Top 214 Scheduling and service support specialist Jobs in Columbus, Oh

Call Center Verification Specialist
Equitas Health, Inc. —Columbus, OH
- $20.43 - $24.52 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Paid holidays
- Dental insurance
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Physician Office Specialist
OhioHealth —Bexley, OH
- Full-time
- High school diploma or GED
- Cleaning
- Communication skills
Remote Energy Efficiency Customer Support Specialist
CLEAResult Consulting Inc. —Columbus, OH
- $17 an hour
- Full-time
- Remote
- Sales
- High school diploma or GED
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
4d
Front Desk Receptionist -Franklinton
Base Camp Recovery Center —Columbus, OH
- $18 an hour
- Full-time
- Ability to walk for extended periods
- HIPAA
- Clinic
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Patient Services Associate- Hospital Medicine
Ohio State University Physicians —Columbus, OH
- $16.93 - $25.39 an hour
- Full-time
- Writing skills
- High school diploma or GED
- In-person
- Wellness program
- Paid holidays
8d
Scheduling Specialist (NJUS)
NetJets —Columbus, OH
- Office
- Bachelor's degree
- Experience equivalent to degree accepted
- Health savings account
- Disability insurance
Medical Receptionist - Patient Experience Specialist
Sono Bello —Columbus, OH
- $15.00 - $18.90 an hour
- Email
- Basic math
- Microsoft Office
- Cleaning
- Paid holidays
- Health insurance
Quick Apply
Patient Services Associate- OBGYN
Ohio State University Physicians —Columbus, OH
- $16.93 - $25.39 an hour
- Full-time
- Writing skills
- High school diploma or GED
- Clinic
- Wellness program
- Paid holidays
8d
Customer Success Specialist
ADB Safegate —Columbus, OH
- Spanish
- Mid-level
- High school diploma or GED
Patient Services Associate- Ophthalmology
Ohio State University Physicians —Columbus, OH
- $16.93 - $25.39 an hour
- Full-time
- Writing skills
- High school diploma or GED
- Clinic
- Wellness program
- Paid holidays
8d
School Psychologist - 26.27 School Year
PSI Solutions —Columbus, OH
- Contract
- School experience
- Mid-level
- Master's degree
- Continuing education credits
- Health insurance
Quick Apply
School Based Speech Language Pathologist
PSI Solutions —Columbus, OH
- Contract
- School experience
- Mid-level
- Master's degree
- Continuing education credits
- Health insurance
Quick Apply
Career Advancement Instructor
Godman Guild Association —Columbus, OH
- From $55,000 a year
- Weekends as needed
- Classroom
- Computer literacy
- English
Quick Apply
9d
Adult Education Instructor
Godman Guild Association —Columbus, OH
- $44,000 - $47,000 a year
- Weekends as needed
- Classroom
- Google Workspace
- High school
Quick Apply
9d
2026-2027 Intervention Specialist
PSI Solutions —Columbus, OH
- 8 hour shift
- School experience
- Classroom
- Mid-level
- Continuing education credits
- Health insurance
Quick Apply
Psychiatrist (Part Time)
The Recovery Village —Columbus, OH
- From $200 an hour
- Part-time
- Medicine
- Psychiatry
- Addiction Medicine
Quick Apply
Building Automation Specialist
Kodiak Labor Solutions —Columbus, OH
- $30 - $40 an hour
- Full-time
- Background check
- Clean driving record
- OSHA
- Paid holidays
- Disability insurance
Quick Apply
Safety Specialist
Aqua America, Inc. —Westerville, OH
- From $70,000 a year
- Full-time
- Up to 50% travel
- Word processing
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Instructional Technology Analyst – XR and Emerging Technologies
The Ohio State University —Columbus, OH
- $58,700 - $77,200 a year
- Extended hours
- Background check
- Nursing
- Pass drug screening
Instructional Technology Analyst – Simulation Technology
The Ohio State University —Columbus, OH
- $58,700 - $77,200 a year
- Extended hours
- Background check
- Nursing
- Pass drug screening

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Call Center Verification Specialist

Equitas Health, Inc. -
Columbus, OH

Quick Apply

Job Details

$20.43 - $24.52 an hour

Benefits

Paid holidays
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Working with LGBTQ+ individuals
Medicare
Dental insurance
Employee relationship building
High school diploma or GED
Medicaid health insurance
Driver's License
Cultural competency
Medicaid

Full Job Description

ORGANIZATION INFORMATION:

Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of the nation’s largest HIV/AIDS, lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ+) healthcare organizations. With 22 offices in 12 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West Virginia each year through its diverse healthcare and social service delivery system focused around: primary and specialized medical care, retail pharmacy, dental, behavioral health, HIV/STI prevention, advocacy, and community health initiatives.

HOURLY RATE: $20.43-$ 24.52

BENEFITS:

PTO
Vision
Dental
Health
401k
Sick time
Paid Holidays

POSITION SUMMARY:
Reporting to the Shared Service Manager, the Verification Specialist is a member of the Call Center team and is responsible for completing pre-service patient registration, insurance verification, and other requests before scheduled appointments. This role works closely with scheduling staff through warm call transfers to ensure a seamless patient experience. Key responsibilities include maintaining accurate patient demographic and insurance information, verifying eligibility and benefits, and other various tasks to ensure efficient patient service. Through timely, patient-focused communication, this position supports service quality, operational efficiency, and revenue cycle performance.

ESSENTIAL JOB FUNCTIONS:
Essential job functions include, but are not limited to, managing inbound and outbound call center interactions to complete patient pre-registration before scheduled services and demonstrating an understanding of medical, dental, and behavioral health insurance, including coordination of benefits. This role is responsible for collecting and accurately entering patient demographic and insurance information. The specialist verifies insurance eligibility and benefits using available systems to confirm coverage before the patient visits. Also, conducts basic eligibility screenings by gathering required information and/or documentation for potential assistance referrals. In addition, this role requires providing excellent customer service, maintaining accurate documentation, and meeting established productivity and quality standards.

MAJOR AREAS OF RESPONSIBILITIES:

Receive warm transfers from scheduling team members within the Call Center
Manage inbound and outbound calls related to pre-registration activities
Maintain adherence to Call Center performance standards, including call handling time, availability, and quality metrics
Utilize call scripts and workflows to ensure consistency and compliance
Conduct pre-registration for scheduled patients during live calls or via outbound outreach
Accurately collect and verify patient demographic information
Update patient records in the electronic health record (EHR) system in real time

Obtain and document complete insurance information, including primary and secondary coverage
Verify eligibility and benefits using payer portals, clearinghouses, or EHR tools
Identify and document copayments, deductibles, and coverage limitations
Escalate complex or unresolved insurance issues to appropriate resources
Review assigned workqueue(s) daily to ensure timely completion

Coordinate referrals regarding financial assistance programs, payment expectations, and next steps to financial counseling, when appropriate
Deliver a high level of customer service in a fast-paced Call Center environment
Communicate clearly, professionally, and empathetically with patients
Ensure compliance with HIPAA and patient confidentiality standards
Ensure all required documentation is complete, accurate, and entered in a timely manner
Follow standardized operating procedures, workflows, and scripting
Participate in educational training/activities and attend all staff meetings
Perform other duties for Call Center Department including patient collection
Other duties as assigned

EDUCATION/LICENSURE:

High school diploma or GED is required.

Knowledge, Skills, Abilities and other Qualifications:

2-3 + years’ experience with healthcare insurance plans, eligibility and benefits (Commercial, Medicare, Medicaid) required.
Experience with EPIC or other Electronic Health Record preferred.
Understanding of HIPAA compliance
Strong customer service skills, particularly in a Call Center or high-volume phone environment
Ability to manage multiple systems while on live calls
Excellent verbal communication and active listening skills
Strong attention to detail and accuracy
Proficiency with Microsoft Office (Access, Excel, Word and Outlook).
Work well under pressure and possess the ability to be flexible.
Must be able to establish and maintain professional, productive and courteous interactions with employees that promote positive teamwork, as well as with constituents of the organization. This encompasses going beyond giving and receiving instructions and includes but is not limited to (a) performing work activities requiring interacting or speaking with others, and (b) responding appropriately to constructive feedback or suggestions for improvement from a supervisor.
Must have sensitivity to, interest in and competence in cultural differences, HIV/AIDS, minority health, sexual practices, and a demonstrated competence and interest in working with persons of the transgender community or non-gender conforming community.
Ability to maintain confidentiality.
Regular and predictable attendance is required.
Must have reliable transportation and valid driver’s license.
Ability to meet performance expectations in a metric driven environment

OTHER INFORMATION:

Background and reference checks will be conducted. In accordance with Equitas Health’s Drug-Free Workplace Policy, pre-employment drug testing will be administered. Hours may vary, including working some evenings and weekends based on workload. Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment. Completing the application does not guarantee employment. EOE/AA

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

scheduling and service support specialist jobs in columbus, oh

Call Center Verification Specialist

Physician Office Specialist

Remote Energy Efficiency Customer Support Specialist

Front Desk Receptionist -Franklinton

Patient Services Associate- Hospital Medicine

Scheduling Specialist (NJUS)

Medical Receptionist - Patient Experience Specialist

Patient Services Associate- OBGYN

Customer Success Specialist

Patient Services Associate- Ophthalmology

School Psychologist - 26.27 School Year

School Based Speech Language Pathologist

Career Advancement Instructor

Adult Education Instructor

2026-2027 Intervention Specialist

Psychiatrist (Part Time)

Building Automation Specialist

Safety Specialist

Instructional Technology Analyst – XR and Emerging Technologies

Instructional Technology Analyst – Simulation Technology

I want to receive the latest job alert for scheduling and service support specialist in columbus, oh

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