Top 260 Customer experience analyst Jobs in Columbus, Oh

IT Project Analyst
Columbus Regional Airport Authority —Columbus, OH
- $65,000 - $85,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
Quick Apply
8d
Instructional Technology Analyst – XR and Emerging Technologies
The Ohio State University —Columbus, OH
- $58,700 - $77,200 a year
- Extended hours
- Background check
- Pass drug screening
- Mid-level
Instructional Technology Analyst – Simulation Technology
The Ohio State University —Columbus, OH
- $58,700 - $77,200 a year
- Extended hours
- Background check
- Nursing
- Pass drug screening
Business Systems Analyst II
M/I Homes —Columbus, OH
- Full-time
- Bachelor of Science
- Mid-level
- Analysis skills
- Profit sharing
- Paid parental leave
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Market Analyst, Refined Products
Husky Marketing & Supply —Columbus, OH
- Up to $1,000 per event
- Online Application
- Computer Science
- Mid-level
- Office
- Health insurance
- Dental insurance
6d
Customer Account, Billing Analyst
Vaco by Highspring —Dublin, OH
- $23 - $26 an hour
- Research
- Mid-level
- Negotiation
Quick Apply
4h
IT Business Systems Analyst (Master Data Management)
The Marzetti Company —Columbus, OH
- Full-time
- Computer Science
- System design
- Mid-level
Billing Analyst
Vaco by Highspring —Dublin, OH
- $23 - $26 an hour
- Research
- Mid-level
- Office
Quick Apply
Implementation Analyst I
DHL —Westerville, OH
- $70,000 - $115,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Quick Apply
Business Systems Analyst (Vacancies)
City of Columbus —Columbus, OH
- $46.41 - $69.63 an hour
- Full-time
- Oracle
- Computer Science
- Mid-level
- Wellness program
- Disability insurance
Business Analyst
Ohio Police and Fire Pension Fund —Columbus, OH
- $79,000 - $89,640 a year
- Full-time
- Word processing
- Mid-level
- Office
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Business Systems Analyst (Vacancy)
City of Columbus —Columbus, OH
- $46.41 - $69.63 an hour
- Full-time
- Computer Science
- Mid-level
- Office
- Wellness program
- Disability insurance
Business Data Analyst II
DHL —Westerville, OH
- $55,000 - $90,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
IT Business Analyst
Abercrombie & Fitch Co. —New Albany, OH
- Full-time
- Mid-level
- Continuous improvement
- Communication skills
- Store discount
- Paid parental leave
2d
IT Analyst (Contract-to-Hire)
Blue Star Partners LLC —Columbus, OH
- $60 - $65 an hour
- Hybrid work
- Customer service
- Mid-level
- Microsoft Office
Quick Apply
IS Customer Service Analyst II - RIS
Nationwide Children's Hospital —Columbus, OH
- Full-time
- Mid-level
- 3 years
- Ability to climb stairs
12d
Marketing Operations Analyst
AssetWatch, Inc. —Columbus, OH
- $95,000 - $124,000 a year
- Remote
- Mid-level
- 3 years
- Communication skills
- Flexible schedule
- Retirement plan
Quick Apply
5d
Business Analyst
Cardinal Health —Dublin, OH
- $80,900 - $115,500 a year
- Hybrid work
- Research
- Mid-level
- Analysis skills
- Paid parental leave
- Health savings account
14d
Supply Chain Analyst
Victoria's Secret —Reynoldsburg, OH
- $67,700 - $88,830 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- SQL
13d
Warehouse Mgmt. Systems (WMS) Analyst I
DHL —Westerville, OH
- $70,000 - $115,000 a year
- Full-time
- Office
- SQL
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply

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customer experience analyst jobs near columbus, oh

IT Project Analyst

Columbus Regional Airport Authority -
Columbus, OH

Quick Apply

Job Details

Full-time
$65,000 - $85,000 a year
8 days ago

Qualifications

Project development phase management
Change management
Managing projects
Analysis (software development lifecycle)
Cross-functional collaboration
Project stakeholder communication
Cross-functional communication

Full Job Description

The Columbus Regional Airport Authority manages and operates passenger-focused John Glenn Columbus International Airport (CMH), cargo-focused Rickenbacker International Airport (LCK), and general aviation airport Bolton Field (TZR).

We are a diverse group of committed and talented professionals who show up every day to take CRAA to new heights. Although our roles are as diverse as we are – from Custodial Services to Customer Service, from Accounting to Airport Police, from HVAC to Human Resources – we have one common goal: connect Ohio with the world.

Our organization is in constant motion, moving people and cargo 365 days a year. With our core values of Accountability, Innovation and Respect guiding us, we each do our part to contribute to our organization, the aviation industry, local businesses, and the economy. We create experiences for passengers, we create opportunities for businesses, and we create economic growth for Columbus.

Trust and respect are the foundation of our culture. We invite new ideas. We encourage innovation. We are inclusive and welcoming. We are empowered to enact positive change.

Your “Take Off” will be successful by doing the following with excellence:

Business Analysis:

Lead requirements elicitation, analysis, and documentation for new and existing technology initiatives.
Facilitate workshops and stakeholder interviews to define business needs, uncover gaps, and translate concepts into actionable specifications.
Map current (“as‑is”) and future (“to‑be”) business processes, identifying opportunities for optimization and alignment with organizational goals.
Develop clear business requirements, use cases, functional specifications, and supporting documentation.
Maintain end‑to‑end requirements traceability throughout the project lifecycle.

Project Chartering & Scoping:

Partner with stakeholders to define the scope, objectives, success criteria, constraints, and assumptions for proposed initiatives.
Collaborate with business partners to create charters and Work Breakdown Structures (WBS) that clarify goals and outline key deliverables.

Finalize initiation documentation for a structured hand-off to the Project Manager responsible for execution and closeout.
Maintain the Enterprise Project List by collaborating with departments across the organization to identify active and upcoming initiatives, ensuring alignment and optimization of resource allocation.

Relationship Management:

Facilitate strong partnerships across departments, ensuring visibility into enterprise priorities and project demand. Acts as a liaison between business units and IT, enabling clear communication, alignment, and proactive identification of cross‑departmental impacts.

Process Improvement:

Lead or support continuous improvement initiatives leveraging Lean techniques, root cause analysis, workflow optimization, and automation assessment.
Recommend and implement changes to increase operational efficiencies and enhance service delivery.
Work with partners to define success metrics and monitor the impact of adopted improvements.

General:

Salary range for this position is $65,000.00 - $85,000.00, annually. The offered salary is evaluated using internal equity, job knowledge, skills, experience, and other key factors.

Your “Landing” will be smooth if you meet th e following requirements:

5+ years’ experience as a business analyst for technology projects
5+ years’ experience as a project manager, leading and managing technology projects
Bachelor's Degree in Business, Computer Science, Information Systems, or equivalent experience.
Ability to plan complex project frameworks and manage multiple priorities efficiently.
Expert at bridging the gap between business and technical teams through effective communication, respectful collaboration, and organizational change management.
Project Management Professional (PMP®) certification from the Project Management Institute, preferred.
Business Analysis Professional Certification (CBAP® or PMI-PBA®), preferred.
Certified Scrum Master or other Agile certifications, preferred.
Able to pass a pre-employment drug test, which includes testing for marijuana (medical marijuana cards are not acceptable)

The Columbus Regional Airport Authority is an equal opportunity employer and does not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, age, national origin, veteran status, disability, and all other groups or classes protected by applicable federal, state or local laws. The Authority does not tolerate violence or drug use in the workplace.

Work Location: In person

Quick Apply

Refine Your Search

customer experience analyst jobs in columbus, oh

IT Project Analyst

Instructional Technology Analyst – XR and Emerging Technologies

Instructional Technology Analyst – Simulation Technology

Business Systems Analyst II

Market Analyst, Refined Products

Customer Account, Billing Analyst

IT Business Systems Analyst (Master Data Management)

Billing Analyst

Implementation Analyst I

Business Systems Analyst (Vacancies)

Business Analyst

Business Systems Analyst (Vacancy)

Business Data Analyst II

IT Business Analyst

IT Analyst (Contract-to-Hire)

IS Customer Service Analyst II - RIS

Marketing Operations Analyst

Business Analyst

Supply Chain Analyst

Warehouse Mgmt. Systems (WMS) Analyst I

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