Top 218 Senior agent Jobs in Columbus

Customer Service Team Leader
battleface —Columbus, OH
- Full-time
- Remote
- Mid-level
- Leadership
- 2 years
Quick Apply
9d
Senior Service Associate 8am-4:30pm
UPS —Columbus, OH
- $20.80 - $33.80 an hour
- Full-time
- Background check
- Customer service
- Pass drug screening
- Health savings account
- AD&D insurance
3d
Senior MEP Project Manager, Data Centers
Suffolk Construction Company, Inc. —Columbus, OH
- Full-time
- Microsoft Outlook
- Construction site
- 5 years
- Commuter assistance
- Fuel card
Senior Software Engineer, Agentic Coding RL Environments - AI Trainer
Surge AI —Columbus, OH
- $100 - $150 an hour
- Choose your own hours
- Remote
- Background check
- Java
- C++
Quick Apply
Pathology Technician -Autopsy and Necropsy
Battelle —Columbus, OH
- $27 - $29 an hour
- Overtime
- Hybrid work
- Pass drug screening
- Mid-level
- 3 years
- Wellness program
- Health insurance
Commissioning Project Manager (Central Ohio) - $10,000 Sign-On Bonus
The Superior Group —Columbus, OH
- $105,000 - $140,000 a year
- Construction site
- Criminal background check
- Children
- Health savings account
- Disability insurance
Quick Apply
MEP Manager - Large High-Profile Projects
Michael Page —Columbus, OH
- $120,000 - $140,000 a year
- 7 years
- Construction site
- Continuous improvement
- Mileage reimbursement
- Relocation assistance
2d
990 Tax Senior - Tax Manager (Non Profits/Tax Exempt Orgs)
Everforth, Cybercoders —Columbus, OH
- $90,000 - $130,000 a year
- Full-time
- Hybrid work
- CPA
- 5 years
- Research
- Disability insurance
- Dental insurance
7d
Senior Product Management Specialist
Branch Insurance —Columbus, OH
- $96,600 - $138,000 a year
- Full-time
- Remote
- Research
- 3 years
- Product management
- Health insurance
- Dental insurance
Part-Time to Full-Time Executive Assistant
Check Off Your List —Columbus, OH
- $22 an hour
- Part-time
- Remote
- Mid-level
- Experience equivalent to degree accepted
- Business Administration
- Work from home
Process Excellence Consultant / Manager / Senior Manager
Accenture —Columbus, OH
- $59,100 - $196,000 a year
- Full-time
- Analysis skills
- US work authorization
- Military encouraged
- Paid holidays
- Disability insurance
9d
Right of Way Records Specialist-Right of Way Records Senior
Ohio Power Company —Gahanna, OH
- $54,063.00 - $93,188.50 a year
- Full-time
- Microsoft Excel
- Research
- Mid-level
- Tuition reimbursement
2d
Risk Management - Product & Transformation Team- Senior Associate
JPMorganChase —Columbus, OH
- $92,150 - $140,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Tuition reimbursement
Director, Continuous Improvement
Cart.com, Inc. —Groveport, OH
- Overtime
- Spanish
- English
- 3 years
Quick Apply
7d
Transmission Right of Way Agent Associate level - Senior level
AEP Service Corporation —New Albany, OH
- $72,380 - $128,688 a year
- Full-time
- Microsoft Excel
- Driver's License
- Continuous improvement
- Tuition reimbursement
9d
Research Senior Associate-Comprehensive Cancer Center
The Ohio State University Wexner Medical Center —Columbus, OH
- Online Application
- Background check
- Doctoral degree
- Pass drug screening
Senior Product Management Specialist
Branch Financial, LLC —Columbus, OH
- $96,600 - $138,000 a year
- Full-time
- Remote
- Research
- 3 years
- Product management
- Health insurance
- Dental insurance
Quick Apply
Company Relations Manager
Ohio Insurance Agents Association, Inc. —Dublin, OH
- $90,000 - $110,000 a year
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
Senior Project Manager Meritain TPA
CVS Health —Columbus, OH
- $67,900 - $199,144 a year
- Full-time
- Remote
- Bachelor's degree
- Continuous improvement
- Organizational skills
- Health insurance
- Dental insurance
Senior Manager Customer Experience (On-Site)
Integra Beauty —Groveport, OH
- Full-time
- 5 years
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply

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senior agent jobs near columbus

Customer Service Team Leader

battleface -
Columbus, OH

Quick Apply

Job Details

Full-time
9 days ago

Qualifications

Customer communication
Managing teams in a customer support role
Coaching
Employee relationship building
Incident Escalation
Managing clients in a customer support role
Team development
Data interpretation
Productivity software
International corporation experience
Technical Proficiency

Full Job Description

about us: battleface is building a humanity-focused travel insurance company that brings people and the world together.

For too long, travel insurance has focused on the company rather than the customer. We’re changing that by connecting travelers with customized insurance solutions that provide the right coverage at the right price, where and when they need it.

We’re looking for a Customer Service Team Leader to provide hands-on support, coaching, and day-to-day guidance to a team serving customers across multiple channels and geographies.

about you: You’re an experienced contact center leader who embraces innovation, technology, and the opportunity to help others. You use data and customer feedback to guide decisions, improve performance, and support our core principles.

You’ll help move our global operations forward by delivering an exceptional customer experience and developing a capable, confident, and engaged team.

In this role, you will:

Provide day-to-day leadership, support, and direction to Customer Service team members.
Coach team members through regular feedback, one-to-one conversations, and practical development plans.
Help onboard and train new team members including the creation and management of knowledge resources.
Monitor service, quality, productivity, and workload in an omnichannel environment.
Participate in quality-calibration sessions to promote fair and consistent evaluations.
Support customer and system escalations, taking ownership of complex cases when needed.
Share frontline feedback on business initiatives, processes, and technology that affect the Customer Service team or customer journey.
Foster a supportive and accountable team environment built on active listening, patience, empathy, and kindness.
Step into frontline customer-support activity when service levels or business needs require it.

essentials

At least two years of experience in a team leader, supervisor, senior agent, or comparable customer-service leadership role.
Experience coaching and supporting customer-service colleagues.
Experience working remotely and with remote or international teams.
Ability to interpret and manage a high volume of information and performance data.
A strong sense of urgency and the ability to adapt to changing priorities in a fast-paced environment.
The ability to quickly adjust to evolving product and partner needs.
Excellent written and verbal communication skills.
Confidence handling complex customer issues and escalations.
Broadly technically proficient including experience with Microsoft Office.

even better

Professional experience in the travel insurance industry.
Travel insurance, property and casualty, or accident and health licensing.
Experience working in a technology-focused startup or high-growth business.
Experience supporting customers across multiple countries and time zones.
Personal experience with international travel.

your focus on impact

Most importantly, you:

Consistently aim to exceed relevant and evolving goals.
Set intentional objectives that improve team performance and the customer experience.
Build strong relationships that help us fulfill our mission of creating a humanity-focused travel insurance company.
Balance accountability with empathy, helping team members grow while maintaining high standards.
Look for practical ways to make the customer and team-member experience better.

Quick Apply

Refine Your Search

senior agent jobs in columbus

Customer Service Team Leader

Senior Service Associate 8am-4:30pm

Senior MEP Project Manager, Data Centers

Senior Software Engineer, Agentic Coding RL Environments - AI Trainer

Pathology Technician -Autopsy and Necropsy

Commissioning Project Manager (Central Ohio) - $10,000 Sign-On Bonus

MEP Manager - Large High-Profile Projects

990 Tax Senior - Tax Manager (Non Profits/Tax Exempt Orgs)

Senior Product Management Specialist

Part-Time to Full-Time Executive Assistant

Process Excellence Consultant / Manager / Senior Manager

Right of Way Records Specialist-Right of Way Records Senior

Risk Management - Product & Transformation Team- Senior Associate

Director, Continuous Improvement

Transmission Right of Way Agent Associate level - Senior level

Research Senior Associate-Comprehensive Cancer Center

Senior Product Management Specialist

Company Relations Manager

Senior Project Manager Meritain TPA

Senior Manager Customer Experience (On-Site)

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