Provides support to Bone and Joint Institute of Tennessee by answering patient calls, setting patient appointments, maintaining records, collecting patient payments and providing high quality customer service.
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High School graduate or equivalent.
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At least one-year medical office experience and ability to communicate well
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Competent in the use of computers, printers, facsimile machines, copy machines, business phones, document scanners and other office equipment and supplies.
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Office environment.
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Must be able to sit, stand, communicate in English, both verbally and in written form, squat, reach overhead, and operate a computer/keyboard and heard instruction as appropriate.
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Schedules appointments appropriately and follows scheduling instructions in EMR in order to maintain current patient information and updates demographics when needed.
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Provide patients with necessary paperwork and HIPAA information to maintain compliance and inform patient's when policy changes have occurred.
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Consistently inputs patient's insurance information into EMR upon scheduling and checks for eligibility and that the insurance is in-network with BJIT.
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Provides simple medical advice under the direction of the physician or clinical staff.
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Assists in new hire onboarding and training when requested by the manager/director.
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Ensures patients are informed accurately of changes with provider's schedules and reschedules patients as needed.
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Has the ability to work independently and maintain a strong attention to detail while making limited scheduling errors in EMR system.
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Is able to perform tasks with limited questions or guidance from co-workers or manager.
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Accurately collect patient payments over the phone when needed.
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Maintains open line of communication with all staff members; interacts with staff/patients in a professional and constructive manner regarding directions, scheduling, messages, workflow changes and necessary corrections.
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Reports concerns requiring attention to manager or director. Employee is a problems solver that brings possible solutions when presenting concerns or problems.
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Participates in departmental meetings/huddles/etc. and recommends improvement opportunities. Performs other duties as assigned by manager and independently seeks out job duties during down time.
Req Benefits:
Williamson Health is pleased to offer a comprehensive benefits program, that offers you choice and flexibility, so you can take charge of your physical, financial, and emotional well-being.
- Medical, Dental, Vision
- PTO
- Retirement Matching
- Tuition reimbursement
- Discount programs
- FSA (Flexible Spending Accounts)
- Identity Theft Protection
- Legal Aid
Williamson Health is an equal-opportunity employer and a drug-free workplace.
Additional Details :
Williamson Health is a regional healthcare system based in Williamson County, Tennessee, with more than 2,500 employees across more than 30 locations and more than 860 physicians and advanced care practitioners offering exceptional healthcare across 60-plus specialties and subspecialties close to home. The flagship facility, Williamson Medical Center, a 337-bed facility which recently opened its new Boyer-Bryan West Tower, offers extensive women's services, state-of-the-art cardiology services, advanced surgical technologies, an award-winning obstetrics and NICU, leading-edge orthopaedics, outpatient imaging services, and distinct comprehensive emergency and inpatient services for both adult and pediatric patients. Other Williamson Health service providers include the Bone and Joint Institute of Tennessee, The Turner-Dugas Breast Health Center, Monroe Carell Jr. Children's Hospital Vanderbilt at Williamson Medical Center, Williamson Health physician practices that are strategically located throughout the community, countywide Emergency Medical Services that include 18 rapid response units, Williamson Health Foundation, and multiple joint venture Vanderbilt Health and Williamson Medical Center Walk-In Clinics in Williamson County. Learn more about our many specialized services at WilliamsonHealth.org.
Williamson Health is a system where your talents will be valued and your skillset expanded. We are rooted in our promise to world-class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community. We're committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity. We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals. Our values are at the heart of everything we do: respect for every individual, the health and total well-being of all people, human compassion and integrity. These shape who we are as an organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee.
Company Culture:
We are passionate about the care we offer and also our standards of performance which include compassion, respect, accountability and safety - toward our patients and also toward our colleagues. We're looking for talented, caring, and mission-minded professionals who view their career in healthcare as more than just a paycheck, but as a true calling. We are proud of our unique culture that balances doing what we love, working alongside a supportive team, and maintaining a good quality of life - all while making a difference no matter your department or position.
Community Overview:
Franklin sits in the heart of Williamson County, which has the top-rated school system in the state, a plethora of parks and green spaces, fabulous restaurants, a rich traditional of hospitality, and of course, world-class healthcare. Various publications have showered Franklin with such accolades as one of the "Best Southern Towns," "Best Place to Live," "Top 10 Community for Job Growth," and "Top 50 Cities to Start a Small Business."
