Top 22 Customer service chat representative Jobs in Columbus

Customer Service Representative I (Call Center)
Impact Community Action —Columbus, OH
- $18 an hour
- Extended hours
- High school diploma or GED
- Driver's License
- Travel
Quick Apply
Enrollment Administrator - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Columbus, OH
- Overtime
- Remote
- Background check
- School experience
- Microsoft Excel
- Work from home
Quick Apply
Call Center Representative
Eco Plumbers, Electricians, and HVAC Technicians —Hilliard, OH
- $19 - $20 an hour
- Full-time
- Background check
- Pass drug screening
- 1 year
Quick Apply
Remote Customer Service Representative
ACC PREMIERE —Columbus, OH
- $11.50 - $12.00 an hour
- Multiple hires
- Remote
- Mid-level
- High school diploma or GED
- 2 years
- Paid training
- Health insurance
Quick Apply
3d
Customer Service Representative (12 PM – 8 PM)
Foxen —Columbus, OH
- Writing skills
- Communication skills
- Entry level
Quick Apply
Call Center Customer Service Agent
Fortuity —Columbus, OH
- $16 - $20 an hour
- Seasonal
- Writing skills
- High school diploma or GED
- Communication skills
- Free parking
- Opportunities for advancement
Quick Apply
2311 Customer Service Representative
NIBE Element North America —Columbus, OH
- $20 - $22 an hour
- Full-time
- Mid-level
- Office
- Analysis skills
Quick Apply
Customer Experience Agent (On-Site)
Integra Beauty —Groveport, OH
- Full-time
- Writing skills
- English
- Research
- Health insurance
- Dental insurance
Quick Apply
5d
Bilingual Patient Care Representative (Job#3334)
InnoSource —Columbus, OH
- $19 - $21 an hour
- Full-time
- Hybrid work
- Background check
- Spanish
- English
- Health insurance
- Dental insurance
Quick Apply
Field Support Representative, Client Services - Ohio
Sidecar Health —Hilliard, OH
- $50,000 - $54,000 a year
- Bilingual
- Travel
- In-person
- Paid holidays
- Health insurance
14d
Midnight Account Manager (NJUS)
NetJets —Columbus, OH
- Day shift
- Mid-level
- High school diploma or GED
- Quality control
- Health savings account
- Disability insurance
5d

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Enrollment Administrator - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Columbus, OH
Call Management: Handle a high volume of inbound calls while meeting outbound call expectations, such as follow-ups and enrollment updates.
Quick Apply
HR Operations Coordinator
MDK —Columbus, OH
One to three years of experience in Human Resources, recruiting coordination, administrative support, payroll support, benefits administration, or a related…
Quick Apply
10d

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Customer Service Representative I (Call Center)
Impact Community Action —Columbus, OH
Managing large amounts of inbound and outbound calls in a timely manner. High-volume customer service office and/or call center environment serving low-income…
$18 an hour
Quick Apply
Enrollment Administrator - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Columbus, OH
Call Management: Handle a high volume of inbound calls while meeting outbound call expectations, such as follow-ups and enrollment updates.
Quick Apply

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Customer Service Representative I (Call Center)

Impact Community Action -
Columbus, OH

Quick Apply

Job Details

Full-time
$18 an hour

Qualifications

Phone communication
High school diploma or GED
Driver's License
Time-based sales targets

Full Job Description

Title: Customer Service Representative I (Call Center)

Classification: Non-Exempt

Reports to: Program Manager – Supportive Services/Call Center

Job Summary: Works directly with customers on an individual basis and/or provides program and general Agency information via telephone, e-mail and chat in a call center environment. Identifies additional customer needs and makes recommendations for referrals to additional programs. Provides customer education and referrals on a variety of topics.

Job Responsibilities:

Greets, directs, and informs customers of all agency program by phone (Call Center), e-mail, or chat. Specific time will be spent educating customers on the Home Energy Assistance Program (HEAP), Community Service Block Grant Programs (CSBG), Percentage of Income Payment Program Plus (PIPP+) and other fuel fund and all other agency programs.

Accurately enters customers’ program required information into the computerized database and files.

Understands program eligibility guidelines in order to process applications for HEAP, CSBG, and all other agency funding sources.

Print, scan and upload error-free applications containing customer’s signatures and provides completed application and required documentation into the OCEAN/Salesforce system and our internal electronic storage.

Submits daily logs/notes on case file status to the Emergency Assistance Management team and/or Director.

Attends initial orientation and periodic training sessions as required to enhance Agency and program knowledge.

Provides a quality customer service experience for all customers by providing compassionate, active listening, and responding to customers’ needs in a timely manner.

Makes referrals to other internal and external programs as needed.

Makes referrals to other community resources as appropriate.

Position meets required productivity standards established by management for taking application from target population.

CSR I candidate must be able to complete various duties while simultaneously maintaining each program’s processes rules and guidelines with a sense of urgency.

Managing large amounts of inbound and outbound calls in a timely manner.

Following call center “scripts” when handling different topics.

Identifying customers’ needs, clarify information, research every issue and providing solutions.

Assumes other duties assigned by the Program Manager, Director and/or the executive leadership.

Working Conditions and Physical Requirements:

High-volume customer service office and/or call center environment serving low-income people in crisis; and managing calls for all Agency staff and programs. Requires ability to operate telephone and personal computer for extended periods of time. May work some Saturdays and extended office hours. Occasional travel.

Competencies and Knowledge, Skills, and Abilities:

Patient, Even-tempered

Integrity and Trust

Action Oriented

Drive for Results

Strong Interpersonal Skills

Decision Quality

Problem Solving

Process Management

Excellent Customer Service Skills, in particular de-escalation

Flexibility

Verbal, Written Communication Skills

Listening; Ability to communicate complex funding rules to the customer’s level of understanding

Technical Skills (e.g., PC applications)

Functional Knowledge and Skills – examples:

Knowledge of program eligibility guidelines, call center and applications processes

Minimum Education and Qualifications:

High School diploma or G.E.D.

Valid Ohio Driver’s License and reliable transportation and ability to meet Agency insurance policy

Previous experience in a customer service role

Track record of over-achieving quota

Strong phone and verbal communication skills along with active listening

Preferred:

Prior non-profit/community action agency/human services/call center/Salesforce systems experience

Equal Opportunity Statement:

IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways. We are committed to providing equal employment opportunities that foster diversity and meaningful experiences.

Quick Apply

Refine Your Search

customer service chat representative jobs in columbus

Customer Service Representative I (Call Center)

Enrollment Administrator - Customer Support for Learning and Development

Call Center Representative

Remote Customer Service Representative

Customer Service Representative (12 PM – 8 PM)

Call Center Customer Service Agent

2311 Customer Service Representative

Customer Experience Agent (On-Site)

Bilingual Patient Care Representative (Job#3334)

Field Support Representative, Client Services - Ohio

Midnight Account Manager (NJUS)

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