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Site Director

DCM Services -
Columbia, SC

Quick Apply

Job Details

Full-time

Qualifications

Vendor relationship building
Spreadsheets
Performance Reporting
Data reporting
High school diploma or GED
Productivity software

Full Job Description

Description:

Site Director — Columbia, SC (New Site Launch)

DCM Services, LLC | Columbia, SC | Full-Time | Exempt | Bonus Eligible (Quarterly)

About DCM Services

DCM Services (DCMS) is a nationally recognized leader in debt recovery and accounts receivable management, proudly serving financial institutions, healthcare organizations, and creditors across the country for over 30 years. Headquartered in Minneapolis, MN, DCMS has built a reputation for combining performance-driven results with an unwavering commitment to compliance, client service, and employee culture.

We are growing — and we're bringing that commitment to excellence to a brand-new location in Columbia, South Carolina. This is a rare opportunity to join a well-established, values-driven organization at the ground floor of something new.

The Opportunity

We're looking for a Site Director to lead our new Columbia, SC operation from the ground up. This is not a caretaker role — it's a builder role. You'll be the most senior leader on-site, responsible for everything from pre-opening planning and staffing to long-term operational performance and culture.

If you've launched a new site before, led a high-performing collections or operations team, and are ready to put your stamp on something that will last — we want to talk to you.

Requirements:

What You'll Do

Lead the Site Launch

Serve as the primary on-site executive, representing DCMS's values, culture, and strategic direction from day one
Own all phases of the launch: pre-opening planning, staffing, facility setup, technology deployment, and go-live
Partner closely with corporate leadership, HR, IT, and facilities teams to get the site fully operational
Travel more frequently to corporate HQ during the launch phase for planning, vendor coordination, and alignment — with travel normalizing as the site stabilizes

Run the Facility

Oversee day-to-day management of the physical site, including equipment, utilities, and vendor relationships
Manage facility budgets and ensure cost-effective stewardship of the space
Ensure compliance with all applicable health, safety, and building codes
Develop and maintain business continuity and emergency preparedness plans

Drive Operational Performance

Manage to company profitability targets, including Account Collection Rates and revenue per FTE
Leverage data for internal and client-facing performance forecasting
Anticipate changing client needs and adapt operations to stay ahead

Build and Lead the Team

Recruit, build, and develop cross-functional teams capable of tackling complex challenges
Create a culture of ownership, accountability, and recognition
Establish site-specific policies and workflows aligned with company standards

Ensure Compliance

Ensure adherence to all federal and state collection laws
Act as a role model for client excellence and ethical conduct
Maintain information security standards per company policy

What We're Looking For

3+ years of collections management or operations leadership experience
Prior experience launching or opening a new office/site strongly preferred
Experience managing facility operations or working with facilities vendors is a plus
Familiarity with Finivi FACS or comparable collections software
Proficient in Microsoft Office Suite, reporting, and spreadsheet tools
A self-directed leader comfortable being the senior person in the room — and the building

Education

High School Diploma / GED required
Bachelor's or Master's degree in Business Management preferred

Licensing & Certifications

Upon hire, candidates must be eligible to obtain all state-mandated licensing and certifications, including:

Collection agency manager and compliance licenses (e.g., Michigan, Nevada)
Registration with the Minnesota Department of Commerce

Quick Apply

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