Job Title: General Service Technician
Summary
Requires the ability to perform light maintenance and repairs which include lube, oil, and filter changes, balancing and rotation of tires and flushing cooling systems and is an entry-level position.
Essential Duties
- Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
- Sells lubrication, safety inspection and other related services. Maintains related records on regular customers, following up periodically with telephone, mail or personal reminders.
- Inspects vehicle fluid levels, replenishes as necessary.
- Checks tire pressure and adds air if needed.
- Communicates with parts department to obtain needed parts.
- Saves and tags parts of the job if under warranty or if requested by the customer.
- Examines assigned vehicle to determine if further safety or service work is required or recommended.
- Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
- Documents all work performed and recommended on the repair order.
- Road tests vehicles.
- Participates in manufacturer-sponsored training programs, schools, and events.
- Keeps abreast of manufacturer technical bulletins.
- Reports machinery defects or malfunctions to supervisor.
- Ensures that customers' cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.
- Keeps shop area neat and clean.
- Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as when they were received.
- Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc.
- Operates all tools and equipment in a safe manner.
- Reports any safety issues immediately to management.
Other tasks as assigned.
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Marginal Duties
[If applicable.]
Supervisory Responsibilities
[None]
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- No prior experience or training.
- Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
- Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Language Skills
- Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Mathematical Skills
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Optional Certificates, Licenses, Registrations
Automotive Service Excellence (ASE) Certifications
- Automatic Transmission/Transaxle Certification for Auto/Light Truck
- Brakes Certification for Auto/Light Truck
- Electrical/Electronic Systems Certification for Auto/Light Truck
- Engine Performance Certification for Auto/Light Truck
- Engine Repair Certification for Auto/Light Truck
- Heating and Air Conditioning Certification for Auto/Light Truck
- Manual Drive Train and Axle Certification for Auto/Light Truck
- Suspension and Steering Certification for Auto/Light Truck
- Automobile Parts Specialist Certification
Manufacturer Training
Valid Driver's License
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
