Top 282 Technical support agent Jobs in Columbus

Remote Conversational Intelligence Analyst
ACC PREMIERE —Columbus, OH
- $80,000 - $100,000 a year
- Remote
- Mid-level
- SQL
- US work authorization
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8d
Billing Agent (Contract)
Backpack Healthcare —Columbus, OH
- $20 an hour
- Contract
- Remote
- Google Workspace
- Microsoft Excel
- 5 years
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Facilities Maintenance Technician
Fortuity —Columbus, OH
- $20 - $25 an hour
- Full-time
- Carpentry
- OSHA
- Writing skills
- Free parking
- Paid holidays
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11d
Senior MEP Project Manager, Data Centers
Suffolk Construction Company, Inc. —Columbus, OH
- Full-time
- Microsoft Outlook
- Construction site
- 5 years
- Commuter assistance
- Fuel card
Safety Specialist
Aqua America, Inc. —Westerville, OH
- From $70,000 a year
- Full-time
- Up to 50% travel
- Word processing
- Mid-level
- Health insurance
- Dental insurance
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Asset Inspector - Residential Property
Community Properties of Ohio —Columbus, OH
- $19 - $22 an hour
- Full-time
- Customer service
- Pass drug screening
- Research
- Mileage reimbursement
- Health savings account
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HVAC Field Service Technician III
F6 Data Solutions —Columbus, OH
- $49 - $60 an hour
- Extended hours
- Management
- Construction site
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Commissioning Agent
TechSite —Plain City, OH
- $68,000 - $150,000 a year
- Mid-level
- Travel
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Commissioning Project Manager (Central Ohio) - $10,000 Sign-On Bonus
The Superior Group —Columbus, OH
- $105,000 - $140,000 a year
- Construction site
- Criminal background check
- Children
- Health savings account
- Disability insurance
Quick Apply
Dental Hygienist
DentalWorks —Columbus, OH
- $50 - $65 an hour
- Full-time
- CPR Certification
- Dental office
- BLS Certification
- Opportunities for advancement
990 Tax Senior - Tax Manager (Non Profits/Tax Exempt Orgs)
Everforth, Cybercoders —Columbus, OH
- $90,000 - $130,000 a year
- Full-time
- Hybrid work
- CPA
- 5 years
- Research
- Disability insurance
- Dental insurance
20h
Lead Commercial Technical Operations
WOW! —Columbus, OH
- Full-time
- Computer science
- Computer Science
- High school diploma or GED
Surveillance Agent
Marshall Investigative Group —Columbus, OH
- $22 - $32 an hour
- Part-time
- Microsoft Word
- 11+ years
- Research
Quick Apply
POS Support Agent
Express Wash Concepts LLC —Etna, OH
- Weekends as needed
- Hospitality
- Experience equivalent to degree accepted
- 1 year
- Health savings account
- Disability insurance
Quick Apply
Engineer, iOS Consumer Apps (Remote)
Abercrombie & Fitch Co. —New Albany, OH
- $87,000 - $97,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Communication skills
- Store discount
- Paid parental leave
Assistant Auditor III (Dynamics 365 System Analyst) (U) (Vacancy)
City of Columbus —Columbus, OH
- $37.96 - $56.98 an hour
- Full-time
- Hybrid work
- Computer science
- Computer Science
- DevOps
- Wellness program
- Disability insurance
Head of AI
AssetWatch, Inc. —Columbus, OH
- $244,000 - $282,000 a year
- Remote
- Computer Science
- AWS
- Doctor of Philosophy
- Flexible schedule
- Retirement plan
Quick Apply
Purchasing Agent - Data Center
Cupertino Electric, Inc. —New Albany, OH
- $60,750 - $79,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
Business Systems Analyst
Ultimus Fund Solutions —Columbus, OH
- $55,000 - $80,000 a year
- Full-time
- Remote
- Mid-level
- SQL
- Analysis skills
Quick Apply
Purchasing Agent
Hatzel & Buehler Inc —Columbus, OH
- $75,000 - $110,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

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technical support agent jobs near columbus

Remote Conversational Intelligence Analyst

ACC PREMIERE -
Columbus, OH

Quick Apply

Job Details

$80,000 - $100,000 a year
8 days ago

Qualifications

AI chatbots
Dashboard development
Data visualization software proficiency
Data analysis reporting
Business intelligence report generation
SQL
Business intelligence tools
Technical Proficiency
Data analysis software
Database software proficiency

Full Job Description

Conversational Intelligence Analyst

A conversational intelligence analyst evaluates customer and agent omni channel interactions using AI and natural language processing to extract intent, sentiment, and behavioral trends that drive business strategy, product development, and operational performance.

We are seeking a data-driven and analytical Conversational Intelligence Analyst to join our innovations team.

In this role, you will uncover actionable insights regarding customer sentiment, operational bottlenecks, and compliance trends. Your findings will directly influence product development, marketing strategies, and customer experience (CX) optimization.

**This is a remote position, but if you live within driving distance of one of our locations, you may be required to come into the office on occasion. This will be discussed with candidates that this applies to.**

Key Responsibilities

Data Synthesis: Extract, clean, and organize unstructured conversation logs into structured data frameworks.
Insight Generation: Track specific customer pain points, competitor mentions, and product feature feedback using NLP queries.
Dashboard Design: Create, maintain, and automate operational dashboards in BI tools (e.g., Tableau, Power BI) to display key performance indicators (KPIs) like customer satisfaction (CSAT) and script adherence.
Cross-Functional Collaboration: Partner closely with Customer Support, Product, and Quality Assurance teams to turn conversational data into specific workflow improvements.
Model Optimization: Train, refine, and maintain the accuracy of speech-to-text categorization models and automated sentiment rules.

Core Responsibilities

Data Mining & Transcription: Convert large volumes of unstructured audio and text logs into clean, searchable data Including creating flags/tags based on search criteria and questions from client teams.
Sentiment & Intent Tracking: Identify emotional shifts, customer pain points, and competitor mentions.
Dashboard & Report Building: Design operational reporting (often via tools like Tableau/PowerBI) to visualize metrics like script adherence and customer satisfaction (CSAT).
Process Optimization: Partner with operations and product teams to translate conversation trends into actionable business changes.

Key Tools & Technologies

Speech-to-Text & NLP Engines: Systems like CallMiner
Data Visualization: Advanced SQL and BI tools like Tableau or PowerBI.
CX Platforms: Enterprise analytics suites from vendors like Medallia or Genesys
AI Prompting: Ability to leverage syntax and AI assistants to create prompts.

Required Qualifications

Experience: 2–5 years of experience in data analytics, customer experience analytics, or business intelligence.
Technical Skills: Strong proficiency in SQL and experience building visualizations in Tableau or Power BI.
Platform Knowledge: Experience with speech/text analytics engines (e.g. CallMiner, Medallia, et al).
Communication: Ability to translate complex, quantitative datasets into clear, narrative-driven business recommendations for non-technical leadership.

Must be authorized to work in the US - No sponsorship available at this time.

EEO Statement:

ACC Premiere is an equal-opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.

Quick Apply

Refine Your Search

technical support agent jobs in columbus

Remote Conversational Intelligence Analyst

Billing Agent (Contract)

Facilities Maintenance Technician

Senior MEP Project Manager, Data Centers

Safety Specialist

Asset Inspector - Residential Property

HVAC Field Service Technician III

Commissioning Agent

Commissioning Project Manager (Central Ohio) - $10,000 Sign-On Bonus

Dental Hygienist

990 Tax Senior - Tax Manager (Non Profits/Tax Exempt Orgs)

Lead Commercial Technical Operations

Surveillance Agent

POS Support Agent

Engineer, iOS Consumer Apps (Remote)

Assistant Auditor III (Dynamics 365 System Analyst) (U) (Vacancy)

Head of AI

Purchasing Agent - Data Center

Business Systems Analyst

Purchasing Agent

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