Proposed Salary Range: $14.42 - $18.03 (Depending on Experience)
Work Location: On-site (No Hybrid or Remote) at One Panasonic Dr. Columbus, GA 31907
Shift: First
The Information Systems Technician is responsible for providing day-to-day IT support to end users (onsite and remote), managing PC hardware and software, and maintaining IT assets and inventories. This role serves as the primary contact for PC-related issues, user access management, and several enterprise systems, while ensuring timely resolution of incidents and adherence to IT operational standards.
The Information Systems Technician should have the capability to read and interpret process information; and understand the impact their actions have on the quality objective.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- End User & PC Support
- Provide day-to-day PC and IT support for all computer-related issues, resolving most issues within the same business day.
- Troubleshoot hardware and software issues on PCs, laptops, tablets, and smart devices.
- Install, configure, and maintain software, including email, business applications, and standalone systems.
- Set up PCs for new users, including hardware upgrades (memory, hard disks), software installation, and system configuration.
- Configure Safeboot or Bitlocker, ZPA, and server folder favorites for users.
- Manage and update TAC system requests and update status.
- Manage shared PCs, including conference room PCs, kiosk PCs, and safety display PCs.
- Hardware, Asset, and Inventory Management
- Maintain and regularly update PC and printer inventory lists.
- Manage loaner devices and training PCs, including iPhones, iPads.
- Track inactive PCs stored in the warehouse and manage disposal paperwork for IT assets (PCs, servers, etc.).
- Keep logs for ink cartridges, memory devices, CDs, and DVDs.
- Manage ink and toner inventory, including ordering, installation, and printer upkeep.
- Systems and Operational Support
- Perform weekly server room cleaning and organization.
- Support production applications (WinSPC, infinity Qs, bartender and Easylabel).
- Assist on site vendors, technicians, and contractors during service work (e.g. printers, installations).
- Other duties as assigned.
SUPERVISORY RESPONSIBILITIES
None.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
EDUCATION and/or EXPERIENCE
Bachelor’s AA degree (preferred) in Computer Science, Management Information Systems, one year – two years relevant work experience, or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
OTHER SKILLS AND ABILITIES
- Strong knowledge of PC hardware, Windows-based systems, Microsoft Office and other enterprise software.
- Ability to troubleshoot and resolve technical issues efficiently.
- Experience managing IT inventories, logs, and documentation.
- Strong communication and customer service skills.
- Ability to work independently and manage multiple tasks with minimal supervision.
- Experience in a manufacturing or enterprise IT environment.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee frequently works near moving mechanical parts and is frequently exposed to toxic or caustic chemicals and risk of electrical shock. The noise level in the work environment is usually moderate.
ADDITIONAL INFORMATION
Panasonic Energy Corporation of America is an Equal Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
All qualified individuals are required to perform the essential functions of the job with or without accommodation. Pre-employment background check and drug testing is required. All candidates must have valid authorization to work in the United States. Competitive compensation and benefit package is provided.
Applicants under the age of 18: No minor under 16 years of age shall be permitted to work during the hours when public or private schools are in session unless said minor has completed senior high school or has been excused from attendance in school by a county or independent school system board of education in accordance with the general policies and regulations promulgated by the State Board of Education.
Due to the high volume of responses, we will only be able to respond to candidates of interest.
BENEFITS
- Employee Coverage: Monthly premiums $57.00/Deductible $300 per year
- Family Coverage: Monthly premiums $201.000/Deductible $600 per year
- 401k Retirement Saving - Company match up to 5%
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
