Top 55 It supervisor Jobs in Columbus, Oh

Supervisor, IT Service Center
Cardinal Health —Dublin, OH
- $67,500 - $111,710 a year
- On call
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Health savings account
PC Support Supervisor
State of Ohio - Public Safety —Columbus, OH
- $44.38 an hour
- Overtime
- Background check
- Microsoft Access
- Computer Science
- Free parking
- Paid holidays
3d
IT Team Lead II
DHL —Westerville, OH
- Full-time
- Mid-level
- Continuous improvement
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
8d
IT Manager, Ops Tech Solutions (OTS)
Amazon.com Services LLC —West Jefferson, OH
- $116,800 - $160,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Travel
- Paid parental leave
- AD&D insurance
Manager 1, IT Service Support
The Ohio State University Wexner Medical Center —Columbus, OH
- Full-time
- Background check
- Computer Science
- Pass drug screening
- Paid parental leave
- Disability insurance
10d
Information Technology Supervisor 1
State of Ohio - Youth Services - Central Office —Columbus, OH
- $84,032 - $119,954 a year
- Full-time
- Background check
- Google Workspace
- Microsoft Access
- Paid training
- Paid holidays
9d
Associate Director - Service Management Office
The Ohio State University Wexner Medical Center —Columbus, OH
- Full-time
- Background check
- 7 years
- Computer Science
- Paid parental leave
- Disability insurance
5d
Communication Systems Manager (Vacancy)
City of Columbus —Columbus, OH
- $40.24 - $60.35 an hour
- Full-time
- System design
- Research
- Contracts
10d
Manager - IT Training
OhioHealth —Columbus, OH
- Full-time
- Hybrid work
- Nursing
- Office
- Bachelor's degree
IT Manager
VAUGHN INDUSTRIES LLC —Lewis Center, OH
- $115,000 - $150,000 a year
- Full-time
- Computer science
- Computer Science
- Office
- Paid jury duty
- Health savings account
2d
IT Service Management
Tata Consultancy Services —Westerville, OH
- $100,000 - $140,000 a year
- Training & development
- Senior level
- 10 years
- Commuter assistance
- Health insurance
8d
End User Computing (EUC) Manager
The Ohio State University Wexner Medical Center —Columbus, OH
- Full-time
- Background check
- 5 years
- Pass drug screening
- Paid parental leave
- Disability insurance
Rack Decom Manager, Rack Decommissioning Team
Amazon Data Services, Inc. —Dublin, OH
- $107,700 - $188,500 a year
- Weekends as needed
- Mid-level
- Mentoring
- Computer networking
- AD&D insurance
- Health insurance
10d
IT SharePoint Manager (Information Technology Manager 1)
State of Ohio - Medicaid —Columbus, OH
- $48.93 - $69.94 an hour
- Overtime
- Computer Science
- Public speaking
- System design
- Paid holidays
- Health insurance
IT Operations Manager
KANAWHA SCALES & SYSTEMS LLC —Columbus, OH
- $105,000 - $120,000 a year
- 5 years
- Office
- Bachelor's degree
- AD&D insurance
- Disability insurance
Quick Apply
Manager Application Support
Shentel —Columbus, OH
- $109,000 - $137,000 a year
- Online Application
- Writing skills
- Supervising experience
- Mentoring
Quick Apply
12d
IT Manager
MA Design —Columbus, OH
- Google Workspace
- Azure
- Computer Science
- Profit sharing
- Health savings account
3d
Manager of Technology
Yardmaster, Inc. —Blacklick, OH
- $75,000 - $85,000 a year
- Full-time
- Computer Science
- 5 years
- ERP systems
- Dental insurance
- 401(k)
Quick Apply
5d
IT Functional Manager-NetSuite Order Management
Orveon Global US LLC —Columbus, OH
- $98,000 - $130,500 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Opportunities for advancement
Quick Apply
9d
Manager, Information Technology - End User Support
Battelle —Columbus, OH
- Full-time
- Hybrid work
- Office
- Master's degree
- Bachelor's degree
- Wellness program
- Health insurance
4d

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Supervisor, IT Service Center

Cardinal Health -
Dublin, OH

Apply Now

Job Details

$67,500 - $111,710 a year

Benefits

Paid parental leave
Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Vision insurance

Qualifications

Customer communication

Full Job Description

What IT Service Center Supervisor contributes to Cardinal Health

IT Service Center is responsible for resolving customer/client technical problems and responding to questions in accordance with service level objectives, processes, and procedures. Serves as liaison between client and IT to resolve business issues related to technologies. This is a multi-faceted role that will oversee IT Service Center Support, Reporting, Knowledge Engineering and Project Management.

Answers questions regarding system procedures, online transactions, systems status, and downtime procedures.
Serves as a liaison between customer/client and IT to resolve business issues related to technologies.
Supervises team of Business Advisors, Knowledge Advisor and Data Analyst.
Collaborates with network services, software systems engineering and/or applications development to implement new technology, restore service and/or identify problems.
Collaborate with CHIP/call center counterparts as needed to ensure unity of effort and alignment on key processes
Develop use cases that support continued investment in automation (AI, ML, RPA) and partner with internal and external partners on same
Maintains a troubleshooting tracking log ensuring timely resolution of problems and impact to customers and clients.
Monitor frontline day-to-day activity to ensure SLAs are met.
Manages client escalations with the tier teams; acts as the department On-Call contact for systemic issues and outages.

Responsibilities:

Monitor call queue statistics (calls-in-queue, speed-to-answer, talk time, etc.) and inform leadership of any issues.
Manages WFM long term forecasting to ensure adequate IT Service Center staffing.
Provide operational metric reports and call forecasts to senior leadership.
Active participation/leadership in projects related to operational metrics, telecom, reporting, and staffing.
Develop and oversee execution of goals and strategy for all areas: Reporting, Call Center Support, Knowledge, and Project Management.
Maintain departmental attendance and active staff tracking procedures.
Create a culture of continuous improvement in all areas: Reporting, Call Center Support, Knowledge, and Project Management.
Prioritize workload and provide timely follow-up and resolution.
Maintain and secure confidential information

Qualifications:

Bachelor’s degree in Business Administration, IT/Computer Science, Communications, preferred
Minimum 2 years of supervisory experience, preferred
Strong knowledge of workforce management best practices, preferred

Strong knowledge of contact center performance management practices, metrics, and reporting, preferred
Demonstrate organizational skills, analytical skills and attention to detail, preferred
Strong project execution skills, preferred
Critical decision-making capabilities, preferred
Possess strong verbal and written communication skills, preferred
Familiarity with real-time call management software, preferably Verint/Genesys technology, preferred
Familiarity with IT Service Management software, preferably ServiceNow, preferred
Proficiency with Microsoft Excel, Tableau, and other reporting tools, preferred
Work effectively in a fast-paced, self-directed team-based environment, preferred
Innovative in respect to operational improvement processes, preferred
Display accuracy, timeliness, and professionalism in all activities.
Familiarity with project management, best practices and technical writing, preferred
Ability to think futuristically and strategize roadmaps, preferred

What is expected of you and others at this level

Coordinates and supervises the daily activities of operations or business staff
Administers and exercises policies and procedures
Ensures employees operate within guidelines
Decisions have a direct impact to work unit operations and customers
Frequently interacts with subordinates, customers, and peer groups at various management levels
Interactions normally involve information exchange and basic problem resolution

Anticipated salary range: $67,500.00 - $111,710.00

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs

Application window anticipated to close: 7/18/2026 *if interested in opportunity, please submit application as soon as possible.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Apply Now

Refine Your Search

it supervisor jobs in columbus, oh

Supervisor, IT Service Center

PC Support Supervisor

IT Team Lead II

IT Manager, Ops Tech Solutions (OTS)

Manager 1, IT Service Support

Information Technology Supervisor 1

Associate Director - Service Management Office

Communication Systems Manager (Vacancy)

Manager - IT Training

IT Manager

IT Service Management

End User Computing (EUC) Manager

Rack Decom Manager, Rack Decommissioning Team

IT SharePoint Manager (Information Technology Manager 1)

IT Operations Manager

Manager Application Support

IT Manager

Manager of Technology

IT Functional Manager-NetSuite Order Management

Manager, Information Technology - End User Support

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