Top 1617 Care worker Jobs in Concord Ma

Customer Care Retention Specialist
Insulet Corporation —Acton, MA
- $26.33 - $39.49 an hour
- Full-time
- Remote
- Microsoft Excel
- Mid-level
- Smartphone
- Health insurance
- Dental insurance
7d
Direct Care Counselor - TASP Program
Walker, Inc. —Watertown, MA
- $19.36 an hour
- Monday to Friday
- Background check
- Ability to walk for extended periods
- Residential
- 401(k)
Quick Apply
Food Service Worker
Campion Health & Wellness, Inc. —Weston, MA
- $18 - $19 an hour
- Full-time
- 18 years or older
- English
- Cleaning
- 403(b) matching
- Health insurance
Quick Apply
Plant Care Specialist/Horticulture/Landscape gardening
PD Gardening —Newton Center, MA
- $60,000 - $100,000 a year
- Full-time
- Background check
- Spanish
- 5 years
- Profit sharing
- Paid holidays
Quick Apply
1d
Patient Care Coordinator (Experience Preferred)
Achieve Physical Therapy —Acton, MA
- From $20 an hour
- Full-time
- Sales
- Mid-level
- Administrative experience
- Loan repayment program
- Health insurance
Quick Apply
Day Program Instructor/Direct Care
Jewish Family & Children's Service, Greater Boston —Waltham, MA
- $20 an hour
- Full-time
- Computer literacy
- No experience needed
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
CAREGIVER/CNA/HHA
Assisting Hands of Boston Northwest —Framingham, MA
- Full-time
- Background check
- Customer service
- English
- Mileage reimbursement
- Paid holidays
Quick Apply
10d
Food Service Server/Utility Worker
Lessing's Food Service Management —Weston, MA
- Weekends as needed
- Quick service & fast food restaurant
- Food service experience
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Residential Senior Staff Advocate
Beaverbrook STEP, Inc. —Watertown, MA
- From $23 an hour
- Full-time
- Background check
- Management
- 5 years
- Flexible spending account
Quick Apply
Food Services Coordinator
Temple Beth Shalom of Needham, MA —Needham Heights, MA
- $20 - $25 an hour
- Full-time
- Background check
- Hospitality
- CPR Certification
- Health insurance
- Dental insurance
Quick Apply
$20 Direct Care Counselor (2nd Shift Wed-Sat)
Walker, Inc. —Needham, MA
- $21.25 - $22.25 an hour
- Full-time
- Childcare
- High school diploma or GED
- Children
- Health insurance
- Dental insurance
Quick Apply
Case Worker Manager | Transitional Age Youth Program
The Home for Little Wanderers, Inc. —Dorchester, MA
- On call
- Computer literacy
- Mid-level
- Bachelor's degree
- 403(b) matching
- AD&D insurance
Caregiver
Senior Helpers - Westford —Ayer, MA
- $16.25 - $18.50 an hour
- Part-time
- Customer service
- Home Health
- Entry level
- 401(k)
- Employee assistance program
Quick Apply
HHA/Home Health Aide/PCA/Caregiver/CNA
Right at Home Boston Northwest —Concord, MA
- $19 - $21 an hour
- 12 hour shift
- Background check
- English
- High school diploma or GED
- Mileage reimbursement
- Health insurance
Quick Apply
Caregiver
Home Instead —Andover, MA
- $17 - $19 an hour
- Part-time
- Background check
- Driver's License
- Travel
- Paid training
- Mileage reimbursement
Quick Apply
14d
Patient Care Coordinator
NeuroSync Inc. —Holliston, MA
- $18 - $22 an hour
- Full-time
- Spanish
- Data analysis skills
- Research
Quick Apply
Direct Care Supervisor
Walker, Inc. —Needham, MA
- $24 - $26 an hour
- Weekends as needed
- Background check
- Ability to walk for extended periods
- Mid-level
- Health savings account
- Health insurance
Quick Apply
1d
General Maintenance Worker - 3rd Shift
Native Energy & Technology, Inc. —Andover, MA
- $33.92 an hour
- Full-time
- Background check
- Military
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Caregiver
Wherever kindness is needed —Peabody, MA
- $17 - $19 an hour
- Part-time
- Background check
- In-person
- Ability to lift 25 pounds
- 401(k)
- 401(k) matching
Quick Apply
14d
Food Service Equipment Repair
HP Henny Penny) Sales NE —Boston, MA
- $55,000 - $65,000 a year
- Full-time
- Clean driving record
- Military
- Basic math
- Health insurance
- Dental insurance
Quick Apply

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care worker jobs near concord ma

Customer Care Retention Specialist

Insulet Corporation -
Acton, MA

Apply Now

Job Details

Full-time
$26.33 - $39.49 an hour
7 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer communication
Microsoft Excel
Word embeddings
Productivity software
Associate's degree

Full Job Description

Job Summary

As a Customer Care Retention Specialist, you will play a crucial role in proactively engaging with our customers to strengthen their relationship with our Omnipod brand. You will focus on retaining customers by providing outstanding service, addressing concerns, and ensuring they receive maximum value from our Omnipod products and services.



Overview:

Key responsibilities:

Possesses a deep understanding of Customer Care processes as well as Omnipod products to effectively communicate to customers

Initiate outbound calls and or emails as well as other communication methods to existing customers to check on their satisfaction, address any concerns, and ensure they are maximizing the benefits of our products and services

Establish and nurture strong, trust-based relationships with customers, listening to their needs and concerns with empathy and professionalism

Provide customers with information on Omnipod product updates, new features, and available resources to support diabetes management

Address customer concerns and issues promptly, working closely with relevant teams to find solutions and provide a seamless customer experience

Identify opportunities to upsell or cross-sell additional products or services that align with customers' needs and preferences

Collaborate with Customer Care leadership as well as Insulet franchise owners to develop and execute retention strategies that enhance customer loyalty

Follow detailed call scripts or guidelines while adapting to customer responses

Meet or exceed Customer Care KPI’s established

Maintain detailed records of customer interactions and outcomes within Salesforce activities and or campaigns, ensuring accurate tracking of customer feedback and concerns

Required Skills:

Associate degree, 4+ years of Customer Service-related support, Health Care environment, Pharmacy channel or other relevant experience

Excellent problem-solving abilities and a proactive mindset

Knowledge of diabetes management is a plus

Strong communication and interpersonal skills, with a focus on empathy and active listening to engage with sensitive healthcare topics/customer situations

Knowledge of diabetes management is a plus

Preferred Skills and Competencies:

Bachelor’s Degree preferred

Experience as a Quality Evaluator in a Contact Center preferred

Must be able to effectively deal with people at all levels inside and outside of the Company

Must be able to work independently while contributing to the goals of the team

Must be proficient with Microsoft Office (intermediate Word, basic Excel)

#LI-Remote

Additional Information:



Compensation & Benefits:

For U.S.-based positions only, the annual base salary range for this role is $26.33 - $39.49

This position may also be eligible for incentive compensation.

We offer a comprehensive benefits package, including:
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• And additional employee wellness programs

Application Details:
This job posting will remain open until the position is filled.
To apply, please visit the Insulet Careers site and submit your application online.

Actual pay depends on skills, experience, and education.

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

( Know Your Rights )

Apply Now

Refine Your Search

care worker jobs in concord ma

Customer Care Retention Specialist

Direct Care Counselor - TASP Program

Food Service Worker

Plant Care Specialist/Horticulture/Landscape gardening

Patient Care Coordinator (Experience Preferred)

Day Program Instructor/Direct Care

CAREGIVER/CNA/HHA

Food Service Server/Utility Worker

Residential Senior Staff Advocate

Food Services Coordinator

$20 Direct Care Counselor (2nd Shift Wed-Sat)

Case Worker Manager | Transitional Age Youth Program

Caregiver

HHA/Home Health Aide/PCA/Caregiver/CNA

Caregiver

Patient Care Coordinator

Direct Care Supervisor

General Maintenance Worker - 3rd Shift

Caregiver

Food Service Equipment Repair

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