Top 22 Front desk guest services supervisor Jobs in Columbus

Front Office Supervisor
Columbus Marriott Northwest —Dublin, OH
- $18 - $19 an hour
- Full-time
- Google Workspace
- Management
- Sales
- Health insurance
- Dental insurance
Quick Apply
Front Office Manager
Home2/TRU Grove City —Grove City, OH
- $50,000 - $60,000 a year
- Word processing
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Assistant Hotel Front Office Manager- Hilton at Easton
Hilton Columbus at Easton —Columbus, OH
- $50,000 - $60,000 a year
- Full-time
- Background check
- Inventory management
- Ability to walk for extended periods
- Health savings account
- Health insurance
Quick Apply
Front Desk Manager | Columbus MOXY
Columbus Moxy —Columbus, OH
- $50,000 - $55,000 a year
- Weekends as needed
- Spanish
- Sanitation
- English
Quick Apply
HPO FRNT OFF SUPERVISOR
Columbus Hospitality Management —Columbus, OH
- Management
- Mid-level
Quick Apply
Hotel Front Desk Supervisor - Courtyard Columbus OSU
Courtyard Columbus OSU —Columbus, OH
- Weekends as needed
- Background check
- Mid-level
- Hotel
Quick Apply
Front Desk Manager
Red Roof Inn Grove City —Grove City, OH
- $14 - $18 an hour
- Part-time
- Hospitality
- Hotel
- In-person
- 401(k)
- Paid time off
Quick Apply
13d
Front Office Manager
Marriott & Residence Inn Columbus OSU —Columbus, OH
- Full-time
- Sales
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
3d
Guest Service Supervisor
DOUBLE STAR HOSPITALITY DUBLIN LLC —Dublin, OH
- $15 - $18 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Opportunities for advancement
Quick Apply
General Manager
Homewood Columbus/Polaris —Columbus, OH
- $70,000 - $85,000 a year
- Full-time
- 18 years or older
- Sales
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
2d
Assistant General Manager
Courtyard - Columbus Airport —Columbus, OH
- $45,000 - $55,000 a year
- Weekends as needed
- 18 years or older
- Sales
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
Front Desk Supervisor
Forest New Albany LP —New Albany, OH
- $18 an hour
- Weekends as needed
- Mid-level
- Hotel
- Team management
- Paid time off
- Employee discount
Quick Apply
Operations Supervisor
Olshan Properties —Columbus, OH
- $20 an hour
- Full-time
- CPR Certification
- Mid-level
- Hotel
Quick Apply
General Manager
Courtyard - Columbus Airport —Columbus, OH
- $80,000 - $100,000 a year
- Full-time
- 18 years or older
- Sales
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
General Manager - Sonesta Suites Dublin
J&P Hospitality Management, LLC —Dublin, OH
- $50,000 - $60,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
- Mileage reimbursement
- Health insurance
Quick Apply
7d
Front Desk Supervisor
The Ohioan Hotel and Event Center —Lewis Center, OH
- Background check
- Mid-level
- Hotel
- Free parking
- Paid holidays
Quick Apply
Hotel Assistant General Manager - Hampton Inn Polaris
Hampton Inn and Suites - Polaris, Columbus, Ohio —Columbus, OH
- Sales
- Hotel
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
Front Desk Supervisor
Home2/TRU Grove City —Grove City, OH
- $16 - $20 an hour
- Full-time
- Microsoft Word
- Computer literacy
- Writing skills
14d
Sales Coordinator/Front Office Manager
Image Hotel Management —Canal Winchester, OH
- $17 - $19 an hour
- Full-time
- Mid-level
- Hotel
- Contracts
Quick Apply
Operations Supervisor
Courtyard Columbus Easton —Columbus, OH
- From $20 an hour
- Full-time
- CPR Certification
- ServSafe
- English
- Free parking
- Health savings account
Quick Apply
8d

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front desk guest services supervisor jobs near columbus

Front Office Supervisor

Columbus Marriott Northwest
Dublin, OH

Quick Apply

Job Details

Full-time
$18 - $19 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Employee discount

Qualifications

Management
Hotel experience

Full Job Description

Job description

Major Functions: This position is responsible for supervising all front desk operations; assisting guests upon check-in/out, processing reservations in a friendly, professional and timely manner, while following Marriott high standards of quality to ensure guest satisfaction. Effective supervision of assigned staff to ensure guest satisfaction, positive employee relations and achievement of overall financial results.

Essential Functions:

· Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable.

· Works side by side with staff to train and model appropriate guest service standards.

· Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations.

· Anticipates and responds to guests in a friendly and positive manner.

· Process check-ins and check-outs, verify billing, create reservations, and process special requests.

· Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.

· Responsible for coaching, and development of front office associates.

· Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.

· Analyzes quality issues, identifies training needs, suggests changes and ensures implementation to improve results.

· Utilizes available resources and adheres to Marriott training policies.

· Promotes collaboration and positive, professional work environment.

· Monitors room availability, follows restrictions, and all booking policies and procedures.

· Drives sales and maximizes revenue by up-selling rooms and amenities.

· Uses expertise to suggest and implement changes to front desk operations as needed, while maximizing revenue and occupancy.

· Must have high attention to detail, good communication skills and leadership ability.

· Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving.

· Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines

· Ensures a clean and safe work environment, and follows all Marriott procedures for guest/employee incidents.

Preferred Skills: High school diploma or equivalent, working knowledge of FSPMS or PMS, MARSHA, GXP, Microsoft Office or G-Suite. Strong verbal and written communication skills. Previous hotel front desk experience. Systems knowledge is preferred but not required. Training is available upon hiring.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Experience:

Hotel experience: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

front desk guest services supervisor jobs in columbus

Front Office Supervisor

Front Office Manager

Assistant Hotel Front Office Manager- Hilton at Easton

Front Desk Manager | Columbus MOXY

HPO FRNT OFF SUPERVISOR

Hotel Front Desk Supervisor - Courtyard Columbus OSU

Front Desk Manager

Front Office Manager

Guest Service Supervisor

General Manager

Assistant General Manager

Front Desk Supervisor

Operations Supervisor

General Manager

General Manager - Sonesta Suites Dublin

Front Desk Supervisor

Hotel Assistant General Manager - Hampton Inn Polaris

Front Desk Supervisor

Sales Coordinator/Front Office Manager

Operations Supervisor

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