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Senior IT Analyst (Contract-to-Hire)

Blue Star Partners LLC -
Columbus, OH

Quick Apply

Job Details

Temp-to-hire | Contract
$50 - $58 an hour
13 days ago

Qualifications

Systems integration
Microsoft Excel
Microsoft Outlook
Data analysis reporting
Requirements specification
Requirements design
Customer service
Technical documentation
Enterprise software
Contract management experience in technology
Contract performance monitoring
Metrics Reporting
Vendor relationship management
Requirements management
Vendor contract management
Technical troubleshooting support
Process improvement planning
Analysis (software development lifecycle)
Cross-functional collaboration
Project stakeholder communication
Stakeholder relationship building
Cross-functional communication
IT department experience

Full Job Description

Job Title: Senior IT Analyst (Contract-to-Hire)

Location: Columbus, OH (Hybrid – 3 days onsite per week) - Local Candidates only

Rate: $50 - $58/hour (W-2)

Contract Length: 1-Year Contract (Contract-to-Hire)

Employment Type: W-2 Only

Work Authorization: Must be authorized to work in the United States now and in the future without the need for employment-based visa sponsorship. Sponsorship is not available for this position, including H-1B, F-1/OPT, CPT, TN, or other employment-based visa sponsorship.

Position Overview

We are seeking an experienced Senior IT Analyst to serve as a key liaison between business stakeholders, IT teams, and external service providers. This role is responsible for gathering and documenting business requirements, supporting technology initiatives, analyzing business processes, monitoring IT service performance, and driving continuous improvement across enterprise applications and services.

The ideal candidate is a technically savvy, proactive problem solver who thrives in a fast-paced environment and possesses strong analytical, communication, and stakeholder management skills. This individual will play a critical role in translating business needs into technology solutions while ensuring alignment with organizational objectives and service delivery standards.

Required Qualifications

Education

Bachelor's Degree in Information Technology, Computer Science, Business, or a related discipline, or equivalent professional experience

Experience

7–9 years of experience as an IT Analyst, Business Systems Analyst, Technical Business Analyst, or similar role
Experience gathering, documenting, validating, and managing business and functional requirements
Experience supporting enterprise IT projects across multiple business functions
Experience working with cross-functional teams, business stakeholders, vendors, and managed service providers
Experience working within metrics-driven environments focused on continuous improvement
Strong understanding of business processes, application integration, and enterprise technology environments

Technical Skills

Strong requirements elicitation, analysis, documentation, validation, and management skills
Excellent analytical, troubleshooting, and problem-solving abilities
Strong understanding of technology domains, enterprise applications, and system integrations
Working knowledge of contracts, service level agreements (SLAs), and vendor management
Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
Experience creating reports, presentations, diagrams, process flows, and user stories

Professional Skills

Excellent verbal and written communication skills
Ability to communicate effectively with both technical and non-technical audiences
Strong customer service and stakeholder management skills
Ability to work independently while collaborating across matrix organizations
Highly organized with strong prioritization and time management abilities
Growth mindset with a willingness to learn new technologies and processes

Preferred Qualifications

Experience supporting enterprise applications and large-scale IT initiatives
Experience working with IT service management (ITSM) methodologies
Familiarity with business process improvement initiatives
Experience with KPI reporting, dashboards, and performance metrics
Knowledge of budgeting, financial analysis, and technology cost management
Experience working in utility, energy, or other highly regulated industries

Key Responsibilities

Business Analysis & Requirements Management

Partner with business stakeholders to identify, analyze, document, and validate business and functional requirements
Translate business needs into detailed functional specifications for IT solutions
Facilitate discussions between business users, technical teams, and service providers to ensure alignment on project objectives and deliverables
Develop user stories, process documentation, workflows, and business requirements documentation

IT Service & Solution Management

Monitor the performance, quality, and value of IT services using established KPIs and performance metrics
Analyze service delivery trends and recommend opportunities for operational improvement
Ensure IT solutions align with business objectives and customer expectations
Maintain a comprehensive understanding of supported applications, business processes, system architecture, and integration points

Problem Solving & Continuous Improvement

Investigate and troubleshoot complex technical and business issues
Assess business impacts of IT risks and service interruptions and coordinate timely resolution
Identify opportunities to streamline processes and improve operational efficiency
Promote a culture of continuous improvement and operational excellence

Vendor & Stakeholder Management

Collaborate with internal business partners, technical teams, and external service providers within a matrix organization
Monitor vendor performance and ensure compliance with contractual obligations and service level agreements (SLAs)
Facilitate communication between stakeholders throughout project and operational lifecycles

Reporting & Communication

Prepare executive-level reports, presentations, dashboards, and status updates
Communicate technical concepts to non-technical audiences in a clear and concise manner
Present findings, recommendations, risks, and project updates to leadership and stakeholders
Analyze budgeting trends and provide financial insights related to IT initiatives

Success in This Role

Successful candidates will demonstrate the ability to:

Gather and document high-quality business requirements that support enterprise technology initiatives
Build strong relationships with business stakeholders and technical teams
Deliver effective problem resolution while minimizing operational disruption
Drive continuous improvement through data-driven analysis and process optimization
Monitor service performance and recommend enhancements that improve business value
Serve as a trusted advisor between business and technology organizations

Quick Apply

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