Top 70 Workplace solutions customer service analyst Jobs in Columbus, Oh

Customer Service Representative
NFI Parts —Delaware, OH
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- High school
- Paid holidays
- On-the-job training
Quick Apply
14d
Workplace Solutions - Customer Service Analyst
JPMorganChase —Columbus, OH
- Full-time
- Mid-level
- Finance
- Continuous improvement
- Health insurance
- Tuition reimbursement
Business Analyst
Cardinal Health —Dublin, OH
- $80,900 - $115,500 a year
- Hybrid work
- Research
- Mid-level
- Analysis skills
- Paid parental leave
- Health savings account
Service Desk Analyst
Star Seven Six —Columbus, OH
- On call
- Mid-level
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
Technical Business Analyst
4 Over llc —Columbus, OH
- $100,000 - $120,000 a year
- Full-time
- 5 years
- Mid-level
- Analysis skills
- AD&D insurance
- Paid holidays
Quick Apply
10d
Production Analyst
Meridian Adhesives Group (Evans Adhesives Corporation) —Columbus, OH
- $85,000 - $87,500 a year
- Monday to Friday
- ERP systems
- Mid-level
- Office
- Paid parental leave
- Health savings account
5d
Operations Systems Analyst
Crane Worldwide Logistics LLC —Lockbourne, OH
- Mid-level
- High school diploma or GED
- Analysis skills
- Wellness program
- Health insurance
Lead IT Analyst, hybrid | 1060805
Revel IT —Columbus, OH
- Contract
- Computer science
- 7 years
- Computer Science
Quick Apply
8d
Cybersecurity Analyst - Entry Level
NiSource —Columbus, OH
- $82,200 - $123,200 a year
- Full-time
- Bachelor's degree
- US work authorization
- Experience equivalent to degree accepted
- Relocation assistance
3d
Supervisor, IT Service Center
Cardinal Health —Dublin, OH
- $67,500 - $111,710 a year
- On call
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Health savings account
Claims Analyst
Arrive Logistics —Columbus, OH
- Full-time
- Remote
- Customer service
- 3 years
- Finance
- Paid parental leave
- Paid holidays
Quick Apply
Financial Analyst
Medical Mutual of Ohio —Dublin, OH
- Hybrid work
- Microsoft Access
- 5 years
- Mid-level
- Health savings account
- Disability insurance
IT Tech Analyst
Huntington Bank —Columbus, OH
- Full-time
- Software troubleshooting
- Research
- Office
Data Analyst - Cardio Partners - Dublin, OH
Sarnova —Dublin, OH
- Full-time
- Azure
- Computer Science
- Mid-level
- 401(k)
Quick Apply
Senior Product Delivery Associate - Branch Workplace Technology
JPMorganChase —Columbus, OH
- Full-time
- Mid-level
- Office
- Analysis skills
- Health insurance
- Tuition reimbursement
4d
Customer Billing Analyst - Tri-Anim Health Services - Dublin, OH
Sarnova —Dublin, OH
- Full-time
- Microsoft Outlook
- Research
- Mid-level
- 401(k)
Quick Apply
Payments Business Analyst III
Huntington Bank —Columbus, OH
- Full-time
- Microsoft Outlook
- 5 years
- Research
2d
IT Engineer I – Real-Time Systems - Entry Level
NiSource —Columbus, OH
- $82,200 - $123,200 a year
- Full-time
- Bachelor's degree
- US work authorization
- Computer networking
4d
Technology Solution Center Analyst Lead
PNC Financial Services Group —Columbus, OH
- $41,250 - $68,750 a year
- Overtime
- Mid-level
- Office
- Analysis skills
- Wellness program
- Health savings account
Technical Advisor/IT Support Analyst
One Identity —Columbus, OH
- Full-time
- Mid-level
- Office
- Windows

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workplace solutions customer service analyst jobs near columbus, oh

Customer Service Representative

NFI Parts -
Delaware, OH

Quick Apply

Job Details

Full-time
14 days ago

Benefits

Paid holidays
On-the-job training
401(k) matching
Opportunities for advancement

Qualifications

Customer communication
Microsoft Excel
Oracle
Customer returns handling
Productivity software

Full Job Description

NFI Parts™ is North America’s most comprehensive organization providing parts, technical publications, training, and support for buses and motor coaches. NFI Parts is the parts division of NFI Group, providing replacement parts for New Flyer® transit buses, MCI® motor coaches, ADL buses, ARBOC® vehicles, as well as the product lines for the acquired NABI and Orion parts businesses. NFI Parts maintains extensive cross-references for parts and has established relationships with over 1,000 suppliers. Learn more at www.nfi.parts.

POSITION GOAL:

The Customer Service Representative (CSR) will perform all the daily transactional activities required for the customer (Customer quotations, simple contracts, product returns and technical requests), as well as provide input and feedback to customer strategies, revenue/margin budgets and other customer/team related initiatives.

WHAT YOU WILL DO

- Communicate with customers on all required correspondence on quotes, purchase orders, contracts, RMA, and technical request.
- Develop and recommend customer sales and margin strategies that encompass our business goals and objectives such as offering alternate products to customers (if applicable), and request for cross reference information.
- Establish specific customer targets and actions with the customer team and ensure support from CSM and TSR.
- Quarterly review with the CSM on all customer-related initiatives. Monthly review and update of Profitability Files.
- Provide pricing and availability on all daily quotes. CSRs will collaborate with Contracts Specialist who will execute customer contracts.
- Provide customer support when a Coach Down situation is identified; ensure parts are expedited and that all avenues are explored so that the customer receives parts as soon as possible.
- Provide customers with technical assistance as required utilizing available resources (Parts manuals, BOM, engineering drawings, vendor manuals, NFP personnel, Engineering, New Product Development, Parts).
- Obtain daily quotes and contract approvals and award information from customers.
- Review open sales order reports weekly and review upcoming orders and all past due orders; expediting orders with purchasing/manufacturing that are past due.
- Reconcile all sales order discrepancies with customer such as price discrepancy, incorrect quantity, lead time, etc.
- Negotiate, enter, and coordinate returns of parts as requested by customers. Investigate and arrange carrier call tags for parts to be returned from the customer. Reconcile and follow up all RMA’s that are past due.
- Work with Traffic department on delivery issues with customers. If proof-of-delivery is required use online tracking or carrier tracking system.
- Creating and monitoring until final approval New Load Requests, Data Change Requests and Pricing Requests.
- CSRs to review contract requirements in collaboration with the Contract Specialist. All CSRs will obtain pre-approval from CSM and get required approvals on bids from CSM/CSD, VP or President.
- CSRs to coordinate insurance and bid bonds for customer RFP’s when required while collaborating with the Contracts Specialist.
- Work directly with the customer to gather and understand their business objectives, funding and operating budgets, buying trends and item usage to be able to support internal stocking strategies and inventory planning by customer.
- Proactive selling of all products, from knowledge obtained from customers and the transit industry.
- Participate in major projects or programs in collaboration with the Contracts/Program Specialist, as required.
- Assist Accounts Receivable with collections when required.
- Request additional reports from Analyst as required.
- Review/create Contact Reports identify action items and coordinate any tactical responses required.
- Attend trade shows as required.

Requirements

- High School Grad /Business Admin. Certificate
- Knowledge of Oracle systems/processes, Bills of Materials, basic knowledge of transit vehicles and systems
- Microsoft Office, Excel, Analytical skills, Communication and Organizational Skills, Adaptable/flexible
- Basic office equipment (computer, projector, printer, etc.).
- Transit Industry experience is considered an asset
- Ability to travel up to 10%

Benefits

WHY JOIN OUR TEAM:

Be part of a team leading the world’s electrification of mass mobility and creating a better product, a better workplace, and a better world
Competitive wages and comprehensive benefit package
Paid holidays and vacation
401K with generous company match
Inclusive workplace culture that values and empowers team members
On-the-job training in a continuous learning environment (we invested $15.9 million in 2024)
Advancement opportunities within our family of companies

OUR WHY: We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.

#NFI

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Refine Your Search

workplace solutions customer service analyst jobs in columbus, oh

Customer Service Representative

Workplace Solutions - Customer Service Analyst

Business Analyst

Service Desk Analyst

Technical Business Analyst

Production Analyst

Operations Systems Analyst

Lead IT Analyst, hybrid | 1060805

Cybersecurity Analyst - Entry Level

Supervisor, IT Service Center

Claims Analyst

Financial Analyst

IT Tech Analyst

Data Analyst - Cardio Partners - Dublin, OH

Senior Product Delivery Associate - Branch Workplace Technology

Customer Billing Analyst - Tri-Anim Health Services - Dublin, OH

Payments Business Analyst III

IT Engineer I – Real-Time Systems - Entry Level

Technology Solution Center Analyst Lead

Technical Advisor/IT Support Analyst

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