Top 109 Director of retail operations Jobs in Columbus, Oh

Associate Director Shared Services
Equitas Health, Inc. —Columbus, OH
- $98,500 - $118,200 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Dental insurance
- Paid time off
Quick Apply
14d
Assistant Store Director - Fresh
Fresh Thyme Market —Westerville, OH
- $55,750 - $88,250 a year
- 8 hour shift
- Microsoft Word
- Microsoft Outlook
- 5 years
- Store discount
- Paid parental leave
4d
Customer Experience Specialist - Emergency Departments
OhioHealth —Columbus, OH
- Full-time
- Microsoft Word
- Nursing
- Microsoft Excel
Site Director Fulfillment Center
Walgreens —Canal Winchester, OH
- $122,400 - $208,200 a year
- High school diploma or GED
- Bachelor's degree
- Travel
Director, Outbound Transportation
Abercrombie & Fitch Co. —New Albany, OH
- Full-time
- 5 years
- Continuous improvement
- Product management
Director of Education
Sylvan Learning - Columbus, OH —Columbus, OH
- Weekends as needed
- Writing skills
- Teaching Certification
- Mid-level
Quick Apply
Director of Operations - ScottsMiracle-Gro Field
Levy Sector —Columbus, OH
- $110,000 - $120,000 a year
- Full-time
- Background check
- Computer literacy
- Mentoring
- Commuter assistance
- Paid parental leave
Quick Apply
Divisional Director of Catering
AVI Foodsystems —Columbus, OH
- $80,000 - $90,000 a year
- 7 years
- Travel
- Senior level
- Fuel card
Quick Apply
1d
VP of Linehaul & Fleet Operations
OnTrac —Columbus, OH
- $200,000 - $300,000 a year
- Remote
- 11+ years
- Analysis skills
- Travel
- Paid parental leave
- Paid holidays
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Director, Business Development
Designer Brands Inc. —Columbus, OH
- Finance
- 8 years
- Bachelor's degree
Director, Store Communication
MCO —Columbus, OH
- Bachelor's degree
- Mentoring
- Organizational skills
Quick Apply
Director Data & Insights
Express —Columbus, OH
- Email
- Computer science
- Computer Science
- Bachelor's degree
District Manager -W2098
OSL Retail Services Inc —Columbus, OH
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
14d
Utilities ERCS Principal Director
Accenture —Columbus, OH
- $150,900 - $434,000 a year
- Full-time
- Oracle
- 11+ years
- Bachelor's degree
- Paid holidays
- Disability insurance
Director, AI Solutions Delivery
KnitWell Group —Pataskala, OH
- Full-time
- Azure
- Computer Science
- Master's degree
- Store discount
- Paid holidays
Quick Apply
Health Information Management Specialist
Equitas Health, Inc. —Columbus, OH
- Weekends as needed
- Hybrid work
- HIPAA
- Research
- Mid-level
Quick Apply
Project Manager, Store Operations - Communication
MCO —Columbus, OH
- Microsoft Excel
- 5 years
- Continuous improvement
Quick Apply
Director, Logistics Planning
Victoria's Secret —Columbus, OH
- $152,300 - $216,090 a year
- Full-time
- Analysis skills
- Fair chance
- Senior level
6d
SENIOR DIRECTOR, STORE DESIGN & DEVELOPMENT
Micro Center —Hilliard, OH
- Merchandising
- 11+ years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
9d
Distribution Manager
Tarrytown Expocare LLC —Carroll, OH
- No weekends
- Microsoft Excel
- Microsoft Outlook
- English
- Paid holidays
- Health insurance
Quick Apply
7d

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Associate Director Shared Services

Equitas Health, Inc. -
Columbus, OH

Quick Apply

Job Details

$98,500 - $118,200 a year
14 days ago

Benefits

Dental insurance
Paid time off
Vision insurance
Loan forgiveness

Qualifications

Driver's License
Cultural competency

Full Job Description

ORGANIZATION INFORMATION:

Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of the nation’s largest HIV/AIDS, lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ+) healthcare organizations. With 22 offices in 12 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West Virginia each year through its diverse healthcare and social service delivery system focused around: primary and specialized medical care, retail pharmacy, dental, behavioral health, HIV/STI prevention, advocacy, and community health initiatives.

SALARY: $98,500-$118,200

BENEFITS:

PTO
Vision
Dental
Health
401k
Sick time

Public Service Loan Forgiveness (PSLF)

POSITION SUMMARY:
The Associate Director of Shared Services provides organization-wide operational oversight for centralized healthcare support functions, including Call Center Operations, Referrals, Prior Authorizations, Pre-Registration, and other ancillary shared services. This role is responsible for developing and executing strategies that improve patient access, optimize workflows, enhance operational efficiency, and support exceptional patient experiences across Equitas Health.

The Associate Director serves as a leader for access-related operations, including template management, access analytics, regulatory compliance, quality improvement initiatives, and process standardization. This position collaborates closely with clinical, operational, and shared services director to align provider capacity with patient demand, improve patient throughput, reduce delays in care, and ensure effective service delivery across health centers and ancillary departments.

The Associate Director is accountable for achieving key performance metrics, supporting organizational growth initiatives, maintaining compliance with applicable regulatory requirements, and leading teams in the delivery of high-quality, patient-centered services.

ESSENTIAL JOB FUNCTIONS:

Providing leadership, supervision, coaching, and performance management for Shared Services staff and leaders.
Building collaborative relationships with internal and external stakeholders.
Utilizing computer applications and automated systems, including Epic (EMR), Microsoft Office applications, reporting platforms, and analytics tools.
Traveling between organizational locations as needed and maintaining reliable transportation.
Driving process improvement initiatives and organizational standardization efforts.
Monitoring operational, quality, access, and compliance metrics and implementing corrective actions as needed.
Supporting organizational growth, provider onboarding, and service expansion initiatives.
Analyzing operational data and translating findings into actionable recommendations for leadership.

MAJOR AREAS OF RESPONSIBILITIES:

Provide leadership, coaching, and performance oversight across all access functions
Lead the development and execution of system-wide access strategies
Align call center, referral, authorization, and pre-registration functions under a unified access model
Identify opportunities to improve patient throughput, reduce delays, and enhance patient experience
Partner with clinical leadership to align provider capacity with patient demand
Ensure templates are optimized for access, utilization, and operational efficiency
Oversee all access-related datasets and reporting
Define and monitor key metrics such as: Days to third next available appointment, Template utilization and fill rates, Access lag and capacity gaps
Translate data into actionable insights for leadership and operational teams
Drive standardization across all access-related workflows
Partner with IT and shared services teams to improve systems and reporting tools
Implement best practices across scheduling, intake, and access management
Serve as the bridge between operations, clinical leadership, and workgroups/subcommittees
Support growth initiatives, provider onboarding, and service expansion
Act as the senior escalation point for access-related challenges
Identify opportunities to improve patient throughput, reduce wait times and delays, and enhance the overall patient experience.
Other duties as assigned

EDUCATION/LICENSURE:

Bachelor’s degree or equivalent experience required
5-8 + years in patient access, scheduling or healthcare operations
Experience managing provider templates and access analytics
Demonstrated leadership in process improvement and operational strategy

Knowledge, Skills, Abilities and other Qualifications:

Strategic thinking and execution
Advanced analytics and data interpretation
Healthcare access optimization expertise
Stakeholder influence and leadership
Process design and governance
Experience with EPIC or other Electronic Health Record
Proficiency with Microsoft Office (Access, Excel, Word and Outlook).
Must have sensitivity to, interest in and competence in cultural differences, HIV/AIDS, minority health, sexual practices, and a demonstrated competence and interest in working with persons of the transgender community or non-gender conforming community.
Regular and predictable attendance is required.
Must have reliable transportation and valid driver’s license.

OTHER INFORMATION:

Background and reference checks will be conducted. In accordance with Equitas Health’s Drug-Free Workplace Policy, pre-employment drug testing will be administered. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. EOE/AA

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

director of retail operations jobs in columbus, oh

Associate Director Shared Services

Assistant Store Director - Fresh

Customer Experience Specialist - Emergency Departments

Site Director Fulfillment Center

Director, Outbound Transportation

Director of Education

Director of Operations - ScottsMiracle-Gro Field

Divisional Director of Catering

VP of Linehaul & Fleet Operations

Director, Business Development

Director, Store Communication

Director Data & Insights

District Manager -W2098

Utilities ERCS Principal Director

Director, AI Solutions Delivery

Health Information Management Specialist

Project Manager, Store Operations - Communication

Director, Logistics Planning

SENIOR DIRECTOR, STORE DESIGN & DEVELOPMENT

Distribution Manager

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