Top 63 Manager customer support Jobs in Columbus, Oh

Document Services Center Supervisor
Vorys, Sater, Seymour and Pease LLP. —Columbus, OH
- $70,000 - $82,000 a year
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
- Paid parental leave
- Disability insurance
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Customer Success Manager
Impact.com —Columbus, OH
- $80,000 - $95,000 a year
- Remote
- Marketing
- Mid-level
- Bachelor's degree
- Health insurance
- 401(k)
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Customer Care Manager
Vantage Point Logistics (VPL) —Westerville, OH
- Full-time
- Hybrid work
- Research
- Mid-level
- Communication skills
- Paid parental leave
- Paid holidays
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Shared Services Manager
Equitas Health, Inc. —Columbus, OH
- $74,500 - $89,400 a year
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Paid holidays
- Dental insurance
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Client Experience Lead
Peak Retirement Planning, Inc. —Columbus, OH
- $70,000 - $120,000 a year
- Full-time
- Management
- Mid-level
- Office
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Partner Success Manager - Hybrid - F/T
MindCare Solutions —Columbus, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- AD&D insurance
- Paid holidays
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12d
Customer Care Manager - State Farm Agent Team Member
Nick Cone - State Farm Agent —Pickerington, OH
- $50,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Health insurance
- Dental insurance
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Customer Success Manager
Nortek Air Solutions, LLC —Columbus, OH
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Business
- Disability insurance
- Health insurance
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Client Service Lead
Peak Retirement Planning, Inc. —Columbus, OH
- $70,000 - $120,000 a year
- Full-time
- Management
- Mid-level
- Office
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Client Success Lead
Fooda —Columbus, OH
- $55,000 - $65,000 a year
- Full-time
- Office
- Travel
- Mentoring
- Paid parental leave
- Health insurance
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5d
Medical RCM Client Account Manager
Accountable Revenue Cycle Solutions —Westerville, OH
- $35 - $40 an hour
- Full-time
- Hybrid work
- Surgery
- HIPAA
- Mid-level
- Health insurance
- Dental insurance
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9d
Personal Lines Service Team Lead
Leavitt Group —Grove City, OH
- Full-time
- No experience needed
- Mid-level
- Office
- Wellness program
- Health savings account
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Sr. Client Manager - Employee Benefits
Gallagher Benefit Services —Dublin, OH
- $65,500 - $127,500 a year
- Full-time
- High school diploma or GED
- Supervising experience
- Bachelor's degree
- Paid parental leave
- Health savings account
Customer Care Manager
Arbor Homes —Worthington, OH
- Full-time
- Microsoft Word
- Clean driving record
- Microsoft Excel
- Paid parental leave
- Health insurance
Client Service Manager
ClearCourse Wealth Advisors —Columbus, OH
- $80,000 - $110,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Salesforce
- Paid holidays
- 401(k)
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Multinational Network Manager
The Hartford —Columbus, OH
- $67,600 - $129,600 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Communication skills
Client Solutions Manager
RAB Aggregator, LLC —Westerville, OH
- $21.63 - $31.25 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Data analysis skills
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Associate Client Service Manager - Commercial Insurance
Hylant —Columbus, OH
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Midnight Account Manager (NJUS)
NetJets —Columbus, OH
- Day shift
- Mid-level
- High school diploma or GED
- Quality control
- Health savings account
- Disability insurance
4d
Supervisor, IT Service Center
Cardinal Health —Dublin, OH
- $67,500 - $111,710 a year
- On call
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Health savings account

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Document Services Center Supervisor

Vorys, Sater, Seymour and Pease LLP. -
Columbus, OH

Quick Apply

Job Details

Full-time
$70,000 - $82,000 a year

Benefits

Paid parental leave
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Parental leave
Vision insurance

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Join a team where exceptional client service is a daily standard, and mutual respect and care are paramount. We offer competitive salaries, immediate benefits, and professional growth opportunities. Our culture emphasizes collaboration and innovation to deliver smarter solutions for our clients. Apply today to become part of the Vorys team in our Columbus office!

Position Summary:

The Document Services Center (DSC) Supervisor is responsible for supervising all DSC roles in all offices and the Columbus Reception roles, including hiring, setting performance goals, holding staff accountable, documenting performance discussions, conducting and coordinating onboarding and training, and monitoring and balancing workloads using Freshservice data. The DSC Supervisor will coordinate projects and implement changes in DSC and Reception to meet the Firm’s operational objectives while maximizing resources. This position will develop the departmental plan for DSC, which includes procedures, goals, and implementation of guidelines for improved productivity, efficiency, and customer service.

Essential Functions:

Oversee the activities of the DSC and Columbus Reception to ensure the department delivers high-quality, timely work product in the most efficient manner. Utilize the Freshservice ticketing system and data to determine process improvements, staff productivity, staff training needs, etc.
Coordinate overall workflow and workload balancing for the department to meet deadlines.
Manage DSC staff in all offices. Manage Columbus Reception function and staff. Prepare and conduct performance discussions and train staff to enhance their knowledge of the department’s day-to-day operations and DSC protocols. Set performance goals and follow up with staff to assist in keeping on track. Motivate employees to achieve their goals. Approve Essential Time. Conduct interviews of prospective employees and onboard those selected. Document and manage disciplinary issues.
Assist all offices as needed with overflow work, larger projects, legal assistant vacations, and document-related issues. Ensure all workflow needs are being met firm wide.
Identify training needs of staff and engage with the appropriate resources to ensure training is delivered.
Ensure continuous improvement in the use of computer software through state-of-the-art training initiatives, such as Generative AI.
Facilitate programs and initiatives to improve productivity, efficiency and customer service.

Knowledge, Skills and Abilities:

Demonstrated leadership and people-management skills
Advanced organizational, prioritization, and time-management skills
Ability to adapt quickly to changing priorities, deadlines, and workload demands
Exceptional interpersonal and customer-service skills; strong verbal and written communication
Strong attention to detail and commitment to accuracy and quality
Team-oriented, collaborative approach with the ability to lead by example
Strong critical thinking and problem-solving skills across multiple software applications
Strong inclination for process improvement, seeking efficiencies that increase customer service and results
Advanced MS Word skills, including complex formatting, styles, and use of track changes
Intermediate MS Excel and MS PowerPoint skills
Intermediate digital transcription skills
Intermediate to advanced PDF skills, including conversion and cleanup; Bates labeling; redaction; creating and editing form fields; and revising a PDF
Working knowledge of eFiling
Working knowledge of legal support applications and databases (Viewpoint, Summation, Magnum, or similar platforms)
Knowledge of Generative AI tools
Knowledge of existing Firm systems and procedures preferred

Education and Experience:

High school diploma or equivalent required.
Associate’s or Bachelor’s Degree preferred.
Minimum of 5 years experience in similar field.
Legal office or word processing department experience required.

The expected pay scale for this position is $70,000.00-$82,000.00 and represents our good faith estimate of the starting rate of pay at the time of posting. The actual compensation offered will depend on factors such as your qualifications, relevant experience, education, work location, and market conditions.

At Vorys, we are dedicated to fostering a workplace where employees can succeed both personally and professionally. We offer competitive compensation along with a robust benefits package designed to support your health, well-being, and long-term goals. Our benefits include medical, dental, vision, FSA, life and disability coverage, paid maternity & parental leave, discretionary bonus opportunity, family building resources, identity theft protection, a 401(k) plan with discretionary employer contribution potential, and paid sick, personal and vacation time. Some benefits are provided automatically, while others may be available for voluntary enrollment. You’ll also have access to opportunities for professional growth, work-life balance, and programs that recognize and celebrate your contributions.

Equal Opportunity Employer:

Vorys does not discriminate in hiring or terms and conditions of employment because of an individual’s sex (including pregnancy, childbirth, and related medical conditions), race, age, religion, national origin, ancestry, color, sexual orientation, gender identity, gender expression, genetic information, marital status, military/veteran status, disability, or any other characteristic protected by local, state or federal law. Vorys only hires individuals authorized for employment in the United States.

Vorys is committed to providing reasonable accommodations to qualified individuals in our employment application process unless doing so would constitute an undue hardship. If you need assistance or an accommodation in our employment application process due to a disability; due to a limitation related to, affected by, or arising out of pregnancy, childbirth, or related medical conditions; or due to a sincerely held religious belief, practice, or observance, please contact Julie McDonald, CHRO. Our policy regarding requests for reasonable accommodation applies to all aspects of the hiring process.

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Refine Your Search

manager customer support jobs in columbus, oh

Document Services Center Supervisor

Customer Success Manager

Customer Care Manager

Shared Services Manager

Client Experience Lead

Partner Success Manager - Hybrid - F/T

Customer Care Manager - State Farm Agent Team Member

Customer Success Manager

Client Service Lead

Client Success Lead

Medical RCM Client Account Manager

Personal Lines Service Team Lead

Sr. Client Manager - Employee Benefits

Customer Care Manager

Client Service Manager

Multinational Network Manager

Client Solutions Manager

Associate Client Service Manager - Commercial Insurance

Midnight Account Manager (NJUS)

Supervisor, IT Service Center

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