IT Service Desk Tier 2
Central Ohio Urology Group —Columbus, OH
- Full-time
- Surgery
- Mid-level
- Microsoft Office
- Health savings account
- Health insurance
IT Asset Analyst
Connection —Columbus, OH
- $26 an hour
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
Deputy Administrator / Operations Manager – Home Health
Achievers Healthcare —Columbus, OH
- $60,724.31 - $73,130.35 a year
- Full-time
- Nursing
- OSHA
- 3 years
- 401(k)
Quick Apply
1d
Recruiter
Bay Crane Companies —Columbus, OH
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Account Executive-Ohio and West Virginia Captive Territory
Sentry Insurance —Columbus, OH
- $64,362 - $100,362 a year
- Full-time
- Customer service
- Mid-level
- Residential
- Health savings account
- Health insurance
2d
Childcare Center Director Bilingual Spanish/English
Tierra Encantada —Powell, OH
- $59,000 - $65,000 a year
- Weekends as needed
- Background check
- Spanish
- CPR Certification
- Paid holidays
- Health insurance
Quick Apply
3d
IT Service Desk Tier 2
U.S. Urology Partners —Columbus, OH
- Full-time
- Surgery
- Mid-level
- Microsoft Office
- Health savings account
- Health insurance
Reverse Engineer/Vulnerability Research Co-op (Spring 2027)
Battelle —Columbus, OH
- $19.61 - $39.62 an hour
- Part-time
- Hybrid work
- Computer Science
- Java
- Organizational skills
- Opportunities for advancement
- Flexible schedule
Field Service Technician
ABB Inc. —Delaware, OH
- $68,600 - $109,760 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- 5 years
- Mid-level
- Paid parental leave
- Health savings account
Quick Apply
Human Resources Generalist
Coastal Ridge Real Estate —Columbus, OH
- Mid-level
- Office
- Bachelor's degree
Quick Apply
Senior Talent Acquisition Specialist
Encova Insurance —Columbus, OH
- $77,450 - $123,921 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Paid holidays
- Dental insurance
8d
Resource Coordinator
Trane Technologies —Columbus, OH
- $43,541.66 - $61,179.99 a year
- Overtime
- Microsoft Word
- Microsoft Outlook
- Pass drug screening
- Paid holidays
- Health insurance
Program Manager, Technician Training
Anduril Industries —Ashville, OH
- $97,000 - $129,000 a year
- Email
- 6 years
- Analysis skills
- Travel
Quick Apply
Operations Training Manager (Remote)
SOLV Energy, LLC —Columbus, OH
- $106,669 - $128,003 a year
- Full-time
- Remote
- Construction site
- ERP systems
- Project management
- Paid holidays
- Disability insurance
Quick Apply
Associate Director, International Project Logistics
Anduril Industries —Ashville, OH
- $143,000 - $191,000 a year
- Email
- Master's degree
- 8 years
- Analysis skills
Quick Apply
VFD Technical Support Specialist
ABB Inc. —Delaware, OH
- $52,500 - $84,000 a year
- Full-time
- Computer literacy
- English
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
2d
Project Cost Controls Analyst (Remote)
SOLV Energy, LLC —Columbus, OH
- $77,866 - $97,333 a year
- Full-time
- Remote
- Engineering
- Finance
- SQL
- Paid holidays
- Disability insurance
Quick Apply
Senior Field Service Technician
ABB Inc. —Delaware, OH
- $83,300 - $133,280 a year
- Full-time
- 8 years
- High school diploma or GED
- Team management
- Health savings account
- AD&D insurance
Quick Apply
Human Resource Manager
SourcePoint - Thrive After 55! —Delaware, OH
- Full-time
- 5 years
- HIPAA
- Mid-level
Quick Apply
6d
Region Operations Director
Circle K —Hilliard, OH
- Microsoft Outlook
- Up to 50% travel
- Inventory management
7d

I want to receive the latest job alert for it acquisition field resource in columbus

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it acquisition field resource jobs near columbus

IT Service Desk Tier 2

Central Ohio Urology Group -
Columbus, OH

Apply Now

Job Details

Full-time

Benefits

Health savings account
Health insurance
Dental insurance
Flexible spending account
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Computer operation
Network troubleshooting
Equipment troubleshooting
Microsoft Office
Internal employee customer service
Desktop (troubleshooting support)
Azure AD
Desktop administration
Active Directory management
Ticketing system technical support

Full Job Description

About the Role

The IT Service Desk Support role focuses on providing remote technical support to our 1000+ associates, ensuring timely resolution of IT requests (incidents and service requests). This position works closely with the Field Support team by managing escalations, troubleshooting advanced issues, and maintaining seamless IT operations. While the role is primarily remote, occasional on-site visits may be required to address specific technical needs or assist with hands-on tasks at company locations.

Because of the potential for occasional on-site support, candidates must reside within normal commuting distance of our offices in either Central Ohio, Central New York, or Indianapolis Metro area.

The IT Service Desk Support handles a variety of technical tasks, including software installations, system diagnostics, and resolving connectivity issues, while working collaboratively with the IT team to improve service delivery. This role requires excellent problem-solving skills, a strong customer service focus, and the ability to manage multiple tasks effectively in a fast-paced environment.

What You’ll Be Doing

Respond to requests for technical assistance via phone, chat, or email.
Diagnose and resolve technical issues remotely, escalating to the Field Support or other IT teams as needed.
Collaborate with the Field Support team to address escalated issues and ensure seamless handoffs for on-site troubleshooting.
Provide occasional on-site support for tasks requiring additional physical presence.
Document all customer interactions and resolutions in the ticketing system with accuracy and clarity.
Provide proactive communication and updates to associates regarding the status of their requests.
Manage IT assets and ensure proper deployment of software and updates across remote systems.
Identify trends in support issues and recommend long-term solutions and system enhancements.
Maintain and update the knowledge base by creating clear, concise documentation for common issues and solutions.
Follow ITIL best practices and contribute to improving remote support processes.
Support IT service continuity by participating in business continuity planning and testing.

What We Expect from You

Technical Proficiency:
- Strong knowledge of Windows operating systems, Office 365, Azure AD, On-Prem Active Directory, and Windows 10/11.
- Proficiency with IT Service Management tools and ticketing systems.
- Experience in remote troubleshooting of hardware, software, and network issues.
Communication & Collaboration:
- Excellent written and verbal communication skills.
- Ability to work collaboratively with the Field Support team and other IT teams in a customer-focused environment.
Customer Focus:
- Dedication to providing excellent customer service with empathy and professionalism.
- Strong ability to translate technical information into easy-to-understand language for non-technical users.
Problem-Solving Ability:
- Strong analytical and reasoning skills to diagnose and resolve complex technical problems remotely.
- Ability to recognize recurring issues and propose enhancements to improve system performance and end-user experience.

Physical Demands

Primarily remote role requiring prolonged periods of sitting and manual dexterity to operate a computer and other devices.
Ability to occasionally lift and transport IT equipment during on-site visits.

Work Environment

Primarily remote, with access to collaboration tools and virtual meetings to coordinate with IT teams.
Occasionally on-site at company locations in Upstate New York for specific technical needs or additional hands-on support.
Team-oriented environment focused on delivering exceptional service to associates.
Fast-paced setting requiring adaptability, quick decision-making, and excellent time management.

Other Duties

This job description is not exhaustive and may be subject to change as business needs evolve. The role may require additional duties to ensure efficient and effective support of IT operations.

Join our team as an IT Service Desk Support and play a pivotal role in delivering exceptional remote IT support while occasionally providing hands-on assistance to ensure seamless operations. Apply today to be part of a dynamic and collaborative IT environment!

What We are Offer You

At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters”

Compassion

Make Someone’s Day

Collaboration

Achieve Possibilities Together

Respect

Treat people with dignity

Accountability

Do the right thing

Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.

About US Urology Partners

U.S. Urology Partners is one of the nation’s largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy.

U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Apply Now

Refine Your Search

it acquisition field resource jobs in columbus

IT Service Desk Tier 2

IT Asset Analyst

Deputy Administrator / Operations Manager – Home Health

Recruiter

Account Executive-Ohio and West Virginia Captive Territory

Childcare Center Director Bilingual Spanish/English

IT Service Desk Tier 2

Reverse Engineer/Vulnerability Research Co-op (Spring 2027)

Field Service Technician

Human Resources Generalist

Senior Talent Acquisition Specialist

Resource Coordinator

Program Manager, Technician Training

Operations Training Manager (Remote)

Associate Director, International Project Logistics

VFD Technical Support Specialist

Project Cost Controls Analyst (Remote)

Senior Field Service Technician

Human Resource Manager

Region Operations Director

I want to receive the latest job alert for it acquisition field resource in columbus

Related Searches

Explore jobs in more locations

Compassion

Collaboration

Respect

Accountability

Job Seeker Tools

Employer Tools

Browse

Stay Connected