Top 7 Tier 2 helpdesk technician Jobs in Columbus

IT Helpdesk Technician
The Lisinski Law Firm —Dublin, OH
- $25.10 - $26.53 an hour
- Full-time
- Mid-level
- Windows
- Analysis skills
- Health savings account
- AD&D insurance
Quick Apply
18h
IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
- $25.66 - $30.06 an hour
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Travel
- Disability insurance
- Health insurance
Quick Apply
13d
Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
- $25.66 - $30.06 an hour
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Travel
- Disability insurance
- Health insurance
Quick Apply
8d
POS Support Agent
Express Wash Concepts LLC —Etna, OH
- Weekends as needed
- Hospitality
- Experience equivalent to degree accepted
- 1 year
- Health savings account
- Disability insurance
Quick Apply

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IT Helpdesk Technician
The Lisinski Law Firm —Dublin, OH
Uses available tools, technical knowledge, documentation, and problem-solving skills to diagnose hardware, software, authentication, and connectivity issues,…
$25.10 - $26.53 an hour
Quick Apply
18h
IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
$25.66 - $30.06 an hour
Quick Apply
13d

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IT Helpdesk Technician

The Lisinski Law Firm -
Dublin, OH

Quick Apply

Job Details

Full-time
$25.10 - $26.53 an hour
18 hours ago

Benefits

Health savings account
AD&D insurance
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication

Full Job Description

About The Lisinski Law Firm

Since 2020, Lisinski Law Firm has served as a dedicated humanitarian immigration practice committed to providing meaningful support to individuals and families seeking safety, stability, and a path forward. We frequently stand with clients who have been turned away elsewhere, offering both advocacy and care. Joining our Firm means becoming part of a team devoted to keeping families together and “Changing as Many Lives as Possible.”

About the Role

Join Lisinski Law Firm as an IT Helpdesk Technician and play an essential role in keeping our growing team connected, productive, and empowered. As a frontline technology partner, you will deliver responsive, high-quality support to employees working both remotely and in our Dublin, Ohio office. From troubleshooting end-user devices and supporting Microsoft 365 services to maintaining access to critical IT systems, your expertise will help ensure a seamless technology experience across the Firm. Reporting to the IT Helpdesk and Operations Manager, you will thrive in a collaborative, service-driven environment that values innovation, continuous improvement, and dependable technology solutions.

Your Key Contributions

Provide Tier 1 and Tier 2 technical support, resolving end-user issues and service requests within established SLAs.
Administer Microsoft 365 user accounts, including provisioning, modifications, deactivations, and application support.
Troubleshoot hardware, software, Microsoft 365, and third-party applications across the firm's technology environment.
Support authentication, identity management, and security initiatives, including SSO and compliance with established security standards.
Diagnose, repair, deploy, image, and upgrade desktops, laptops, peripherals, and end-user devices.
Install, configure, and troubleshoot printers, multifunction devices, and basic network connectivity issues, escalating when appropriate.
Escalate complex technical issues to senior IT staff or external vendors and collaborate on timely resolution.
Maintain accurate documentation of IT assets, system configurations, incidents, resolutions, and support activity within the HALO ticketing system.
Identify recurring technical issues, assist with root cause analysis, and contribute to continuous service improvement.
Develop and maintain IT knowledge base articles, standard operating procedures, reports, and other technical documentation.

What Makes You a Great Fit

Associate's degree in Information Technology or a related field, or equivalent hands-on experience
1-3 years of relevant experience, including internships or coursework
Working knowledge of Microsoft 365 services including Teams, SharePoint, Exchange Online, and OneDrive.
Familiarity with IT ticketing and problem management platforms
Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and general Layer 2/3 troubleshooting principles.
Familiarity with printer and peripheral hardware setup and support.
Responds promptly to support requests, takes ownership of Tier 1 and Tier 2 issues, and works toward timely resolution within established SLAs.
Partners with senior IT staff, the IT Security team, external vendors, and end users to resolve issues and maintain reliable technology services.
Uses available tools, technical knowledge, documentation, and problem-solving skills to diagnose hardware, software, authentication, and connectivity issues, escalating only when needed.
Provides dependable, accurate, and professional support; protects sensitive system and user information; and maintains clear documentation of incidents, assets, and resolutions.
Proficiency with Windows operating systems; working knowledge of macOS.
Strong analytical and problem-solving skills with attention to detail.
Excellent verbal and written communication skills; ability to explain technical concepts clearly to non-technical users.
Ability to manage multiple priorities and remain composed under deadline in a fast-paced environment.
Genuine commitment to delivering exceptional customer service and positive end-user experience.

Work Schedule

Monday through Friday, 8:30 AM – 5:30 PM Local Time

How You'll Benefit

Lisinski Law Firm provides a comprehensive benefits package that supports the diverse needs of our employees and their families. We recognize the importance of health and well-being and are committed to fostering an environment where every team member can feel and perform at their best.

401k Match
Medical, Dental, & Vision Insurance
Options for Health Savings Account or Flexible Spending Account
Dependent Care FSA
Basic Life Insurance
Voluntary Life & AD&D
Disability Insurance
Voluntary Accident Insurance
Voluntary Hospital Indemnity Insurance
Employee Assistance Program
Calm App Subscription

Our Firm

At Lisinski Law Firm, the commitment we show to our clients is matched by how we support and invest in our people. LLF is a place where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely collaborative team culture. Whether you join Marketing, IT, Accounting, Legal, or any other function, your work matters. Every role contributes to meaningful, lasting impact in the lives of those we serve.

Our Values

At Lisinski Law Firm, we are driven by a client obsessed mindset and a commitment to learning, advocacy, efficiency, and nimbleness in everything we do. We work as true team players, delivering creative problem-solving and high-quality service to support families with excellence and care.

The pay range for this role is:

$25.10-$26.53/hour

Quick Apply

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tier 2 helpdesk technician jobs in columbus

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