Top 57 Customer support & client services managers Jobs in Concord, Nc

Customer Service Manager, Airport Customer Experience Administration
American Airlines —Charlotte, NC
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
5d
Customer Experience Manager- Charlotte,NC
Caesarstone —Charlotte, NC
- $100,000 - $127,000 a year
- Full-time
- Oracle
- Writing skills
- Mid-level
Quick Apply
Client Care Team Lead
Dingoblu Financial Inc —Charlotte, NC
- Weekends as needed
- Mid-level
- Quality control
- Computer skills
Quick Apply
3d
Associate Director, Client Services - Account Management
Judi Health —Charlotte, NC
- $129,000 - $150,000 a year
- Hybrid work
- Office
- 3 years
- SQL
Quick Apply
Client Service Representative Lead
Charlotte Animal Referral & Emergency —Charlotte, NC
- $20 an hour
- Weekends as needed
- Hospital
- Computer literacy
- Mid-level
- Continuing education credits
- Health insurance
Quick Apply
Delivery Manager II
GHX —Charlotte, NC
- $32.21 - $43.26 an hour
- Monday to Friday
- Remote
- Computer literacy
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Associate Director, PBM Client Services
Healthcare Support —Charlotte, NC
- $136,000 - $179,000 a year
- Monday to Friday
- Hybrid work
- 6 years
- Office
- Analysis skills
- Health savings account
- AD&D insurance
Quick Apply
Customer Care Supervisor
Global Contact Services (GCS) —Salisbury, NC
- $34,000 - $40,000 a year
- Full-time
- Hybrid work
- Customer service
- Mid-level
- High school diploma or GED
Quick Apply
Director of Service Operations - Industrial Machinery - Base Salary to 140k/year - Charlotte, NC
AllSearch Professional Staffing —Charlotte, NC
- $120,000 - $140,000 a year
- ERP systems
- Mentoring
- Senior level
- Paid holidays
- Dental insurance
Quick Apply
AT&T Assistant Manager
Carolina Crestway —Charlotte, NC
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Continuous improvement
- In-person
Quick Apply
5d
Customer Service Manager
Morris South —Charlotte, NC
- Management
- Mid-level
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
Veterinary Client Service Supervisor
BluePearl Vet, LLC —Matthews, NC
- $22 - $31 an hour
- Full-time
- Mid-level
- US work authorization
- Paid holidays
- Health insurance
Christian Response Team Lead
Billy Graham Evangelistic Association —Charlotte, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Management
- Paid holidays
- Disability insurance
Director of Premium Services & Engagement
Hornets Basketball, LLC —Charlotte, NC
- Weekends as needed
- 7 years
- Business development
- Organizational skills
Quick Apply
Team Lead - Global Solutions Onboarding
U.S. Bank National Association —Charlotte, NC
- $98,175 - $115,500 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
CSR Shift Lead
Charlotte Animal Referral & Emergency —Charlotte, NC
- From $20 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
Client Services Team Manager
Amwins —Charlotte, NC
- Microsoft Excel
- Mid-level
- Analysis skills
- On-the-job training
- Opportunities for advancement
Quick Apply
Customer Implementation Delivery Leader
U.S. Bank National Association —Charlotte, NC
- $94,010 - $110,600 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
Customer Service Manager - State Farm Agent Team Member
Jason Colvin - State Farm Agent —Huntersville, NC
- $46,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- Organizational skills
- Paid time off
- Opportunities for advancement
Quick Apply
Assistant Account Manager
Securitas Security Services —Charlotte, NC
- $58,000 - $62,213 a year
- Full-time
- 18 years or older
- Mid-level
- 3 years
- Paid holidays
- Disability insurance

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Customer Service Manager, Airport Customer Experience Administration

American Airlines -
Charlotte, NC

Apply Now

Job Details

5 days ago

Benefits

Health insurance
Dental insurance
Flexible spending account
Employee assistance program
Vision insurance
Benefits from day one
Pet insurance

Qualifications

Staff performance monitoring
High school diploma or GED

Full Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
This job is a member of the Airports Team within the Customer Experience Division

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
Be a safety advocate: Look for safety concerns and address them as needed
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
Promote effective communication among departments to engage our team to work together to achieve common goals.
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
Analyze station specific data on a regular basis to improve scheduling, training and overall station performance
Conduct lost time conversations
Understand corporate initiatives and how they apply to the local station (e.g. One team, One Turn metrics)
Ability to learn and apply union contract rules/regs in interactions with frontline team members and local union leaders
Produce local reporting based on station leadership needs

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Skills, Licenses & Certifications

Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
Strong decision-making skills
Ability to work independently as well as collaboratively
Ability to work under demanding operational conditions
Ability to prioritize and execute with a sense of urgency and preciseness
Ability to use sound business judgment to resolve issues with internal and external customers
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver’s license as required by local authorities, if applicable
Ability to work extra hours when there are operational needs
Ability to work rotating shifts including weekends, holidays and days-off

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Apply Now

Refine Your Search

customer support & client services managers jobs in concord, nc

Customer Service Manager, Airport Customer Experience Administration

Customer Experience Manager- Charlotte,NC

Client Care Team Lead

Associate Director, Client Services - Account Management

Client Service Representative Lead

Delivery Manager II

Associate Director, PBM Client Services

Customer Care Supervisor

Director of Service Operations - Industrial Machinery - Base Salary to 140k/year - Charlotte, NC

AT&T Assistant Manager

Customer Service Manager

Veterinary Client Service Supervisor

Christian Response Team Lead

Director of Premium Services & Engagement

Team Lead - Global Solutions Onboarding

CSR Shift Lead

Client Services Team Manager

Customer Implementation Delivery Leader

Customer Service Manager - State Farm Agent Team Member

Assistant Account Manager

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Intro

Why you'll love this job

What you'll do

All you'll need for success

What you'll get

Feel free to be yourself at American

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