Technical Support Specialist
Proteam Solutions —Columbus, OH
- Mid-level
- Windows
- 3 years
Quick Apply
Document Control Specialist II
HNTB Corporation —Columbus, OH
- $66,406.79 - $124,512.74 a year
- Full-time
- Mid-level
- Office
- 3 years
Quality Control and Assurance Specialist - Radiology
The Ohio State University —Columbus, OH
- Full-time
- Remote
- Background check
- Pass drug screening
- Research
4d
Inventory Control Specialist
Columbus Equipment Company —Columbus, OH
- Word processing
- Computer literacy
- Mid-level
- Paid training
- Paid holidays
Quick Apply
Quality Control Specialist
Oxford Automotive —Westerville, OH
- Call employer
- Cleaning
- Entry level
Quick Apply
7d
Control Accounting Specialist I
Ultimus Fund Solutions —Columbus, OH
- $50,000 - $70,000 a year
- Full-time
- Remote
- Research
- Finance
- Analysis skills
Quick Apply
7d
Inventory Control Specialist
Crane Worldwide Logistics LLC —Groveport, OH
- 5 years
- Word processing
- High school diploma or GED
- Wellness program
- Health insurance
Technical Business Development & Service Specialist
Silversmith, Inc. —Ohio
- $70,000 - $85,000 a year
- Full-time
- Background check
- Clean driving record
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
6d
Product Specialist
Health Care Logistics —Grove City, OH
- Full-time
- Mid-level
- Office
- Quality control
Quick Apply
7d
Professional Land Surveyor - OH
Blew & Associates, P.A. —Columbus, OH
- $90,000 - $150,000 a year
- Full-time
- Remote
- Research
- Mid-level
- Communication skills
- Paid parental leave
- Paid holidays
Quick Apply
Commissioning Specialist
Plug Power Inc. —Columbus, OH
- $27.00 - $38.90 an hour
- Full-time
- Customer service
- Engineering
- 3 years
- Paid holidays
- Dental insurance
Quick Apply
Inventory Control Specialist 2 (2 positions)
State of Ohio - Public Safety —Columbus, OH
- $23.65 an hour
- Multiple hires
- Background check
- Pass drug screening
- Mid-level
- Free parking
- Paid holidays
5d
Technical Support Specialist
Security 101 Holdings —Dublin, OH
- $30 - $40 an hour
- Full-time
- Customer service
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
D365FO ERP Support Specialist
Gfs Chemicals Inc —Powell, OH
- $70,000 - $80,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- SQL
- Profit sharing
- Health savings account
Quick Apply
Building Automation Service Specialist
Schneider Electric —Columbus, OH
- Online Application
- English
- Mid-level
- In-person
- Dental insurance
- Military leave
Inventory Control Specialist
EDISON WELDING INSTITUTE INC —Columbus, OH
- Full-time
- Computer literacy
- ERP systems
- Forklift
Quick Apply
Building Automation Systems Specialist
Siemens —Columbus, OH
- $49,195 - $84,334 a year
- Extended hours
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
Inventory Control Specialist
UNION SUPPLY GROUP INC —Groveport, OH
- $22 an hour
- Full-time
- High school
- ERP systems
- English
Quick Apply
Systems & Network Admin Specialist – Physical Security
OnTrac —Columbus, OH
- $84,000 - $126,000 a year
- Remote
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid parental leave
- Paid holidays
Quick Apply
6d
Billing Specialist
Integrated Services for Behavioral Health —Columbus, OH
- $23.85 - $28.02 an hour
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Disability insurance
- Health insurance
Quick Apply

I want to receive the latest job alert for drafting & configuration control specialist in columbus, oh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

drafting & configuration control specialist jobs near columbus, oh

Technical Support Specialist

Proteam Solutions
Columbus, OH

Quick Apply

Job Details

Qualifications

Computer operation
Customer relationship building
Phone communication
Client rapport building
Equipment troubleshooting
Windows
Desktop applications
Customer support
Productivity software
Technical Proficiency

Full Job Description

Store Technology Support Specialist (Help Desk)

Remote Columbus, OH

We are seeking a customer-focused and technically savvy Store Technology Support Specialist to provide frontline support for retail store technology systems and operations. This is a highly phone-intensive role requiring exceptional communication, problem-solving, and customer service skills. The ideal candidate thrives in a fast-paced support environment, enjoys helping others, and can confidently troubleshoot technical and operational issues while maintaining a positive customer experience.

This position serves as the first point of contact for store associates requiring assistance with hardware, software, point-of-sale (POS), networking, and procedural issues. Success in this role requires strong troubleshooting abilities, attention to detail, accurate documentation, and the ability to remain composed during both routine and urgent situations.

Key Responsibilities

Customer Support & Issue Resolution

Serve as the primary support contact for retail store associates experiencing technology-related issues.
Provide high-quality customer service while managing a high volume of inbound phone calls.
Utilize effective probing and diagnostic questioning techniques to identify root causes and determine appropriate solutions.
Guide store personnel through first-level troubleshooting procedures for hardware, software, network, and operational issues.
Resolve incidents whenever possible or escalate complex issues to Tier 2 technical support teams.

Troubleshooting & Technical Support

Diagnose and troubleshoot POS systems, store hardware, software applications, telecommunications equipment, and network connectivity issues.
Support Apple iOS devices, handheld equipment, tablets, mobile devices, and related applications.
Investigate system alerts, outages, updates, and service interruptions to provide timely resolutions.
Take appropriate action during emergency and business-critical situations to minimize operational disruptions.

Documentation & Process Management

Accurately document incidents, troubleshooting activities, resolutions, and escalations within support systems.
Maintain detailed records that support issue tracking, reporting, and future problem resolution.
Identify recurring issues and communicate trends to technical analysts and leadership teams.
Follow established support procedures while ensuring compliance with service standards.

Corporate & Cross-Functional Support

Provide technical support assistance to corporate associates through email and other communication channels.
Continuously expand knowledge of store technology systems, hardware, software applications, and operational processes.
Collaborate with Store Technology Services teams to improve support processes and customer experience.

Qualifications

Required

Minimum of 3 years of experience in a Help Desk, Technical Support, Service Desk, or Customer Support environment.
Exceptional verbal and written communication skills.
Strong customer service and interpersonal skills with the ability to build rapport quickly over the phone.
Experience troubleshooting hardware, software, networking, or POS-related issues.
Basic understanding of computer hardware, networking concepts, and system configurations.
Strong analytical and problem-solving skills.
Ability to multitask and manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office applications and Windows operating systems.
High School Diploma, Trade School Certification, Associate Degree, or equivalent related experience.

Preferred

Experience supporting retail technology environments.
Knowledge of Apple iOS devices and mobile technologies.
Experience supporting Point-of-Sale (POS) hardware and software.
Understanding of telecommunications equipment, wiring, and related services.
Experience using remote access and remote troubleshooting tools.

Required Candidate Screening Criteria

All candidates must include a typing test score of 50 WPM or higher on their resume.

#PSI2
#LI-JU1

Work Location: In person

Quick Apply

Refine Your Search

drafting & configuration control specialist jobs in columbus, oh

Technical Support Specialist

Document Control Specialist II

Quality Control and Assurance Specialist - Radiology

Inventory Control Specialist

Quality Control Specialist

Control Accounting Specialist I

Inventory Control Specialist

Technical Business Development & Service Specialist

Product Specialist

Professional Land Surveyor - OH

Commissioning Specialist

Inventory Control Specialist 2 (2 positions)

Technical Support Specialist

D365FO ERP Support Specialist

Building Automation Service Specialist

Inventory Control Specialist

Building Automation Systems Specialist

Inventory Control Specialist

Systems & Network Admin Specialist – Physical Security

Billing Specialist

I want to receive the latest job alert for drafting & configuration control specialist in columbus, oh

Related Searches

Explore jobs in more locations

Store Technology Support Specialist (Help Desk)

Key Responsibilities

Customer Support & Issue Resolution

Troubleshooting & Technical Support

Documentation & Process Management

Corporate & Cross-Functional Support

Qualifications

Required

Preferred

Required Candidate Screening Criteria

Job Seeker Tools

Employer Tools

Browse

Stay Connected