Top 55 it helpdesk support Jobs in columbus

IT Support Consultant
Velocity IT Solutions —Westerville, OH
- $68,000 - $70,000 a year
- Extended hours
- Background check
- English
- Mid-level
- Mileage reimbursement
- Health savings account
Quick Apply
10d
IT Helpdesk Support
American Freight Management Company —Dublin, OH
- $17 - $25 an hour
- Computer Science
- Mid-level
- Analysis skills
Quick Apply
Network Apprentice
State of Ohio - Administrative Services —Columbus, OH
- $24.16 an hour
- Full-time
- Microsoft Outlook
- Research
- Software development
- Paid holidays
- Health insurance
2d
Cloud Information Technology Apprentice
State of Ohio - Administrative Services —Columbus, OH
- $24.16 an hour
- Full-time
- Azure
- Writing skills
- System design
- Paid holidays
- Health insurance
Healthcare IT Specialist
OFFOR HEALTH —Columbus, OH
- $37 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
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IT Support Specialist I
Gifthealth Inc —Columbus, OH
- $54,000 - $64,000 a year
- Full-time
- Google Workspace
- HIPAA
- High school diploma or GED
Quick Apply
Desktop Support Engineer (Dispatch /Part-Time) Columbus, – Ohio
Axiom Technologies —Columbus, OH
- Part-time
- Hybrid work
- Mid-level
- Windows
- 3 years
5d
TP- HELP DESK TECHNICIAN
TP Mechanical Contractors LLC —Columbus, OH
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
IT Support Specialist II
THE VILLAGE NETWORK —Columbus, OH
- Full-time
- HIPAA
- Mid-level
- Office
- Paid holidays
- Paid time off
Desktop Support Technician
UNION SUPPLY GROUP INC —Groveport, OH
- $65,000 - $75,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
IT Systems Analyst
AssetWatch, Inc. —Columbus, OH
- Remote
- Computer science
- Computer Science
- Mid-level
- Flexible schedule
- Retirement plan
Quick Apply
TP- HELP DESK TECHNICIAN
TP Mechanical —Columbus, OH
- Full-time
- Microsoft Outlook
- Mid-level
- Office
IT Field Technician
Vinson Group —Columbus, OH
- $0.70 per mile
- Overtime
- Classroom
- Computer science
- Clean driving record
- Mileage reimbursement
- Paid holidays
Quick Apply
IT Field Support Technician
LifeStance Health —Hilliard, OH
- $25 - $28 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid parental leave
- AD&D insurance
Quick Apply
7d
Network Implementation Engineer
IP Pathways —Columbus, OH
- Online Application
- Mid-level
- Office
- 3 years
- Health insurance
- 401(k) matching
Quick Apply
IT Specialist
PrimaryOne Health —Columbus, OH
- Mid-level
- Windows
- Microsoft Office
- Paid holidays
- Disability insurance
Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
- $40,000 - $50,000 a year
- Weekends as needed
- Computer literacy
- Mid-level
- In-person
- Opportunities for advancement
Quick Apply
Help Desk Analyst
Software Technology Inc —Columbus, OH
- 8 hour shift
- English
- Mid-level
- Organizational skills
Quick Apply
IT Support Specialist II
Gifthealth Inc —Columbus, OH
- $58,000 - $69,000 a year
- Full-time
- Google Workspace
- HIPAA
- Mid-level
Quick Apply
Service Desk Analyst l
RedHelm —Columbus, OH
- On call
- Mid-level
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
1d

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it helpdesk support jobs near columbus

IT Support Consultant

Velocity IT Solutions
Westerville, OH

Quick Apply

Job Details

Permanent | Full-time
$68,000 - $70,000 a year
10 days ago

Benefits

Mileage reimbursement
Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Non-technical user support
Managing customer accounts
Customer relationship building
Defect resolution root cause analysis
Technical documentation
Hardware maintenance
Equipment troubleshooting
English
Application deployment
Software installation
Technical support
Business consulting
Managing clients in a customer support role
Computer hardware
Desktop (troubleshooting support)
Customer relationship management
Networking equipment (troubleshooting support)
Hardware management
Root cause analysis
Network infrastructure management
Account management
Escalation handling
Time management
Mobile devices
IT consulting

Full Job Description

Position: IT Support Consultant

About Velocity IT Solutions

Velocity IT Solutions is technical Customer Service Provider. We are a people company first that happens to provide IT support to organizations in the greater central Ohio area. We say, “Thank You” and “You’re Welcome” to our wonderful clients.

Velocity’s technical consultants provide excellent customer service with a high sense of professionalism all while helping clients assess, diagnose, and solve technology problems.

About the Position

This technical position bridges long-term client goals with day-to-day service delivery while maintaining excellent customer service. Providing excellent customer service is a must! The candidate will balance a role that includes aspects from other positions including Customer Service, Technical Account Management, End-User Support, and System Maintenance.

This is a client facing position with a majority provided onsite at client locations within the greater central Ohio area.

This position will also provide backup support to the Velocity Help Desk staff, including during peak hours and during employee PTO time.

The standard workweek is 40 hours, but the nature of this role requires the flexibility to work evenings, weekends, or extended hours as business needs and project deadlines dictate.

Qualifications

· Resume shows consistent work history with no significant unexplained employment gaps.

· Strong track record of managing client relationships and maintaining high satisfaction in fast-paced environments.

· Experience with Microsoft technologies, including Entra ID and Azure Active Directory.

· Understanding of network architecture and organizational network operations.

· Experience unboxing, configuring, and installing technical equipment, including desktops, laptops, servers, routers, switches, access points, and printers.

· Strong understanding of domain architecture, including Windows environments.

· Experience identifying problems, assessing options, and implement effective solutions.

· Strong troubleshooting and root-cause analysis skills, with the ability to resolve escalated issues independently.

· Ability to translate complex technical solutions into clear, non-technical language for client presentations.

· Excellent time management skills.

· Ability to maintain notes and update documentation daily.

· Ability to articulate the value of business technology.

Professional Service Responsibilities

· Serve as the main point of contact for client accounts, ensuring satisfaction, resolving escalations, and ensuring smooth service delivery.

· Respond to messages daily and in a timely manner.

· Present complex technical solutions in clear, non-technical language.

· Build strong client relationships through responsive, high-quality service.

· Assess client needs and communicate clearly to support project success and long-term growth.

· Communicate clearly with users at all levels to diagnose issues accurately and provide timely resolutions.

· Gather client requirements, train end users on new technologies, and explain technical concepts in plain language.

· Schedule and lead in-person client meetings.

· Develop and present solution strategies.

· Partner with and advise decision-makers.

· Lead projects through to completion.

· Proactively identify issues and drive them to resolution.

· Maintain detailed notes and update documentation daily.

· Manage and contribute to projects of all sizes.

· Schedule and conduct remote and onsite appointments.

· Willingness to handle tasks of any size in support of team goals.

· Perform other assigned duties as needed.

Technical Support Responsibilities

· Provide first-line desk-side or remote support for hardware, software, and network issues while managing the overall health and strategy of client IT systems.

· Unbox, configure, test, and deploy hardware and software.

· Support the help desk during peak periods and staff PTO.

· Provide comprehensive technical support to end-users across hardware, software, and network systems.

· Troubleshoot and resolve issues related to operating systems such as Windows and macOS, ensuring minimal downtime.

· Manage computer hardware assets, including desktops, laptops, mobile devices, and peripherals.

· Maintain and support IT infrastructure components like Active Directory, DNS, TCP/IP configurations, firewalls (including Meraki), VPNs, and LAN/WAN networks.

· Assist with software deployment and updates using tools such as SCCM to ensure security and efficiency.

· Monitor and support network administration tasks including TCP connections, DNS resolution, and network security protocols.

· Utilize help desk tools like to track incidents, manage requests, and document solutions effectively.

· Collaborate with team members on projects involving network upgrades or infrastructure improvements to optimize performance.

· Provide technical support by resolving issues remotely and performing onsite hardware and software repairs as needed.

· Install and configure software and provide end-user support.

· Work with Microsoft 365 and core infrastructure technologies, including firewalls, routers, and servers.

Location & Schedule

· Monday-Friday, 7:30 a.m.-4:30 p.m.

· Occasional evening and weekend work is required.

· Long-distance travel may be required for up to 3-4 weeks per year.

Benefits

· Generous paid time off

· Comprehensive medical, dental, vision, and life insurance benefits

· 401(k) match

· Mileage reimbursement

Additional Qualifications

· 3-5 years of professional IT consulting experience

· Reliable transportation

· Willingness to complete a background check

· Two professional references available upon request

How to Apply

If you meet these qualifications and wish to be considered for the IT Support Consultant position, please submit your resume along with a cover letter. In your letter, please share why you want to work for an organization dedicated to providing excellent customer and technical services, and detail how your experience equips you to contribute to our goals.

Pay: $68,000.00 - $70,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Retirement plan
Vision insurance

Application Question(s):

When you are not working, what do you like to do in your free time to relax and unwind?
Salary information has been posted for this full-time position. Does this align with your expectations and is it acceptable to you?
Time for a fun question. What would be one of your favorite destinations/cities to visit and what about it makes it one of your favorites?
Did you read the entire job posting for this position from top to bottom?
Our company is located in Westerville OH. We provide onsite services to clients mostly located in the Greater Central Ohio area. This role requires being onsite by 8:00 AM. Does your current location allow you to manage that commute reliably?

Experience:

Technical support: 3 years (Required)
Customer relationship management: 3 years (Required)

Language:

English (Required)

Shift availability:

Day Shift (Required)

Work Location: In person

Quick Apply

Refine Your Search

it helpdesk support jobs in columbus

IT Support Consultant

IT Helpdesk Support

Network Apprentice

Cloud Information Technology Apprentice

Healthcare IT Specialist

IT Support Specialist I

Desktop Support Engineer (Dispatch /Part-Time) Columbus, – Ohio

TP- HELP DESK TECHNICIAN

IT Support Specialist II

Desktop Support Technician

IT Systems Analyst

TP- HELP DESK TECHNICIAN

IT Field Technician

IT Field Support Technician

Network Implementation Engineer

IT Specialist

Tier 1 Technical Support Specialist

Help Desk Analyst

IT Support Specialist II

Service Desk Analyst l

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