Top 64 Front desk guest service agent Jobs in Columbus, Oh

Guest Service Agent
Lexington Hotel Group —Columbus, OH
- From $17 an hour
- Full-time
- Hotel
- In-person
- Communication skills
- Health savings account
- Health insurance
Quick Apply
14h
Front Desk Agent
HomeTowne Studios & Suites by Red Roof —Columbus, OH
- $15.00 - $15.50 an hour
- Full-time
- Basic math
- English
- Hotel
- Health insurance
- Dental insurance
Front Desk Agent
Paramount Philly Agency —Columbus, OH
- $3,816.36 - $4,596.05 a month
- Full-time
- Office
- Organizational skills
- In-person
Quick Apply
6d
Fairfield Inn By Marriott Hotel Front Desk Agent Part Time
Fairfield Inn & Suites Hilliard West Columbus —Columbus, OH
- $15 - $16 an hour
- Part-time
- Hotel
- Entry level
- Paid time off
- Employee discount
Quick Apply
Front Desk Agent
Embassy Suites by Hilton Columbus Airport —Columbus, OH
- $14.50 - $15.50 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Employee discount
- Flexible schedule
Quick Apply
11h
Front Desk Agent
Hyatt Columbus/Polaris —Columbus, OH
- $16 - $17 an hour
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
11d
Front Desk Representative (2nd/3rd Shift)
Fairfield Inn & Suites Columbus OSU —Columbus, OH
- From $15 an hour
- Part-time
- Hotel
- High school diploma or GED
- US work authorization
- 401(k)
- Paid time off
Quick Apply
Front Desk Agent
Home2 Suites by Hilton Columbus Downtown —Columbus, OH
- $16 a year
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
Hotel Front Desk Agent Full and Part-Time
Courtyard Marriott Columbus OSU —Columbus, OH
- Part-time
- Background check
- Hotel
- High school diploma or GED
Quick Apply
12d
Guest Service Representative
Sonesta —Columbus, OH
- Weekends as needed
- Sales
- Basic math
- Hotel
- Paid parental leave
- Health savings account
7d
Front Desk Agent
Hampton Inn Columbus/Easton —Columbus, OH
- $16 an hour
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Front Desk Agent
Courtyard - Columbus Airport —Columbus, OH
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
3-11PM Hotel Front Desk Agent
Embassy Suites Columbus, OH —Columbus, OH
- Weekends as needed
- Hotel
- High school diploma or GED
- 1 year
- Food provided
Quick Apply
8d
Front Desk Agent
Columbus Polaris Residence Inn by Marriott —Columbus, OH
- $15 an hour
- Full-time
- Sales
- Hotel
- High school diploma or GED
- Profit sharing
- Health insurance
Quick Apply
Front Desk Agent
Holiday Inn Express and Suites —Columbus, OH
- $14 - $16 an hour
- 8 hour shift
- English
- Hotel
- In-person
- Paid time off
- Employee discount
Quick Apply
Front Desk Agent
DoubleTree Dublin —Dublin, OH
- $16 - $18 an hour
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
Guest Service Agent
SpringHill Suites Columbus Airport Gahanna —Columbus, OH
- $14 - $15 an hour
- Part-time
- Customer service
- Ability to walk for extended periods
- Hotel
- Employee discount
Quick Apply
3d
Front Desk Agent
Image Hotel Management —Grove City, OH
- 8 hour shift
- Computer literacy
- Hotel
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent - AM/PM Shift (Full time/Part time)
Crowne Plaza Columbus North - Worthington —Columbus, OH
- $15 - $17 an hour
- Part-time
- Hotel
- In-person
- Communication skills
- Employee assistance program
- Employee discount
Quick Apply
Guest Service Representative (Front Desk Agent) - WoodSpring Suites
J&P Hospitality Management, LLC —Urbancrest, OH
- $16 - $18 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply

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front desk guest service agent jobs near columbus, oh

Guest Service Agent

Lexington Hotel Group
Columbus, OH

Quick Apply

Job Details

Full-time
From $17 an hour
14 hours ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Employee discount
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Customer communication
In-person customer service
Mail distribution
Mail management
Mail processing
Hotel and accommodations guest complaints handling
Venue guest services
Client interaction via phone calls

Full Job Description

Job Summary:

Provides excellent customer service to the guests during their hotel stay. Responds to guest requests as well as proactively predicts guests' needs. Provides information and services to the guest at the front desk of the hotel.

Duties and Responsibilities

Including but not limited to:

Answers incoming telephone calls professionally, following the hotel and/or brand expectations regarding phone etiquette.
Provides excellent customer service, responding to guest questions or concerns in a timely and courteous manner.
Makes reservations or modifies reservations as needed.
Follows hotel and/or brand standards related to guest interactions and reward programs.
Coordinates check-in and check-out procedures with multiple guests in line in a courteous and efficient way, providing a positive experience for each guest.
Maintains guest privacy and safety by not sharing information about guests, to callers, walk-ins, or other guests.
Documents information regarding guest or room information in the front desk notebook for future shifts. Protects this information as confidential from guests and employees without a "need to know".
Assists sales team with pre-registration and blocking of rooms for groups.
Adheres to proper credit, check cashing, and cash-handling policies and procedures.
Tracks room status to ensure guests are assigned to vacant ready rooms.
Shares correct information regarding rooms, amenities, and hotel rules.
Uses suggesting selling techniques to sell rooms and to promote other services of the hotel.
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, and special requests.
Processes mail, packages, and message handling with care so accurate information is provided to guests or management promptly.
Attends department meetings.
Communicates with Housekeeping and Maintenance regarding guest concerns or room preparation for rental.
Follow all safety and emergency procedures. Is aware of accident prevention policies.
Completes duties and confirms on shift checklist as assigned.
Various other duties as assigned by Supervisor.

Requirements

Hotel Guest Services Experience Preferred
Customer Service Experience Required
Ability to reason and make appropriate decisions in response to guest concerns

Core Competencies

Guest Satisfaction
Strong Communicator/Listener
Problem Solver
Friendliness/Helpfulness
Coachability

Work Environment

Prolonged periods of standing at the hotel guest services desk
Frequent walking
Frequent squatting, kneeling, bending down, forward and trunk rotation while standing
Frequent stair climbing may be necessary, reaching both above and below shoulders as well as pushing and pulling
Vision - must have the ability to adjust focus as well as use of close, peripheral and depth/distance vision
Frequent lifting, carrying, pushing, and pulling up to 15 lbs.

It is the policy of Lexington Hotel Group not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

This is not an employment contract.

Pay: From $17.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

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front desk guest service agent jobs in columbus, oh

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