Top 30 Retail operations analyst Jobs in Columbus

Service Desk Analyst I (Columbus)
RedHelm —Columbus, OH
- Full-time
- Office
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
8d
Lead Fulfillment Associate, OOH9
Amazon.com Services LLC —West Jefferson, OH
- $24 - $25 an hour
- Overtime
- 18 years or older
- Mid-level
- High school diploma or GED
- Employee assistance program
- 401(k) matching
Supply Chain Analyst
Victoria's Secret —Reynoldsburg, OH
- $67,700 - $88,830 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- SQL
Risk Systems Analyst
Heartland Bank —Whitehall, OH
- System design
- Mid-level
- Office
- Paid parental leave
- Employee stock purchase plan
340B Auditor
Bon Secours Mercy Health —Columbus, OH
- $23.20 - $35.97 an hour
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Health savings account
- Disability insurance
Securities Analyst 3
State of Ohio - Public Utilities Commission —Columbus, OH
- $34.53 an hour
- Full-time
- Mid-level
- Office
- Finance
- Paid holidays
- Health insurance
2d
Associate Analyst, Payroll Operations
Victoria's Secret —Reynoldsburg, OH
- $59,300 - $77,805 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- Microsoft Outlook
2d
Supply Chain Strategy Sr. Analyst
Victoria's Secret —Reynoldsburg, OH
- $76,700 - $101,955 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
Supply Chain Applications Analyst
Victoria's Secret —Reynoldsburg, OH
- $67,700 - $88,830 a year
- Full-time
- Mid-level
- Office
- SQL
1d
Assistant/Associate Analyst, Transportation
Abercrombie & Fitch Co. —New Albany, OH
- Full-time
- Mid-level
- Analysis skills
- Project management
- Store discount
- Paid parental leave
Senior Investigative Analyst
Victoria's Secret —Reynoldsburg, OH
- $59,300 - $77,805 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
Senior Space Merchandise Planner
Bath & Body Works —Reynoldsburg, OH
- $95,000 - $140,800 a year
- Full-time
- Hybrid work
- 5 years
- Merchandising
- Office
- Store discount
- Paid parental leave
9d
Digital Banking Manager
Heartland Bank —Whitehall, OH
- Computer science
- Computer Science
- Office
- Paid parental leave
- Employee stock purchase plan
Manager, Digital Analytics - Marketing Integrations
Victoria's Secret —Reynoldsburg, OH
- $112,700 - $153,720 a year
- Full-time
- Hybrid work
- 7 years
- JavaScript
- Product management
Senior Privacy Analyst - Columbus, OH
Victoria's Secret —Reynoldsburg, OH
- $86,800 - $117,600 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
Senior Analyst, Financial Planning & Analysis
CVS Health —Columbus, OH
- $46,988 - $122,400 a year
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Health insurance
- Dental insurance
Loan Systems Analyst
Heartland Bank —Whitehall, OH
- Bilingual
- Computer science
- Computer Science
- Paid parental leave
- Employee stock purchase plan
Industrial Engineer 1
Victoria's Secret —Columbus, OH
- $67,700 - $88,830 a year
- Full-time
- Mid-level
- SQL
- Analysis skills
9d
Sr Analyst - International FP&A
The Wendy's Company —Dublin, OH
- $81,000 - $138,000 a year
- Full-time
- Hybrid work
- CPA
- Mid-level
- Office
- Parental leave
- Employee assistance program
Senior Financial Analyst, Store Finance Payroll P&L
Victoria's Secret —Reynoldsburg, OH
- $86,800 - $117,600 a year
- Full-time
- Mid-level
- Office
- 3 years

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retail operations analyst jobs near columbus

Service Desk Analyst I (Columbus)

RedHelm
Columbus, OH

Quick Apply

Job Details

Full-time
8 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

IT user and group management
Windows
Compliance with security regulations
Technology security practices
High school diploma or GED
Managing clients in a customer support role
Cloud service support
Desktop (troubleshooting support)
Remote access software
MFA
macOS
VPN management
Identity and access management (IAM) solutions
Desktop administration

Full Job Description

RedHelm is redefining what it means to be a technology partner. We deliver industry-leading offensive and defensive cybersecurity alongside full-stack IT services that are integrated by design — protecting, powering, and accelerating our clients' success.

Our teams operate at the intersection of security and technology, combining deep technical expertise with a holistic, client-centered approach. By aligning security strategy, infrastructure, and operational excellence, we help organizations stay resilient in an increasingly complex threat landscape.

At RedHelm, we are building an environment where innovation, accountability, and collaboration drive meaningful outcomes, both for our clients and for the professionals who support them.

About the Role
We are seeking a Service Desk Analyst I to serve as a primary point of contact for client technical support, delivering consistent, professional, and customer-focused assistance across multiple channels. This role is responsible for incident resolution and service requests within a variety of client environments, and plays a critical part in maintaining service quality, customer satisfaction, and operational efficiency. The ideal candidate brings a customer-first mindset, strong attention to detail, and a genuine willingness to grow their technical skills over time.

This is a full-time, in-office position located in Columbus, OH, five days per week, supporting day-to-day operations at our satellite office. The Service Desk Analyst I will primarily support end users who call our IT Service Desk line for support, with ticket-based requests as a secondary channel.

Role & Responsibilities:

Serve as a primary point of contact for client technical issues via phone (primary support channel), email, chat, and ticketing system
Troubleshoot and resolve common end-user issues related to desktops, laptops, mobile devices, printers, and approved software
Perform basic user account administration, including password resets, group membership changes, and license assignments in on-premises and cloud environments
Support installation, configuration, and basic troubleshooting of client applications, VPN clients, and virtual desktop solutions
Accurately document troubleshooting steps, resolutions, and client communications within the ticketing and documentation systems
Identify, document, and escalate issues that exceed defined scope following established procedures
Execute documented scripts, workflows, and standard operating procedures
Provide end users with guidance aligned to security best practices and internal documentation
Collaborate with peers and other technical teams to ensure timely resolution and smooth handoffs when escalation is required

Soft Skill Requirements

Strong customer service orientation with the ability to remain professional under pressure
Clear verbal and written communication skills, including the ability to explain technical concepts to non-technical users
Attention to detail in documentation and ticket notes
Ability to follow defined processes while managing multiple tasks in a fast-paced environment
Willingness to learn, accept feedback, and develop technical skills over time

Technical Skill Requirements

Experience providing end-user technical support in a professional environment
Basic troubleshooting of Windows and macOS operating systems
Familiarity with user account management in Active Directory and cloud identity platforms
Basic understanding of TCP/IP networking and wired/wireless connectivity
Ability to support common business applications, VPN clients, and virtual desktop environments
Awareness of security fundamentals such as MFA, password hygiene, endpoint protection, and email security

Preferred Qualifications

Industry-recognized entry-level IT certifications (e.g., CompTIA A+)
Experience working in a ticket-based support or service desk environment
Transferable experience from customer-facing technical, retail IT, help desk, or internal IT roles will be considered

Additional Information

This is a full-time in-office role located in Columbus, OH with eligibility to work remote on occasion
Participation in an on-call or after-hours support rotation may be required
Valid driver's license and reliable transportation may be required
Local travel to client locations may be required based on business needs
Must be able to successfully pass state and federal background checks
High school diploma or equivalent required

Information Security Commitment

This role operates within a managed services environment and will have access to client systems, data, and infrastructure. All team members are expected to handle client and company information responsibly, follow established security and data privacy procedures, and support our commitment to maintaining the confidentiality, integrity, and availability of the systems we manage. Candidates should be comfortable working within a security-conscious culture where following documented processes and protecting client data are core expectations of the job.

Please Note, RedHelm is currently unable to support visa sponsorship for those living in the United States and working under an H1B visa.

Equal Opportunity Employer

RedHelm provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, RedHelm will provide reasonable accommodations for qualified individuals with disabilities.

Why Join Us

This is an exciting time to join RedHelm as we continue to grow and innovate as a full-stack technology partner. Our integrated approach to offensive security, defensive operations, and IT services creates opportunities to work on complex challenges that directly impact the organizations we serve. As we expand our capabilities and footprint, our team members play a meaningful role in shaping what comes next.

We are equally committed to investing in our people. We believe in a culture where we care about individuals not just for their professional ambitions, but for their personal goals as well. We recognize that work is part of a larger purpose in each person's life, and that philosophy drives how we support growth, flexibility, and long-term development across our organization.

We offer a comprehensive and competitive benefits package designed to support both career progression and personal wellbeing, including medical, dental, and vision coverage, a 401(k) program, paid time off, floating holidays, and paid holidays. More importantly, we provide an environment where you can build meaningful expertise, contribute to forward-thinking solutions, and grow alongside a company that is actively shaping its future.

Quick Apply

Refine Your Search

retail operations analyst jobs in columbus

Service Desk Analyst I (Columbus)

Lead Fulfillment Associate, OOH9

Supply Chain Analyst

Risk Systems Analyst

340B Auditor

Securities Analyst 3

Associate Analyst, Payroll Operations

Supply Chain Strategy Sr. Analyst

Supply Chain Applications Analyst

Assistant/Associate Analyst, Transportation

Senior Investigative Analyst

Senior Space Merchandise Planner

Digital Banking Manager

Manager, Digital Analytics - Marketing Integrations

Senior Privacy Analyst - Columbus, OH

Senior Analyst, Financial Planning & Analysis

Loan Systems Analyst

Industrial Engineer 1

Sr Analyst - International FP&A

Senior Financial Analyst, Store Finance Payroll P&L

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