Top 456 Qa quality Jobs in Columbus

QA Specialist - Virtual Hub
Gifthealth Inc —Columbus, OH
- $65,000 - $79,000 a year
- Full-time
- Remote
- Mid-level
- Communication skills
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9d
QUALITY ASSURANCE TESTER II
Palco —Columbus, OH
- Remote
- Writing skills
- SQL
- Analysis skills
- Paid training
- AD&D insurance
Quality Assurance Specialist
Hims & Hers —New Albany, OH
- Full-time
- Remote
- Mid-level
- 3 years
- Analysis skills
- Employee stock purchase plan
- Health insurance
4d
Survey Project Manager
E.P. Ferris & Associates —Columbus, OH
- Full-time
- Management
- Mentoring
- Organizational skills
- Paid holidays
- Health insurance
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Micro Specialist
BrewDog USA Inc —Canal Winchester, OH
- $22 - $24 an hour
- Full-time
- Mentoring
- In-person
- Entry level
- Health insurance
- Dental insurance
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Survey Party Chief
Utility Technologies International —Columbus, OH
- $34 - $45 an hour
- Full-time
- Hybrid work
- Background check
- Clean driving record
- Pass drug screening
- Health savings account
- Paid holidays
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10d
OSP/ Campus Construction QC Inspector - Digital Infrastructure
AuditCo Americas, Inc. —Columbus, OH
- $25 - $35 an hour
- Full-time
- Background check
- OSHA
- Construction site
- Health insurance
- Dental insurance
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Project Engineer
Newkirk Electric —New Albany, OH
- Full-time
- Construction site
- Mid-level
- Office
- Health insurance
- Dental insurance
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4d
Tax Supervisor - Worthington
Regional Income Tax Agency —Worthington, OH
- From $61,921.60 a year
- Full-time
- Hybrid work
- Background check
- 5 years
- Mid-level
- Health savings account
- Health insurance
Quick Apply
6d
Quality Assurance Specialist
Accel Inc —New Albany, OH
- $19 an hour
- Full-time
- Spanish
- Ability to walk for extended periods
- Mid-level
- Health insurance
- Dental insurance
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Project Cost Controls Specialist (Columbus, OH)
Quanta Infrastructure Solutions Group, LLC —Columbus, OH
- Full-time
- Mid-level
- Office
- Finance
- Paid holidays
- Health insurance
Production Coordinator - 2nd Shift (Stamping)
JEFFERSON INDUSTRIES CORPORATION —West Jefferson, OH
- Overtime
- Computer literacy
- Basic math
- Mid-level
- AD&D insurance
- Disability insurance
IT Project Manager
Proteam Solutions —Columbus, OH
- Contract
- 7 years
- Office
- Bachelor's degree
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Quality Specialist
Engineered Profiles LLC —Columbus, OH
- $16.97 - $22.05 an hour
- 12 hour shift
- High school diploma or GED
- Ability to lift 50 pounds
- Computer skills
- Profit sharing
- Health insurance
Quick Apply
Quality Engineer
Anomatic —New Albany, OH
- $75,000 - $85,000 a year
- Day shift
- Management
- Engineering
- Training & development
Quick Apply
10d
Senior Tosca Automation Engineer - VF
Motion Recruitment —Columbus, OH
- Contract
- Hybrid work
- Azure
- Office
- 3 years
9d
HVAC Lab Tech
Insight Global —Westerville, OH
- $32 - $35 an hour
- Overtime
- Mid-level
- Microsoft Office
- In-person
- Paid training
- Paid parental leave
Quick Apply
Quality Assurance Supervisor - 3rd Shift
The Marzetti Company —Columbus, OH
- Full-time
- Bachelor of Science
- Mid-level
- Warehouse
5d
Commissioning Project Manager (Central Ohio) - $10,000 Sign-On Bonus
The Superior Group —Columbus, OH
- $105,000 - $140,000 a year
- Construction site
- Criminal background check
- Children
- Health savings account
- Disability insurance
Quick Apply
General MEP Superintendent - Data Centers
Everforth, Cybercoders —Columbus, OH
- $200,000 - $230,000 a year
- Full-time
- Construction site
- Plumbing
- US work authorization
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qa quality jobs near columbus

QA Specialist - Virtual Hub

Gifthealth Inc -
Columbus, OH

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Job Details

Full-time
$65,000 - $79,000 a year
9 days ago

Qualifications

Performance dashboard reports
Incident investigation techniques for hazard identification
Defect resolution root cause analysis
Data analysis reporting
Pharmaceutical regulatory compliance
Incident report management
Triage
Incident management software
Dashboard creation support
Corrective and preventive actions (CAPA)
Metrics Reporting
Trend analysis
Quality reports
Quality control data reporting
Customer support ticket management
State and federal pharmacy laws
Cross-functional collaboration
Cross-functional communication
Ticketing system technical support

Full Job Description

Description:

We are seeking a QA Specialist - Virtual Hub to support the Quality Assurance Team within the Call Center.

Position Summary

The QA Specialist ensures day-to-day quality oversight of the virtual HUB, with a focus on internal auditing, call quality monitoring, QA data analysis, and case review. You'll partner with Operations, Compliance, and Case Management teams to maintain a robust QMS, drive compliance with quality assurance expectations, and enable safe, right-first-time case handling.

Key Responsibilities

Internal Audit (~30%)

Plan, execute, and report risk-based internal audits of case intake, storage, documentation, program SOP handling, record handling, and case closure.
Track observations, grade findings, and drive CAPA effectiveness through to verified closure.
Trend audit data, prepare dashboards/metrics, and present results in quality reviews and readiness checks.
Collaborate with multiple teams to improve call center KPIs and general metrics

Call Quality & QA Data (~30%)

Assists in the development of monitoring standards.
Monitor and score calls using automated speech analytics and manual review against the QA scorecard, covering compliance, service, and process adherence.
Calibrate automated scoring against human review to confirm accuracy and consistency across agents and programs.
Analyze QA data trends by agent, team, program, and call type to identify systemic risks and coaching opportunities.
Build and maintain QA dashboards/reporting for leadership visibility into call quality performance.
Works directly with leadership to drive process improvements within the team

QA in Case Handling (~25%)

Provide real-time QA oversight (documentation verification, record checks, case review, and process adherence checks).
Coach teams on quality behaviors; support training, change control, and document control.
Participate in deviation/incident investigations; perform root cause analysis and implement systemic fixes.

CAPA Management (~15%)

Own the CAPA process: intake, evaluation, disposition, and documentation.
Coordinate with Compliance and Program teams; ensure root cause resolution and effectiveness verification.
Support/coordinate CAPA trending: analysis, tracking, notifications, execution, and effectiveness checks.

Requirements:

Qualifications

2–5 years in Quality Assurance within a call center, pharmacy operations, patient support programs, or related environment.
Working knowledge of applicable Board of Pharmacy and FDA requirements as they relate to patient-facing calls.
Hands-on experience with call quality monitoring, QA scorecards, and CAPA/deviation investigations.
Experience with speech analytics platforms (e.g., CallMiner or similar) and a QMS/eQMS (e.g., Dot or similar).
Strong data fluency; comfortable building and interpreting QA trend reports and dashboards.
Zendesk or comparable ticketing/case-management platform experience for issue intake, triage, and documentation.
Strong attention to detail; clear written/verbal communication; ability to influence cross-functionally under time pressure.

Desired Attributes

CPhT or state Pharmacy Technician license; RAC, ASQ CQA, or similar quality certification.
Experience with complaint/PQC intake and documentation practices.
Familiarity with scope-of-practice enforcement and escalation protocols in a call center setting.
Prior work in a pharmacy call center, patient support, or program services environment.

Work Environment

Location: Remote
Schedule: Full-time
May require additional availability or flexibility for audits or investigations.
Regular meetings with teams, departments, or leadership to ensure alignment.

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel.Gifthealth reserves the right to modify job duties or descriptions at any time.

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Refine Your Search

qa quality jobs in columbus

QA Specialist - Virtual Hub

QUALITY ASSURANCE TESTER II

Quality Assurance Specialist

Survey Project Manager

Micro Specialist

Survey Party Chief

OSP/ Campus Construction QC Inspector - Digital Infrastructure

Project Engineer

Tax Supervisor - Worthington

Quality Assurance Specialist

Project Cost Controls Specialist (Columbus, OH)

Production Coordinator - 2nd Shift (Stamping)

IT Project Manager

Quality Specialist

Quality Engineer

Senior Tosca Automation Engineer - VF

HVAC Lab Tech

Quality Assurance Supervisor - 3rd Shift

Commissioning Project Manager (Central Ohio) - $10,000 Sign-On Bonus

General MEP Superintendent - Data Centers

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