Position Title: Application & Verification Specialist
Accountable To: Director, Ohio Professional Registry
FSLA Status: Non-Exempt
Date Revised: February 2024
JOB SUMMARY:
The Application & Verification Specialist will partner with the Director of the Ohio Professional Registry, the administration of credential, endorsement, certificate, instructor and training approval applications, and verification in accordance with each stakeholders requirements and with Ohio Approved policies.
SUMMARY OF KEY RESPONSIBILITIES:
Credential, Certificate and Endorsement Approval:
- Review, approve, and troubleshoot credential, certificate, and endorsement applications according to established Ohio Professional Registry and state agencies policies within the stated timeframe.
- Provide verbal and written guidance to professionals who submit applications for credentials, certificates, and endorsements.
- Serve as primary subject matter expert on the OPR credential, certificate, and endorsement review and approval processes.
- Review and verify professional education, employment, and professional development event records according to established state agencies policies during the credentialling process.
- Create and participate in outreach activities to promote credentials, certificate, and endorsements.
- Test current and future applications for credentials, certificate, and endorsements.
OPR System Support:
- Complete regression testing required for development code pushes and system enhancements. This includes specific testing of areas receiving new code and the documented testing program.
- Research profile information and provide necessary documentation for appeals as specified in the appeals process.
- Submit and monitor service desk tickets to complete resolution, determine trends, and make recommendations for process and development needs to the Director; communicate with the customer on resolution and provide written and verbal support.
- Track all application data and manage application reporting; support department reporting needs.
Instructor and PD Event Approval:
- Review, approve, and troubleshoot Training Organization, Instructor, and PD Event application processing according to established professional development policies and procedures within the stated timeframe.
- Document application findings and provide written and verbal support to help those that submit applications, Training Organization, PD Events (schedule/manage) and Instructor applications when additional assistance is needed from the subject matter expert.
- Be a support to the subject matter expert on the OPR training/trainer approval process.
- Communicate with targeted users on instructor, PD Event information.
- Support asynchronous modules in Insight LMS.
- Performs additional duties as assigned by the Director of the Ohio Professional Registry or the Chief Executive Officer.
CORE COMPETENCIES:
- Adaptable: applies knowledge to new circumstances
- Even Temperament: controls emotions without retaliating against negative behavior.
- Flexibility: adapts to changes while remaining focused on goals
- Initiative: remains proactive when suggesting improvements and solving problems
- Multi-Taking: comfortable juggling multiple projects and priorities
- Persistent: sees projects through to completion, persevering even when faced with barriers or obstacles
- Collaboration: works with and through others to achieve common goals and desired results
- Conflict Resolution: works to resolve differences and maintain work relationships.
- Effective Listening: builds understanding through listening to what others have to say and responding appropriately.
- Facilitative Communication: uses language effectively to gather information and facilitate an exchange of ideas.
- Interpersonal Relations: exhibits respect and understanding of others to maintain professional relationships.
- Persuasive Communication: displays verbal and written communication that influences others.
- Verbal Communication: speaks with clarity, precision, and purpose in small and large groups.
- Analytical Thinking: applies logic to solve problems and get the job done.
- Decision Making: makes decisions and takes responsibility for them.
- Forward Thinking: looks beyond immediate tasks to consider long-term impact; always considering what comes next.
- High Achiever: seeks to regularly surpass performance goals.
- Problem Solving: solves problems while ensuring rules and directives are followed.
- Results Driven: achieves goals in a timely manner while providing excellent client service.
- Supportive: seeks ways to support team efforts while contributing to overall organizational success.
- Client Service: responds to clients and proactively anticipates their needs.
- Training: implements professional development and training.
- Diversity and Inclusion fosters a diverse and respectful workplace where team members are valued for who they are.
- Ethics: sets a positive example for others by following high ethical standards
- Business Awareness: knows what we do and how we do it. Is aware of our competitors. Up to date with general business news. Aware of developments in the department/organization. Thinks about implications. Understands the importance of customer satisfaction and shareholder value.
- Customer Orientation: identifies and prioritizes customer needs and recognizes constraints. Seeks to find out more about customers and provide a better service. Adopts professional approach to customers. Is reliable and delivers on promises.
- Analysis and Problem Solving: able to identify and separate out the key components of problems and situations. Able to manipulate and interpret information from a range of sources, to spot patterns and trends in information and to deduce cause and effect from this. Can generate a range of creative solutions, evaluate them, and choose the most appropriate option.
- Quick Thinking and Learning: able to pick up and assimilate relevant information quickly and easily. Learns new tasks rapidly. Responds swiftly and appropriately. Can think on their feet in rapidly changing environments.
- Teamwork: actively participates in team. Encourages co-operation. Aware of the needs of others and responds flexibly. Shares information and supports other team members. Can get things done through others and set realistic objectives. Seeks opportunities to develop others. Prioritizes team goals over individual goals.
- Communication: able to communicate information and ideas clearly and articulately both in oral and written form. Uses appropriate language, style and methods depending on audience and the purpose of communication. Able to convey complex information clearly. Anticipates the information that others will need.
- Resilience: measured confidence to take on demanding work or put forward views when they may be challenged. Stays calm in a crisis. Handles competing demands. Overcomes setbacks. Welcomes and learns from constructive feedback.
- Flexibility and Adaptability: has actively sought to learn new things on own initiative. Has responded positively to change and adapted to new situations quickly. Able to take on a diverse range of tasks equally effectively.
QUALIFICATIONS:
- Minimum Bachelor’s degree in ECE, Child Development, or a related field
- Experience working with SUTQ programs either as a program administrator or programmatic capacity
- Minimum three years’ experience working with infant and toddler, preschool, afterschool, and/or family child care
- Three years’ experience as an instructor and/or providing Technical Assistance preferred
- Three years’ experience in Professional Development implementation preferred
- Effective use of discretion and independent judgment
- Experience working with diverse constituencies
- Track record of a proactive work style, organized, and ability to be a "big picture thinker" with high attention to detail important to success
- Documented oral and written communication skills
- Literate in Microsoft Office
CONDITIONS OF WORK:
- 40 hours/week (1 FTE)
- Flexible hours, occasional evenings & weekend hours & overnight travel
- Benefits available
- WORK ENVIRONMENT & PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.Work is typically performed in an indoor office environment. While performing the duties of this job, the employee is frequently required to sit or stand, walk, talk, and listen; the employee may occasionally have to stoop, bend, reach, and lift up to 20 pounds. Employees need manual dexterity to operate standard office equipment and a personal computer, clarity of speech and hearing or other communication capabilities to discern verbal instructions and to communicate effectively with others and visual acuity to comprehend written work instructions and review, evaluate, and prepare a variety of written materials and documents.
Job Type: Full-time
Pay: $42,000.00 - $46,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
Experience:
- Early Care and Education: 3 years (Required)
- Instructor / Training: 3 years (Required)
Ability to Relocate:
- Columbus, OH 43219: Relocate before starting work (Required)
Work Location: In person
