Top 18 Financial services remote customer support Jobs in Commack, Ny

Associate I, Customer Support
CardWorks Servicing LLC —Woodbury, NY
- $17.50 - $22.00 an hour
- Weekends as needed
- Spanish
- Computer literacy
- English
- AD&D insurance
- Paid holidays
Quick Apply
1d
Member Services Representative ATM Debit
Teachers Federal Credit Union —Hauppauge, NY
- $23 - $27 an hour
- Full-time
- Microsoft Word
- Background check
- Pass drug screening
- Dental insurance
- 401(k)
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14d
Contact Center Representative
Teachers Federal Credit Union —Hauppauge, NY
- $21.50 - $23.50 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Dental insurance
- Tuition reimbursement
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Contact Center Specialist
Teachers Federal Credit Union —Hauppauge, NY
- $23 - $26 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Dental insurance
- Tuition reimbursement
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Contact Center Team Member
Teachers Federal Credit Union —Hauppauge, NY
- $23 - $27 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Dental insurance
- 401(k)
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Manager, Call Center
Broadridge —Edgewood, NY
- $90,000 - $100,000 a year
- Email
- Senior level
PT Member Services Representative Membership
Teachers Federal Credit Union —Hauppauge, NY
- $19 - $22 an hour
- Part-time
- Microsoft Word
- Background check
- Pass drug screening
- 401(k)
- Tuition reimbursement
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Contact Center Member Experience Representati
Island Federal Credit Union —Hauppauge, NY
- $20.50 - $25.00 an hour
- Weekends as needed
- High school diploma or GED
- Organizational skills
- Communication skills
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Senior Contact Center Specialist
Teachers Federal Credit Union —Hauppauge, NY
- $27.30 - $30.35 an hour
- Full-time
- Background check
- Writing skills
- Pass drug screening
- Dental insurance
- 401(k)
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Telephone Member Service Representative
Jovia Financial Credit Union —Uniondale, NY
- $44,191 - $51,989 a year
- Microsoft Outlook
- Word processing
- Computer literacy
- Paid training
- Loan repayment program
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CUSTOMER CARE SPECIALIST 1
PAY-O-MATIC CK CASHI —Syosset, NY
- $23 an hour
- Full-time
- Spanish
- English
- Office
- Dental insurance
- Vision insurance
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Member Services Representative Membership
Teachers Federal Credit Union —Hauppauge, NY
- $19 - $22 an hour
- Full-time
- Microsoft Word
- Background check
- Pass drug screening
- Dental insurance
- 401(k)
Quick Apply
Customer Service Representative
EXPANSEFT INC —Westbury, NY
- $19 - $22 an hour
- Full-time
- Spanish
- Computer literacy
- English
- 401(k) matching
- Flexible schedule
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Manager, Contact Center
Island Federal Credit Union —Hauppauge, NY
- $77,000.00 - $109,879.57 a year
- Full-time
- Microsoft Excel
- 3 years
- Bachelor's degree
Quick Apply
8d
Member Services Specialist II
USALLIANCE Financial —Rye, NY
- $23.00 - $26.57 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Research
- Paid holidays
- Paid time off
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Member Services Specialist I (Contact Center)
USALLIANCE Financial —Rye, NY
- $21 - $23 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Research
- Paid holidays
- Paid time off
Quick Apply

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Member Services Representative ATM Debit
Teachers Federal Credit Union —Hauppauge, NY
Oral/written communication, mathematical, problem-solving, multitasking, organizational, computer and internet skills, and telephone etiquette required.
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14d
Financial Services Specialist
Teachers Federal Credit Union —Central Islip, NY
Process deposits, withdrawals, loan payments, plan contributions and other transactions by verifying member identity/signatures, secure necessary approvals, and…
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Phillips & Cohen Associates Ltd. —Gahanna, OH
Administrative or Customer Service experience required (1-3 years in the financial services field preferred). Promptly and accurately fulfill consumer requests…
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7d
Client Advocate
greenpath, inc. —Columbus, OH
Answer high‑volume inbound calls from prospective clients (typically 80–100 calls per day-average 5 minutes per call). A private, enclosed room with a door.
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Associate I, Customer Support

CardWorks Servicing LLC -
Woodbury, NY

Quick Apply

Job Details

Full-time
$17.50 - $22.00 an hour
1 day ago

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Vision insurance
401(k) matching

Qualifications

Computer operation
English
High school diploma or GED
Computer skills

Full Job Description

Become an everyday champion — and build a career where your impact fuels financial progress.

What We Do

CardWorks Financial Group is a diversified financial services platform building ethical solutions across credit, lending, and the full customer lifecycle. Through our family of companies, CardWorks Financial Group tackles the complex challenges that larger financial institutions leave behind. We’re embedded throughout the credit card ecosystem as a lender, servicer, and merchant acquirer.

Who We Are

Merrick Bank: The bank that builds
CardWorks Servicing: One partner, total performance
Carson Smithfield: Resolution with respect

With nearly 40 years of operating history, our track record is solid: disciplined in downturns and built to accelerate in recovery. The CardWorks Financial Group companies take precise approach in complex markets, as a top three non-prime focused general purpose card issuer and a top fifteen U.S. merchant acquirer.

Our team tackles the industry’s most complex credit and payment challenges. And we believe that excellent work starts with a team that feels supported, respected, and empowered to grow.

CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans. We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees.

Founded in 1997, Merrick Bank is an FDIC®-insured financial institution headquartered in South Jordan, Utah, with over $10 billion in assets. A wholly owned subsidiary of CardWorks Financial Group, Merrick Bank serves roughly five million cardmembers and more than 100,000 merchant customers, offering credit cards, recreational loans, deposit accounts, merchant services and bank sponsorships to consumers and businesses.

Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.

Position Summary and Role Impact:
The Customer Support Associate I serves as a primary point of contact for accountholders in a call center environment. This role responds to inbound inquiries, provides account-related support, helps resolve questions or concerns, and delivers a professional and consistent customer experience. The associate follows established policies, procedures, and compliance requirements while accurately documenting interactions, supporting account servicing needs, and escalating more complex matters when appropriate. Through timely, accurate, and service-focused support, this role contributes to customer satisfaction, retention, and the overall effectiveness of the Customer Support team.

Essential Functions:

Responds to inbound telephone inquiries and provides accurate, professional support to accountholders regarding account information, transactions, payments, and general servicing needs.

Assists accountholders with questions, concerns, and routine account issues while delivering a positive customer experience and supporting customer retention.

Researches and resolves customer issues in accordance with established policies, procedures, regulatory requirements, and business guidelines.

Accurately updates, verifies, and notates customer information and call activity within designated systems to ensure complete and reliable account records.

Initiates and supports account transactions, service requests, billing dispute steps, and investigations as appropriate based on customer needs and department procedures.

Educates accountholders on applicable processes, including billing dispute procedures, required documentation, timelines, and available next steps.

Identifies calls or account matters requiring additional review and escalates appropriately to leadership, internal partners, or specialized support teams.

Meets established expectations for quality, productivity, attendance, compliance, and customer service standards.

Performs other duties as assigned.

Requirements for Success:

Education & Experience:

Requires a high school diploma or its equivalent

Prior customer service experience

Experience with First Data Resources (FDR), Evolve or related platforms preferred

One (1) + years of related inbound or outbound call center or collections experience desirable

Experience working with computers is required

Knowledge, Skills and Capabilities:

Meets established unit standards for quantity, quality and monitoring

Responsible for monitoring monthly statistics and meeting personal and unit goals

Speaks clearly and is able to convey a clear message

Able to change applications and support business objectives.

Works to achieve department and individual goals; supports management and unit and team to accomplish company objectives

Schedule Flexibility:
Full-time positions are available across a variety of schedules, including day, evening, overnight, and weekend shifts. Specific schedules vary by position and location and will be discussed throughout the interview process. Schedule assignments are determined based on business needs and candidate availability at the time of hire. Candidates must be available to work the schedule associated with the position they are selected for.

Bilingual Opportunities Available:
Select openings require English/Spanish bilingual proficiency. Candidates applying for bilingual positions must be able to effectively communicate in both English and Spanish and may be assessed during the hiring process.

The hourly range for this position, if located in NY Metro/NY State is $17.50 to $22.00. However, please note that the salary range will vary for other geographic areas.

#INDEG

Our Employee Value Proposition

Competitive Pay, including a Bonus Target or Variable Pay Incentive Program
Benefits Package -Medical, Dental, and Vision (plus much more)
401(k) Plan with Company Match
Short- & Long-Term Disability
Wellness Programs
Group Life and AD&D Insurance
Paid Vacation, Sick Days and bank Holidays
Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition

We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to age, race, color, sex, or gender identity/expression (including pregnancy, childbirth, transgender status, or sexual orientation), religion or creed, ancestry, citizenship, national origin, disability, military or veteran status, marital status, genetic information, or any other characteristic protected by applicable law.

We do not tolerate discrimination, harassment, or retaliation. Employment decisions are based solely on qualifications, merit, and business needs. Everyone is welcome here, and we hire based on your ability to do the job, not any protected characteristics.

If you need help or reasonable accommodation during the application or hiring process, please let your TA Partner know.

Quick Apply

Refine Your Search

financial services remote customer support jobs in commack, ny

Associate I, Customer Support

Member Services Representative ATM Debit

Contact Center Representative

Contact Center Specialist

Contact Center Team Member

Manager, Call Center

PT Member Services Representative Membership

Contact Center Member Experience Representati

Senior Contact Center Specialist

Telephone Member Service Representative

CUSTOMER CARE SPECIALIST 1

Member Services Representative Membership

Customer Service Representative

Manager, Contact Center

Member Services Specialist II

Member Services Specialist I (Contact Center)

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