Top 123 it support tech Jobs in columbus, oh

IT Service Desk Analyst | 1058008
Revel IT —Columbus, OH
- Contract
- Remote
- Microsoft Outlook
- Mid-level
- Windows
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4d
Part Time Onsite IT Support
Miles IT —Columbus, OH
- $30 an hour
- Part-time
- Spanish
- Mid-level
- Windows
- Flexible schedule
IT Deployment Technician
Medasource —Columbus, OH
- $23 - $26 an hour
- Overtime
- Mid-level
- Windows
- Travel
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8d
IT Support Consultant
Velocity IT Solutions —Westerville, OH
- $68,000 - $70,000 a year
- Extended hours
- Background check
- English
- Mid-level
- Mileage reimbursement
- Health savings account
Quick Apply
9d
IT WMS Specialist
Bleckmann Fashion and Lifestyle Logistics —Columbus, OH
- From $65,000 a year
- Full-time
- Writing skills
- English
- Mid-level
- Health insurance
- Dental insurance
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17h
IT Support
Safe and Secure Healthcare —Columbus, OH
- $20 - $25 an hour
- Full-time
- Mid-level
- Fair chance
- Communication skills
IT Helpdesk Support
American Freight Management Company —Dublin, OH
- $17 - $25 an hour
- Computer Science
- Mid-level
- Analysis skills
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Healthcare IT Specialist
OFFOR HEALTH —Columbus, OH
- $37 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
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Customer Service Representative | Technical Support
Spectrum —Columbus, OH
- $20.00 - $27.80 an hour
- Weekends as needed
- English
- Residential
- Microsoft Office
- Opportunities for advancement
13h
PC Imaging Technician
Crown Staffing —Grove City, OH
- From $19 an hour
- Full-time
- Background check
- Oracle
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
2d
Data Center Technician, Data Center Operations
Amazon Data Services, Inc. —Hilliard, OH
- $30 - $54 an hour
- 8 hour shift
- Computer Science
- Up to 50% travel
- Military
- AD&D insurance
- Health insurance
CRM Support Technician
HUB International —Columbus, OH
- $29 - $31 an hour
- Full-time
- Hybrid work
- Computer science
- Microsoft Outlook
- Computer Science
- Health savings account
- Disability insurance
IT Specialist (SYSADMIN/INFOSEC)
US Defense Logistics Agency —Whitehall, OH
- $93,400 - $121,422 a year
- Online Application
- Hybrid work
- Pass drug screening
- Mid-level
- Travel
4d
Customer Service and Tech Support - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Columbus, OH
- Contract
- Remote
- Background check
- School experience
- Microsoft Excel
- Work from home
Quick Apply
IT Support Technician
Metro Early College High School —Columbus, OH
- From $44,000 a year
- Email
- Google Workspace
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT Support Specialist I
Gifthealth Inc —Columbus, OH
- $54,000 - $64,000 a year
- Full-time
- Google Workspace
- HIPAA
- High school diploma or GED
Quick Apply
Entry-Level IT Support Associate
Expedient —Dublin, OH
- $15.38 - $18.00 an hour
- Full-time
- Hybrid work
- Windows
- Analysis skills
- Computer networking
- Paid training
- Disability insurance
Quick Apply
Desktop Support Technician
UNION SUPPLY GROUP INC —Groveport, OH
- $65,000 - $75,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
IT Support Technician
Educational Service Center of Central Ohio (ESCCO)) —Columbus, OH
- $44,000 a year
- Email
- Google Workspace
- Research
- Mid-level
Technology Specialist
Educational Service Center of Central Ohio (ESCCO)) —Columbus, OH
- Full-time
- Classroom
- Google Workspace
- Mid-level

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it support tech jobs near columbus, oh

IT Service Desk Analyst | 1058008

Revel IT -
Columbus, OH

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Job Details

Contract
4 days ago

Qualifications

Smartphone (troubleshooting support)
Enterprise software
Incident management software
iOS
Windows
Incident Escalation
Cloud service support
Productivity software support
Desktop (troubleshooting support)
macOS
Escalation handling
Ticketing system technical support
Mobile devices

Full Job Description

1-3 years of experience in IT service desk, deskside support, or similar
Knowledge of Windows, macOS, and iOS mobile operating systems

OUR GOAL:
Treat our consultants and clients the way we would like others to treat us!

Interested in joining our team? Check out the opportunity below and apply today!

Contract opening in Columbus, Ohio for an Associate IT Service Desk Analyst. The shift for this role is Tue. - Sat. 8a-4:30p. Primary duties include:

Service Delivery & Incident Management

Serve as the primary point of contact for IT support via phone, ticketing system, email, walk-up, and deskside support.
Create, categorize, prioritize, and document tickets with clear, accurate, and actionable information.
Independently diagnose and resolve incidents and service requests within established SLAs.
Determine appropriate priority, impact, and urgency for incoming requests and tickets.
Escalate incidents to Tier 2 or specialized teams when resolution is not achievable at their level, ensuring proper handoff and documentation.

Technical Support

Perform intermediate troubleshooting for laptops, desktops, mobile devices, Microsoft 365 applications, and telephony tools.
Resolve issues that extend beyond scripted solutions by applying critical analytical thinking and prior technical experience.
Provide troubleshooting for custom built in-house software solutions and follow managed knowledge articles for this support
Demonstrate sound judgement for escalation of these software issues.
Provide remote support using approved enterprise remote-assistance tools.
Support account unlocks, password resets, MFA assistance, and moderate access-related issues.
Provide guidance on Microsoft 365 applications including Teams, Outlook, OneDrive, and Office applications.
Assist users with hardware setup and troubleshooting, including peripherals, docking stations, displays, and workstation connectivity.

Operational Judgment & Tier Support

Exercise independent judgment to determine resolution path, escalation timing, and next steps for non-standard support scenarios.
Serve as an initial escalation point for reported issues, assist with troubleshooting, and provide resolution guidance as needed.
Collaborate with peers and senior analysts to ensure timely resolution of high-impact or complex issues.
Demonstrate sound judgement of when incidents need to be escalated and determine if that escalation is internal to the team or to another IT Software or Hardware team.

Continuous Improvement & Documentation

Identify recurring issues, trends, and gaps in documentation based on ticket analysis and daily support experience. Report these gaps to senior members and drive innovation in our documentation.
Contribute to knowledge articles, user instructions, and standard operating procedures to improve resolution consistency.
Provide feedback to leadership on process improvements, tooling gaps, and opportunities to increase first-contact resolution.

Service Desk Excellence

Monitor personal workload and ticket queues to ensure progress toward SLA commitments.
Participate in a rotating schedule to support 24x7x365 operations, including peak periods.
Demonstrate schedule flexibility to support coverage needs due to vacations, unplanned absences, or business-critical events.
Maintain high standards of professionalism, customer service, and communication across all support interactions.

Required Skills & Qualifications

1-3 years of experience in IT service desk, deskside support, or similar technical support environment, with regular independent troubleshooting and escalation decision-making.
Working knowledge of Windows, macOS, and iOS mobile operating systems.
Hands-on experience supporting Microsoft 365 applications.
Demonstrate ability to problem solve and show experience in supporting Web and on-prem based software solutions.
Ability to follow established procedures while exercising judgment in non-standard scenarios.
Experience working within ITSM ticketing tools (ServiceNow, JSM, etc.) and understanding SLA-driven outcomes.
Familiarity with ITIL standards and proper support techniques.
Strong customer service, communication, and problem-solving skills.
Ability to assess impact and urgency to prioritize work effectively.

Preferred

CompTIA A+, Network+, or similar technical certification.
Foundational knowledge of ITIL and ITSM best practices.
Foundational knowledge of Windows 10, MacOS, and iOS
Experience managing Identity tools
Foundational knowledge of DNS, Network Protocols, and Routing
Microsoft Certifications
Cisco Certifications
Experience supporting a 24x7 operational environment or high-volume (Global Enterprise) service desk with many remote based employees.

The candidate must be authorized to work in the U.S. without an employer-sponsored visa unless otherwise noted.

Reference: 1058008

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Revel IT, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your experience doesn't align perfectly with every qualification in the description, we encourage you to apply anyway. You might be the right candidate for this or our other open roles!

Revel IT is an Equal Opportunity Employer. Revel IT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

#gdr4900

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Refine Your Search

it support tech jobs in columbus, oh

IT Service Desk Analyst | 1058008

Part Time Onsite IT Support

IT Deployment Technician

IT Support Consultant

IT WMS Specialist

IT Support

IT Helpdesk Support

Healthcare IT Specialist

Customer Service Representative | Technical Support

PC Imaging Technician

Data Center Technician, Data Center Operations

CRM Support Technician

IT Specialist (SYSADMIN/INFOSEC)

Customer Service and Tech Support - Customer Support for Learning and Development

IT Support Technician

IT Support Specialist I

Entry-Level IT Support Associate

Desktop Support Technician

IT Support Technician

Technology Specialist

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