Top 82 Full time help desk Jobs in Columbus, Oh

Product Specialist
Health Care Logistics —Grove City, OH
- Full-time
- Mid-level
- Office
- Quality control
Quick Apply
8d
Senior Help Desk Technician
Columbus Ohio —New Albany, OH
- $45,000 - $47,500 a year
- Part-time
- Background check
- Mid-level
- Microsoft Office
- Referral program
Quick Apply
Desktop Support
Proteam Solutions Inc. —Columbus, OH
- $19 - $21 an hour
- Weekends as needed
- Classroom
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
2d
Technical Help Desk Administration with construction, industrial, or manufacturing industry
Central Point Partners —Columbus, OH
- From $60,000 a year
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
6d
Technical Support / Help Desk - WMS – Ground Floor, Career Opportunity – Direct Hire
RemX —Columbus, OH
- $100,000 - $125,000 a year
- Full-time
- Mid-level
- 3 years
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
12d
Technical Product Support - EdTech
Securly —Columbus, OH
- $24.00 - $26.44 an hour
- Overtime
- Remote
- School experience
- Computer Science
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
7d
IT Service Support Analyst
The Ohio State University —Columbus, OH
- $26.78 - $34.95 an hour
- Weekends as needed
- Background check
- Classroom
- Computer science
2d
Support Center Specialist
White Castle —Columbus, OH
- From $22.58 an hour
- Extended hours
- Hybrid work
- High school diploma or GED
- Communication skills
- Entry level
- Free parking
- Profit sharing
11d
Help Desk Support Specialist
Franklin International —Columbus, OH
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
Technology Support Technician
Upper Arlington City Public Schools —Columbus, OH
- $24.78 - $27.59 an hour
- Weekends as needed
- School experience
- Classroom
- Writing skills
6d
Desktop Support Technician II
iT1 —Columbus, OH
- Full-time
- Mid-level
- Office
- 2 years
- Health insurance
- Dental insurance
Quick Apply
8d
Service Desk Analyst
S R INTERNATIONAL INC —Columbus, OH
- $26 an hour
- Full-time
- Background check
- Customer service
- English
Quick Apply
1d
IT Support Specialist (Infrastructure Specialist 2)
State of Ohio - Medicaid —Columbus, OH
- $38.01 - $55.80 an hour
- Overtime
- Computer Science
- Mid-level
- Driver's License
- Paid holidays
- Health insurance
5d
Geek Squad Agent (Retail Store)
Best Buy —Columbus, OH
- $15.00 - $19.22 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
Classified Technology Specialist I - Olentangy Administrative Office
Olentangy Local School District —Lewis Center, OH
- $24.64 an hour
- Online Application
- High school diploma or GED
- Driver's License
- Entry level
12d
Data Center Technician, Data Center Operations
Amazon Data Services, Inc. —Hilliard, OH
- $30 - $54 an hour
- 8 hour shift
- Computer Science
- Up to 50% travel
- Military
- AD&D insurance
- Health insurance
IT Service Desk Specialist (Third Shift)
A&F Management Co. —New Albany, OH
- Overnight shift
- Microsoft Outlook
- Computer literacy
- Bachelor of Science
- Store discount
- Paid parental leave
IT Service Support Technician 2
The Ohio State University Wexner Medical Center —Columbus, OH
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Paid parental leave
- Disability insurance
14d
Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
- $40,000 - $50,000 a year
- Weekends as needed
- Computer literacy
- Mid-level
- In-person
- Opportunities for advancement
Quick Apply
IT Support Specialist I
Gifthealth Inc —Columbus, OH
- $54,000 - $64,000 a year
- Full-time
- Google Workspace
- HIPAA
- High school diploma or GED
Quick Apply

I want to receive the latest job alert for full time help desk in columbus, oh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

full time help desk jobs near columbus, oh

Helpdesk Specialist jobs in Columbus, OH

IT Support Specialist jobs in Columbus, OH

Support Specialist jobs in Columbus, OH

Office Administrator jobs in Lewis Center, OH

Service Desk Analyst jobs in Columbus, OH

Technical Support Specialist jobs in Columbus, OH

Helpdesk Specialist jobs in Cincinnati, OH

Data Center Technician jobs in Hilliard, OH

IT Support jobs in New Albany, OH

Technical Support jobs in Columbus, OH

Desktop Support Technician jobs in Columbus, OH

IT Support jobs in Columbus, OH

Document Specialist jobs in Cleveland, OH

Helpdesk Specialist jobs in Grant, MN

Customer Support Specialist jobs in Houston, TX

Housing Specialist jobs in Colorado

Helpdesk Specialist jobs in Turtle Creek, PA

Helpdesk Specialist jobs in Orange County, CA

Child Development Specialist jobs in New Jersey

It Support Specialist jobs in Huntsville, AL

Product Specialist

Health Care Logistics -
Grove City, OH

Quick Apply

Job Details

Full-time
8 days ago

Qualifications

Customer communication
Requirements design
Managing clients in a customer support role
Customer support ticket management
System requirements definition
Analysis (software development lifecycle)
Ticketing system technical support

Full Job Description

The Product Specialist is a key contributor within Health Care Logistics' technology product team, supporting an assigned product within the technology portfolio. Working under the guidance of the Senior Product Specialist, this role serves as the front line of customer support and product operations — owning the support pipeline, executing QA test plans, handling standard system configurations, and documenting customer feedback. This is a learning-and-doing role — the Product Specialist builds deep product knowledge through hands-on customer engagement and develops the skills needed to grow into a Senior Product Specialist or Product Owner over time. Success is measured by quality of customer support, responsiveness, reliability in follow-through, and growing product expertise.

2+ years of experience in a customer-facing product support, implementation, technical account management, or help desk role — or equivalent experience in a structured internship or associate-level position.
Familiarity with gathering customer requirements and documenting them in structured formats such as configuration plans, issue tickets, or workflow descriptions.
Hands-on experience performing functional testing or QA on software, or a demonstrated aptitude for learning structured testing processes.
Experience managing customer issues using a ticketing or issue tracking system, with the ability to categorize, prioritize, and follow through to resolution.
Working proficiency with productivity and collaboration tools — for example, an issue tracker (such as Jira), a knowledge base or wiki (such as Confluence), and a modern office suite.

Preferred

Experience supporting connected hardware products (sensors, scanners, RFID, IoT devices) in a customer-facing role
Familiarity with healthcare, pharmacy, or regulated supply chain environments.
Background in technical writing, customer enablement, or developer-adjacent product roles.
Interest in growing toward product strategy, Agile product ownership, or team leadership over time.

Core Competencies

Competency

Description

Technical Aptitude

The ability to quickly learn, understand, and apply new technologies, tools, and technical concepts relevant to the role.

Attention to Detail

The practice of consistently producing accurate, thorough, and high-quality work by catching errors and ensuring completeness.

Cross-Functional Collaboration

The ability to work effectively with people from different departments, disciplines, or functional areas toward shared goals.

Accountability

The practice of taking full ownership of one's responsibilities, commitments, and outcomes — including mistakes — without deflecting blame.

Continuous Learning

A sustained commitment to acquiring new knowledge, skills, and perspectives — both formally and through self-directed effort.

Documentation

The ability to create clear, organized, and maintainable written records of processes, decisions, configurations, and procedures.

Competencies are drawn from the Core Competency Library.

In addition to the competencies listed above, this role requires foundational proficiency in verbal and written communication, time management, and customer service.

Working Conditions & Physical Requirement

Primarily office-based with hybrid flexibility; occasional travel to customer sites or HCL satellite locations as needed for implementations and product reviews.
May require flexibility outside standard business hours to support customer go-lives, release windows, and urgent customer issues.
Extended periods of sitting and computer use.

Customer Support & Issue Management

Serve as the primary point of contact for customer support inquiries, owning issues from intake through resolution and escalating complex problems to the Senior Product Specialist.
Maintain and manage the customer issue tracker, ensuring all support requests are logged, categorized, prioritized, and resolved or escalated within established response time expectations.
Track and report on support volume, resolution times, issue categories, and customer satisfaction trends, providing visibility to the product team on where the product is succeeding and where it's falling short.

Customer Implementation & Configuration

Participate in requirements gathering sessions with new customers alongside the Senior Product Specialist, documenting workflows, constraints, and configuration decisions.
Perform standard system configuration and account setup for new customer deployments, following established playbooks and templates.
Produce and maintain customer-specific configuration documentation that supports go-live, ongoing support, and future changes.
Support the implementation team on installation activities — including hardware staging, network coordination, and on-site or remote cutover assistance — under the direction of the Senior Product Specialist.

Product Development Support

Contribute to the development of user stories and acceptance criteria by providing customer context, reproduction steps, and field observations — working with the Senior Product Specialist to refine and finalize.
Execute quality assurance test plans on bug fixes and new features prior to release, following regression procedures defined by the Senior Product Specialist and flagging issues for review.
Triage and document suspected product defects from both QA testing and customer-reported issues, providing the development team with clear reproduction steps and contextual information to support efficient resolution.

Customer Enablement & Documentation

Author and maintain end-user documentation, quick reference guides, and operational SOPs that reduce dependence on direct support.
Use insights from support interactions to identify gaps in customer training or documentation, recommending updates that address common user confusion or workflow errors.

Quick Apply

Refine Your Search

full time help desk jobs in columbus, oh

Product Specialist

Senior Help Desk Technician

Desktop Support

Technical Help Desk Administration with construction, industrial, or manufacturing industry

Technical Support / Help Desk - WMS – Ground Floor, Career Opportunity – Direct Hire

Technical Product Support - EdTech

IT Service Support Analyst

Support Center Specialist

Help Desk Support Specialist

Technology Support Technician

Desktop Support Technician II

Service Desk Analyst

IT Support Specialist (Infrastructure Specialist 2)

Geek Squad Agent (Retail Store)

Classified Technology Specialist I - Olentangy Administrative Office

Data Center Technician, Data Center Operations

IT Service Desk Specialist (Third Shift)

IT Service Support Technician 2

Tier 1 Technical Support Specialist

IT Support Specialist I

I want to receive the latest job alert for full time help desk in columbus, oh

Related Searches

Explore jobs in more locations

Preferred

Working Conditions & Physical Requirement

Customer Support & Issue Management

Customer Implementation & Configuration

Product Development Support

Customer Enablement & Documentation

Job Seeker Tools

Employer Tools

Browse

Stay Connected