Top 438 Data technician Jobs in Columbus Ga

Help Desk Technician
Southeast Regional Technology Group —Columbus, GA
- $30,000 - $45,000 a year
- Full-time
- Mid-level
- Windows
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
4d
Supervisory Medical Records Technician
US Military Treatment Facilities under DHA —Fort Benning, GA
- $53,361 - $69,371 a year
- Online Application
- Background check
- Management
- Medical office experience
3d
Field Service Technician (Neptune), Columbus GA
Stryker —Columbus, GA
- $28.01 - $38.75 an hour
- Full-time
- Clean driving record
- Hospital
- HIPAA
- Health savings account
- AD&D insurance
LVI - Supply Technician
GALLS —Fort Benning, GA
- Full-time
- Background check
- Mid-level
Quick Apply
14d
Animal Care Technician
Paws Humane Society —Columbus, GA
- $14 - $15 an hour
- Weekends as needed
- Writing skills
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Commercial HVAC Service Technician
H & H Mechanical —Georgia
- $60,000 - $150,000 a year
- Full-time
- Background check
- Clean driving record
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
Industrial Electrical Technician
Powercon LLC —Georgia
- $20 - $30 an hour
- Overtime
- Background check
- Clean driving record
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Registered Behavior Technician
SeedGrow ABA —Columbus, GA
- $20 - $23 an hour
- Part-time
- Background check
- Data analysis skills
- HIPAA
- Dental insurance
- 401(k)
Quick Apply
Survey CAD Technician
McBride & Maxey, Inc. —Phenix City, AL
- $16.50 - $25.00 an hour
- Full-time
- Background check
- Computer literacy
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
3d
Automotive Technician
Group 1 Automotive, Inc. —Columbus, GA
- Full-time
- Background check
- Clean driving record
- Dealership
- Paid training
- Employee stock purchase plan
Quick Apply
Automotive Service Technician at Opelika CDJR
Greenway Automotive Group —Opelika, AL
- Full-time
- ASE Certification
- Background check
- Dealership
- Paid training
- Health insurance
Quick Apply
10h
HVAC Lead Installer
Terry Miller Service Company —Columbus, GA
- $20 - $40 an hour
- Overtime
- Clean driving record
- Pass drug screening
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Registered Behavioral Technician ABA Therapist
Total Care ABA —Columbus, GA
- $40 - $56 a month
- Part-time
- High school diploma or GED
- Experience working with children
- Children
- Paid training
- Paid holidays
Quick Apply
Field Service Technician Bilingual (Korean)
Venture HR —Georgia
- $35 - $43 an hour
- Full-time
- Microsoft Excel
- Mid-level
- Windows
- Health savings account
- Health insurance
Quick Apply
17h
Automotive Service Technician at Opelika Ford
Greenway Automotive Group —Opelika, AL
- Full-time
- ASE Certification
- Background check
- Dealership
- Paid training
- Health insurance
Quick Apply
10h
Lead Commercial HVAC (A) Technician
TriSearch —Columbus, GA
- $45 - $55 an hour
- Full-time
- Hybrid work
- Background check
- Clean driving record
- Pass drug screening
- Disability insurance
- Relocation assistance
Quick Apply
HVAC Field Service Technician II
F6 Data Solutions —Columbus, GA
- $40 - $48 an hour
- Extended hours
- Construction site
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Activity Technician
Centurion Health —Columbus, GA
- Full-time
- BLS Certification
- Mid-level
- 2 years
- Paid holidays
- Disability insurance
Quick Apply
Low Voltage Technician
ADT Security Services —Columbus, GA
- Weekends as needed
- Clean driving record
- High school diploma or GED
- Driver's License
- Disability insurance
- Health insurance
Field Controls Technician
Thermo Systems LLC —Georgia
- Full-time
- Travel
- US work authorization
- Entry level
- Travel reimbursement
- Tuition reimbursement
Quick Apply

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Help Desk Technician

Southeast Regional Technology Group -
Columbus, GA

Quick Apply

Job Details

Full-time
$30,000 - $45,000 a year
4 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Life insurance

Qualifications

CompTIA Network+
CompTIA A+
Help desk

Full Job Description

HELPDESK TECHNICIAN
POSITION SUMMARY

The Helpdesk Technician is responsible for delivering timely, accurate, and extraordinary technical support to SERTG clients. This role serves as the frontline responder for service requests and alerts, ensuring customer environments remain stable, secure, and operational.

Helpdesk Technicians are expected to manage and resolve a minimum of 20 tickets per day while maintaining excellent customer service, accurate time tracking, and complete documentation within ConnectWise Manage.

ABOUT THE COMPANY — SERTG

Southeast Regional Technology Group (SERTG) delivers extraordinary IT and security services that empower organizations to focus on what makes their business unique. We exist to remove technological barriers, strengthen cybersecurity, reduce downtime, and provide the reliable, high-quality support businesses need to operate and scale with confidence.

Our vision is to become the most trusted and fastest-growing IT and cybersecurity powerhouse in the Eastern United States—expanding our client base tenfold while driving innovation that enables small to medium-sized businesses to thrive in a secure digital world.

Everything we do is grounded in our values:

Honesty — Clear, open, and transparent communication that builds trust.

Integrity — Doing what’s right every time.

Quality — Delivering outstanding service with uncompromising standards.

Accountability — Taking ownership of outcomes and commitments.

Inspirational — Leading through vision, innovation, and progress.

Disciplined — Operating with consistency, precision, and focus.

OBJECTIVES

The Helpdesk Technician is accountable for delivering responsive support, maintaining SLA performance, and providing exceptional customer service. Core objectives include:

Technical Support & Troubleshooting

Respond to incoming service requests and system alerts in a timely manner.

Diagnose and resolve hardware, software, networking, and cloud-related issues.

Provide remote and onsite support when required.

Escalate complex issues appropriately following documented procedures.

Ticket Management & Time Tracking

Manage and resolve a minimum of 20 tickets per day.

Track all time worked on customer tickets accurately in ConnectWise Manage.

Maintain complete and accurate documentation within each ticket.

Ensure all tickets meet SLA response and resolution expectations.

Customer Service & Communication

Provide extraordinary customer service during every interaction.

Communicate clearly and professionally with customers via phone, email, and remote sessions.

Follow up with customers to confirm resolution and satisfaction.

Documentation & Process Adherence

Maintain accurate customer documentation, passwords, and asset records.

Follow all documented policies, procedures, and workflows.

Assist in updating internal documentation and knowledge base articles.

Training & Development Responsibilities

Complete assigned training and certifications.

Participate in process improvement and documentation initiatives.

Continuously improve technical and customer service skills.

COMPETENCIES

Technical Proficiency

Basic understanding of Windows, Microsoft 365, networking, and hardware troubleshooting.

Customer Service Excellence

Strong communication skills and customer-first mindset.

Ability to remain professional under pressure.

Time Management & Productivity

Ability to manage high ticket volume while maintaining quality.

Strong organization and prioritization skills.

Communication & Documentation

Clear written and verbal communication.

Accurate and thorough ticket documentation.

Adaptability & Teamwork

Willingness to learn and adapt to new technologies and processes.

Works effectively with team members and leadership.

SUCCESS LOOKS LIKE

20+ tickets per day are completed consistently.

SLA targets are met or exceeded.

Time entries are accurate and complete.

Customers receive clear, professional communication.

Documentation is accurate and up to date.

Escalations are handled appropriately and efficiently.

Customer satisfaction remains high.

EDUCATION AND EXPERIENCE

1–3+ years of IT support experience preferred.

Familiarity with Microsoft 365, Windows environments, and basic networking.

Experience with ConnectWise or MSP tools preferred.

Strong communication and customer service skills required.

Preferred certifications: CompTIA A+, Microsoft Fundamentals, or similar.

PHYSICAL REQUIREMENTS

Prolonged periods of sitting or working at a computer.

Ability to lift up to 50 pounds when handling equipment.

Occasional onsite work at customer locations.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Pay: $30,000.00 - $45,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Professional development assistance
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

data technician jobs in columbus ga

Help Desk Technician

Supervisory Medical Records Technician

Field Service Technician (Neptune), Columbus GA

LVI - Supply Technician

Animal Care Technician

Commercial HVAC Service Technician

Industrial Electrical Technician

Registered Behavior Technician

Survey CAD Technician

Automotive Technician

Automotive Service Technician at Opelika CDJR

HVAC Lead Installer

Registered Behavioral Technician ABA Therapist

Field Service Technician Bilingual (Korean)

Automotive Service Technician at Opelika Ford

Lead Commercial HVAC (A) Technician

HVAC Field Service Technician II

Activity Technician

Low Voltage Technician

Field Controls Technician

I want to receive the latest job alert for data technician in columbus ga

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