About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
The Ocean Freight Operations Coordinator - Import is responsible for supporting day-to-day ocean freight operations across import and domestic transport activities. This role ensures accurate documentation, timely cargo movement, and effective coordination with internal and external stakeholders to maintain service standards and operational efficiency.
PRIMARY DUTIES & RESPONSIBILITIES
- Coordinate ocean shipments for import, including booking and documentation.
- Liaise with shipping lines, freight forwarders, customs brokers, and transport providers to facilitate cargo movement.
- Prepare and process essential documentation such as bills of lading and customs declarations.
- Track shipments and update internal systems (e.g., CargoWise One); notify stakeholders of delays or changes.
- Arrange local transport and warehouse interactions for cargo pick-up and delivery.
- Maintain accurate shipment records and ensure compliance with customs and maritime regulations.
- Respond to customer inquiries and provide booking confirmations promptly.
- Support invoicing and basic cost entry tasks as directed by senior team members.
- Assist with general administrative tasks to ensure smooth operational workflow.
JOB REQUIREMENTS
Essential Minimum Qualifications
- High school diploma or GED
- 1–2 years’ experience in ocean freight or logistics operations (entry-level candidates with relevant training may be considered).
- Basic understanding of customs and maritime regulations.
- Familiarity with freight management systems and Microsoft Office.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced, deadline-driven environment.
- Team-oriented with a proactive and customer-focused approach.
- Willingness to learn and take on varied operational tasks.
- This position is generally sedentary in nature; involves sitting most of the time but may involve walking or standing for brief periods of time.
- Ability to occasionally lift to 10 lbs. required.
- Ability to talk and hear required.
- Ability to perform repetitive motions required.
- Ability to occasionally move inside the office.
- Must be able to remain in a stationary position for up to 8 hours.
- Ability to move or position self to reach, lift, climb, balance, stoop and crouch required.
- Ability to read PC screens; detect colour coding, read fine print, and/or normal type size print required.
SKILLS ESSENTIAL TO THE JOB
Technical
- Knowledge of Global forwarding operations
- Computer skills, including good knowledge of Microsoft Office
- Experience dealing with customers, with a strong customer focus and service ethic
- Methodical, planned and organised with strong attention to detail
- Good time management
- Cargowise one system software experience preferred
Business
- Results-orientated and resilient
- Strong numerical and analytical skills
- Analytical with proven problem-solving skills
- Follows procedure
- Planning, organisation, and execution skills
- Client focused with strong service ethic and skills
Human Relations
- Interpersonal/Communication skills, especially listening
- Excellent written/verbal communication skills
- Team worker, with a natural tendency towards collaboration
ESSENTIAL PERSONAL ATTRIBUTES
- Energetic, with a positive attitude
- Self-confident and willing to take responsibility
- Keen to learn and grow
- Ability to balance & meet the expectations of the client, Toll & shareholders
- Self-management – takes responsibility for tasks, agreed timeframes and outputs
- Attention to detail
- Flexible to changing priorities and operational needs
- Ambition to progress their career within Global Forwarding
- Exceptional personal standards of honesty, integrity and professionalism
- Results orientated; achievement driven
- Intelligent, lateral thinker
- Initiative & leadership, confident self-starter
- Positive attitude
- Respect & empathy
Pay Transparency:
In compliance with applicable state and local laws, the salary range for this position varies based on the work location. Please review the ranges below:
Expected base pay range: $22.88/hour- $38.94/hour
This range represents the salary range for this position in these locations. Actual compensation will be determined based on geographic location, experience, qualifications, internal equity, and other job-related factors.
- Remote Work Considerations : If the position allows remote work, the salary range applicable to the employee's home location will apply.
- Internal Transfers/Promotions : For current employees, compensation will be determined in accordance with the company’s internal mobility and compensation policies and may vary from the posted range based on current salary and job grade alignment.
- Benefits and Other Compensation : Toll offers all full-time employees paid vacation, sick time, floating holiday time, health benefits, life insurance & personal accident insurance, and 401k with company match.
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in United States of America and be prepared to undertake pre-employment checks including a criminal history check and medical.
