Top 1288 Patient experience manager Jobs in Columbus

Senior Manager, Patient Experience
Gifthealth Inc —Columbus, OH
- $85,000 - $105,000 a year
- Weekends as needed
- 5 years
- HIPAA
- Analysis skills
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Practice Manager
Ohio State University Physicians —Columbus, OH
- $32.37 - $48.55 an hour
- Full-time
- Clinic experience
- Mid-level
- Outpatient experience
- Wellness program
- Paid holidays
9d
Patient Experience Coordinator
The Ohio State University Wexner Medical Center —Columbus, OH
- Online Application
- Background check
- Pass drug screening
- Mid-level
- Paid parental leave
- Disability insurance
12d
Medical Records and Health Information Manager
Backpack Healthcare —Columbus, OH
- $75,000 - $80,000 a year
- Full-time
- Remote
- Mid-level
- Children
- Pediatrics
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Specialty Account Manager - Columbus, OH
TerSera Therapeutics LLC —Columbus, OH
- $180,000 a year
- Remote
- Hospital
- 5 years
- Bachelor of Science
Clinic Manager - Gastroenterology
Ohio State University Physicians —Columbus, OH
- $74,054.66 - $111,081.99 a year
- Full-time
- OSHA
- RN License
- Customer service
- Wellness program
- Paid holidays
11d
Physical Therapist Assistant
Orthopedic One —Columbus, OH
- Full-time
- CPR Certification
- Management
- BLS Certification
RN Nursing Unit Manager
Columbus Healthcare Center —Columbus, OH
- Full-time
- Skilled nursing facility
- RN License
- Mid-level
- Disability insurance
- Health insurance
Veterinary Practice Manager
Powell Veterinary Clinic —Powell, OH
- $55,000 - $65,000 a year
- Full-time
- Research
- Administrative experience
- Clinic
- Health insurance
- 401(k)
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Registered Nurse (RNCM)
Bella Care Hospice —Columbus, OH
- $75,000 - $85,000 a year
- Full-time
- CPR Certification
- Nursing
- RN License
- Paid holidays
- Health insurance
Quick Apply
Primary Care Physician
Oak Street Health —Columbus, OH
- $174,070 - $374,920 a year
- Full-time
- Medicine
- Management
- Primary Care
- Health insurance
- Dental insurance
Occupational Therapist
Heritage Rehab —Columbus, OH
- Part-time
- CPR Certification
- Skilled nursing facility
- BLS Certification
- Flexible schedule
Quick Apply
Pharmacist / $7500 Sign on Bonus
PharMerica —Columbus, OH
- Full-time
- Mid-level
- Bachelor's degree
- Leadership
- Health insurance
- Dental insurance
Physical Therapist (PT)
Mount Carmel Health System —Columbus, OH
- Full-time
- Doctoral degree
- Surgery
- BLS Certification
- Relocation assistance
- Health insurance
Quick Apply
Physical Therapist PRN
Concentra —Columbus, OH
- PRN
- Computer literacy
- Writing skills
- Physical & Rehabilitation Medicine
- 401(k) matching
- Employee discount
PRN Registered Nurse
Complete Home Care Ohio —Columbus, OH
- $0.70 per mile
- PRN
- CPR Certification
- Vital signs
- RN License
- Mileage reimbursement
- Health insurance
Quick Apply
MRI Technologist
ProScan Imaging, Gahanna —Columbus, OH
- Full-time
- Background check
- CPR Certification
- BLS Certification
- Health savings account
- Health insurance
Quick Apply
12d
Multimodality Imaging Tech $15,000 Signing Bonus East | Cardiovascular Lab
The Ohio State University Wexner Medical Center —Columbus, OH
- Online Application
- Background check
- Pass drug screening
- Mid-level
13d
Physical Therapist - Pelvic Floor
Mount Carmel Health System —Westerville, OH
- Full-time
- Doctoral degree
- Surgery
- Hospital
- Relocation assistance
- Health insurance
Quick Apply
Radiation Therapist - $15,000 Sign On Bonus
The Ohio State University Wexner Medical Center —Columbus, OH
- Online Application
- Background check
- Pass drug screening
- Mid-level

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Senior Manager, Patient Experience

Gifthealth Inc -
Columbus, OH

Quick Apply

Job Details

Full-time
$85,000 - $105,000 a year

Qualifications

Cost management
Patient question and concern management
Defect resolution root cause analysis
Managing teams in a customer support role
Coaching
Operations coordination planning
HIPAA
Patient complaint handling
Incident Escalation
Talent development
Frontline customer support management
Leadership development
Team development
Patient experience leadership
Key Performance Indicators
Cost analysis
Health information regulatory compliance
Root cause analysis
Cross-functional team management
Call center management
Project stakeholder communication
Operations planning
Cross-functional communication
Stakeholder management

Full Job Description

About Us

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

Position Summary

Reporting to the Director of Patient Experience, the Senior Manager, Patient Experience acts as the Director's right hand, translating strategy into day-to-day execution across our patient care organization. This role ensures we deliver consistent, high-quality patient experience while hitting service, quality, and cost targets. The Senior Manager owns the operational rigor that keeps our largest accounts running smoothly, stepping in on significant escalations, driving process and efficiency improvements, and representing the Patient Experience organization in the Director's absence.

Key Responsibilities

Strategy execution: Translate the Director's patient experience strategy and client commitments into concrete operational plans, staffing models, and process changes.
KPI ownership: Own execution-level performance against patient experience KPIs (CSAT, NPS, resolution time, service level targets) across the accounts and teams you oversee.
Escalation management: Serve as the next point of escalation above the Manager level for significant client or patient issues, resolving what you can and looping in the Director when an issue needs executive visibility.
Cost and efficiency: Partner with the Director on cost-per-fill and efficiency initiatives, identifying opportunities to reduce manual work and improve throughput without sacrificing quality.
Cross-functional partnership: Work with operations, product, clinical, and finance teams to implement process and tooling improvements identified by the Director or surfaced from frontline data.
Data and reporting: Monitor trends across patient experience, staffing, and cost metrics; flag risks and opportunities to the Director before they become larger issues.
Coverage and continuity: Represent the Patient Experience organization in internal leadership meetings and, when needed, client-facing conversations when the Director is unavailable.
Process improvement: Lead cross-team process and quality improvement initiatives, ensuring consistency across the Patient Care Managers and their teams.
Culture and development: Help build a high-performance culture across the broader Patient Care organization, supporting recruiting, onboarding, and leadership development at the Manager level.

Qualifications

Education: Bachelor's degree or equivalent combination of education and/or experience.
Experience: 5+ years of experience leading call center or patient experience operations, including at least 2 years managing a team of managers or supervisors (Required). Experience in pharmacy services, healthcare services, or regulated clinical environments (Preferred). Experience owning or supporting patient experience KPIs, such as CSAT, NPS, or SLA performance, for large or strategic accounts (Preferred). Experience partnering with product or technology teams to improve workflows or tooling (Preferred).
Knowledge: Knowledge of patient experience principles, pharmacy operations and patient journeys, and PX performance metrics; working knowledge of relevant regulatory and compliance considerations such as HIPAA (Required). Knowledge of cost-per-fill or service delivery economics, and familiarity with CRM or call center technology platforms (Preferred).
Skills: Strong people leadership skills, with experience coaching and developing managers and supervisors (Required). Data-driven problem-solving skills, including root-cause analysis and translating insights into operational changes (Required). Strong stakeholder management and communication skills, able to work across clinical, operations, product, and commercial partners (Required). Escalation management skills, with sound judgment in resolving high-impact issues (Required). Change-management skills, particularly in improving frontline processes and behaviors (Preferred).
Ability: Ability to translate strategic direction into clear operational plans and hold a team of managers accountable to them (Required). Ability to represent the Patient Experience organization credibly in internal and client-facing settings (Required). Ability to balance patient experience quality with operational efficiency and cost constraints (Required). Ability to build ownership and accountability for outcomes across a multi-layered team (Preferred).

Work Environment

Location: : Onsite/Hybrid (Columbus, OH)
Schedule: : 8:00 A.M. to 5:00 P.M. Monday through Friday, with occasional evening or weekend availability as determined by the needs of the business
Regular meetings with the Director of Patient Experience, senior leadership, and Patient Care Managers, along with occasional client-facing meetings.

Key Essential Functions

Must be able to remain in a stationary position for extended periods while reviewing documentation or performance data
Must be able to work on a computer for the entire shift
Must be able to attend virtual and in-person meetings with cross-functional teams and, on occasion, client representatives

Employment Classification

Status: Full-time
FLSA: Exempt

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.

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Refine Your Search

patient experience manager jobs in columbus

Senior Manager, Patient Experience

Practice Manager

Patient Experience Coordinator

Medical Records and Health Information Manager

Specialty Account Manager - Columbus, OH

Clinic Manager - Gastroenterology

Physical Therapist Assistant

RN Nursing Unit Manager

Veterinary Practice Manager

Registered Nurse (RNCM)

Primary Care Physician

Occupational Therapist

Pharmacist / $7500 Sign on Bonus

Physical Therapist (PT)

Physical Therapist PRN

PRN Registered Nurse

MRI Technologist

Multimodality Imaging Tech $15,000 Signing Bonus East | Cardiovascular Lab

Physical Therapist - Pelvic Floor

Radiation Therapist - $15,000 Sign On Bonus

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Position Summary

Key Responsibilities

Qualifications

Work Environment

Key Essential Functions

Employment Classification

Equal Employment Opportunity (EEO) Statement

Disclaimer

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