveraging the strength and resources of an established real estate ecosystem already supporting thousands of real estate transactions each year.
About Coastline Mortgage
Coastline Mortgage is part of the DCA Real Estate Solutions Ecosystem, which includes:
- Coastline Mortgage
- Douglas Realty
- Admiral Title Group
- REACT Academy
- DCA Leads Division
Together, our mission is to build one of the strongest integrated real estate ecosystems in the region by combining mortgage, real estate, title, education, lead generation, recruiting, and operational support into a single, growth-focused platform.
We believe the future of the mortgage industry belongs to companies that bring everything together.
Strong compensation. Premium benefits. Operational support. Business development opportunities. Lead generation. Recruiting infrastructure. Professional development. Leadership pathways. Long-term scalability.
Through our integration with Douglas Realty, Admiral Title Group, REACT Academy, and the DCA Leads Division, our team has access to a powerful, integrated ecosystem designed to help both our clients and our employees succeed.
Position Overview
The Mortgage Operations & Growth Manager will work directly with executive leadership to refine and scale Coastline Mortgage's operational infrastructure.
This role is central to our next chapter—strengthening the systems, workflows, and people that will support Coastline’s continued expansion and increasing loan volume.
The ideal candidate brings strong mortgage processing knowledge, leadership ability, compliance awareness, operational discipline, and an entrepreneurial mindset. We’re looking for someone who's equally comfortable improving operational systems as leading their execution.
Key Responsibilities
Operations Leadership
- Lead and support processors, loan officer assistants, and future operations staff as the team grows
- Serve as a key operational partner to Coastline's loan officers—creating the systems and support structures that allow their businesses to scale
- Work closely with loan officers to elevate the loan origination experience by identifying challenges and sharpening communication
- Manage pipeline flow standards from application through closing
- Reinforce accountability, service standards, and clear operational expectations
- Monitor workflow efficiency, turn times, pipeline health, and production metrics
- Partner in staffing, hiring, onboarding, and team development
Process Development & Scalability
- Design and document operational procedures and workflows built to scale
- Develop systems with future growth in mind—not just today's volume
- Identify bottlenecks and implement targeted, durable solutions
- Improve intraoffice communication across loan officers, processing, underwriting, and closing partners
- Champion continuous process improvement at every stage
Compliance & Quality Control
- Assist with internal audits and quality control initiatives
- Help ensure alignment with company policies and compliance with mortgage regulations
- Support licensing, documentation, and operational oversight processes
- Fortify a culture of file quality, accountability, and compliance excellence
- Partner with executive leadership on risk management initiatives
Team Development
- Train, mentor, and develop processors and support staff
- Strengthen consistency and clarity across the loan process
- Develop best practices and operational standards
- Foster a positive, accountable, and team-first culture
Strategic Growth
- Participate in leadership planning and company-wide growth initiatives
- Support recruiting and onboarding as the team expands
- Partner with executive leadership to strengthen the loan officer experience, support retention, and help create an environment where our team thrives
- Help build the operational framework that makes future expansion possible
- Contribute ideas that improve both efficiency and the borrower experience
Qualifications
Required
- 5+ years of mortgage industry experience
- Significant mortgage processing experience
- Strong understanding of Conventional, FHA, VA, and USDA lending
- Experience managing pipelines and multiple transactions simultaneously
- Strong organizational, communication, and leadership skills
- Ability to solve problems and improve processes independently
- Genuine desire to help grow an organization
Preferred
- Senior Processor experience
- Processing Manager experience
- Mortgage Operations experience
- Mortgage broker experience strongly preferred
- Compliance, audit, or quality control experience
- Licensing or regulatory oversight exposure
- Experience building or improving operational departments
- Experience with ARIVE Mortgage Software or similar LOS platforms
Compensation & Benefits
- $75,000 - $85,000 base salary
- Leadership Growth Bonus Program
- Six-figure total compensation opportunity
- Premium health insurance benefits
- Retirement plan with company match
- Paid time off
- Professional development opportunities
- Direct access to executive leadership
- Future executive growth opportunities
- Opportunity to help shape a unique and rapidly growing mortgage platform
Why This Opportunity Is Different
Most mortgage operations roles ask you to protect what's already been built.
This one asks you to build what comes next.
You'll have direct access to ownership, the ability to influence company strategy and develop your team, and the opportunity to see your ideas implemented quickly in a mortgage company backed by one of the region's most integrated real estate ecosystems.
You'll be joining an organization with ambitious growth plans, a collaborative leadership team, and a long-term commitment to investing in the people, infrastructure, and operational excellence that drive sustainable success.
If you're looking for a role where your ideas are valued, your leadership matters, and your impact is visible every day, we'd love to have a conversation.
Application Instructions
To be considered for this position, please submit your resume and cover letter directly to [email protected] using the subject line: Coastline Mortgage Ops
We're looking for more than experience. We're looking for someone who enjoys building, improving, leading, and creating.
In your cover letter, please answer the following questions:
1. Tell us about a process, workflow, or system you improved within a mortgage company. What was the problem, what changes did you implement, and what was the outcome?
2. Describe a time when you identified a problem that others were either overlooking or accepting as normal. How did you approach the situation and what was the result?
3. If you were given the opportunity to build or improve a mortgage operations department from the ground up, what would be the first area you would focus on and why?
4. What excites you most about helping build something rather than simply maintaining something that already exists?
There are no right or wrong answers. We're interested in learning how you think, how you solve problems, how you lead, how you support others, and how you approach growth and operational excellence.
Applications submitted without a cover letter addressing the questions above may not be considered.
Coastline Mortgage
Different by Design™
Designed for Growth. Built by Loan Officers. Built for Loan Officers.
Pay: $75,000.00 - $85,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Which of the following best describes your experience?
Loan Officer
Loan Processor
Senior Processor
Processing Manager
Operations Manager
Operations Director
Other
- Have you ever directly supervised or managed mortgage staff?
Yes
No
- Which mortgage operations functions have you been directly involved with?
(List all that apply)
Processing
Compliance
Quality Control
Audits
Licensing
Training
Hiring
Team Management
Operations Management
Experience:
- Loan processing: 5 years (Required)
Work Location: In person
