Position Purpose
The Custom Products Installer is an advanced field installation role responsible for the precise, professional installation of H2H Blinds’ most technically demanding window covering products, including manual and motorized roller shades and plantation shutters, in homeowner direct, retail, and custom residential environments. This position exists to serve clients who require a higher level of technical expertise, product knowledge, and customer-facing professionalism than is required in standard new construction installation contexts. The Custom Products Installer brings craftsmanship, consultative skill, and meticulous attention to detail to every job site, ensuring that each installation meets H2H Blinds’ highest quality standards and leaves the customer with a premium experience.
This position operates under a dual reporting structure, reflecting its unique position at the intersection of sales and field operations. The Custom Products Installer reports to the Business Development Coordinator for customer assignment, scheduling coordination, and client relationship alignment, and to the Field Operations Manager for operational standards, compliance, vehicle and tool management, and day-to-day field execution. Both reporting relationships are active and equally relevant to this role. Success in this position requires the ability to navigate both the customer-centric expectations of the sales channel and the performance standards and accountability structures of the field operations team.
Core Responsibilities
1. Advanced Window Treatment Installation
- Perform professional installation of manual and motorized roller shades, plantation shutters, and related custom window covering products in homeowner direct, retail, and custom residential environments
- Execute all installations to H2H Blinds’ highest quality workmanship standards, ensuring precise alignment, secure bracket and hardware placement, accurate leveling, and full functional verification of every product prior to leaving the job site
- Demonstrate thorough working knowledge of motorized roller shade systems, including programming, pairing, and basic troubleshooting of motor-driven products
- Apply in-depth knowledge of window types, terms, and mounting configurations — single-hung, double-hung, double, triple, inside mount, outside mount, and specialty applications — across a wide variety of residential settings
- Operate basic light-carpentry equipment including a miter saw and hand tools to cut and modify window covering stock to custom specifications as required
- Troubleshoot installation issues on-site to minimize delays, resolve product fit challenges, and ensure smooth, complete job execution without return trips
- Maintain a clean, organized worksite throughout each installation, handle all products and customer property with exceptional care, and leave each home in better condition than found
2. Customer Consultation and Relationship Management
- Serve as H2H Blinds’ on-site ambassador in every customer interaction, representing the company with a level of professionalism, product expertise, and personal care consistent with a premium service experience
- Advise customers accurately and confidently on product features, benefits, customization options, and upgrade possibilities during the installation appointment
- Address all customer questions, concerns, and on-site requests with patience, clarity, and a solutions-oriented mindset
- Establish and maintain positive working relationships with clients to foster customer satisfaction, repeat business, and referrals
- Participate in post-installation reviews and client satisfaction processes as directed by the Business Development Coordinator, providing accurate feedback on job outcomes and customer sentiment
3. Measurement and Job Preparation
- Accurately record window measurements for company documentation and job preparation using company-provided software and hardware (MxPro, JOBS, tablet)
- Submit completed measurement documentation to the Scheduling Coordinator on a daily basis per established deadlines
- Review daily dispatch and job schedules, confirm product availability, and communicate any pre-job concerns to the Field Operations Manager or Business Development Coordinator before mobilizing
- Verify product specifications, quantities, and custom configurations prior to each installation to ensure complete accuracy before arriving on site
4. Vehicle, Tool, and Equipment Responsibility
- Maintain company vehicle in safe, clean, and mechanically sound condition at all times in compliance with the Company Vehicle Usage Policy
- Complete and submit vehicle and ladder checklists at a minimum of 95% compliance by established daily deadlines
- Safeguard all company-issued tools, equipment, and materials; report any damage, loss, or mechanical concerns to the Field Operations Manager immediately
- Operate all tools and equipment safely and in compliance with H2H Blinds tool usage standards and OSHA regulations
- GPS monitoring device is installed in all company vehicles for fleet tracking and drive time verification
5. Administrative Compliance and Reporting
- Complete all daily documentation with a minimum of 95% picks uploaded and recaps emailed by established daily deadlines
- Utilize company software systems (JOBS, MxPro, Fleetmatics, tablet) for job tracking, scheduling, and communication
- Participate in all required monthly safety meetings (maximum 2 absences per year; no more than 1 in any 6-month period)
- Submit month-end van stock inventory per company deadlines at a minimum of 95% compliance
- Communicate proactively with both the Business Development Coordinator and Field Operations Manager regarding any jobsite concerns, customer escalations, or scheduling conflicts encountered in the field
- Maintain a professional and cooperative working relationship with fellow Installers, Warehouse staff, Scheduling Coordinators, and all office personnel
Minimum Qualifications
- High school diploma or GED equivalent required
- Minimum 2 years of experience in window treatment installation, home improvement, or a comparable field trade with demonstrated proficiency in advanced installation techniques
- Thorough understanding of manual and motorized roller shade systems and plantation shutter installation
- In-depth knowledge of window types, mounting configurations, and light-carpentry practices related to custom window covering installation
- Ability to operate a miter saw and standard hand tools for blind and shade modification
- Valid driver’s license with clean motor vehicle record (MVR); no violations within the past 3 years
- Ability to work independently and execute a daily dispatched schedule with minimal direct supervision
- Strong customer-facing communication and interpersonal skills; professional demeanor in residential client settings
- Cellular phone with integrated camera and email capability required
- Familiarity with OSHA health and safety regulations and residential construction site safety practices
Preferred Qualifications
- Prior experience with motorized roller shade systems including Somfy or similar motor and control system platforms
- Experience with smart home integration or automated shading system programming and pairing
- Proficiency with company software platforms: MxPro, JOBS, Fleetmatics, and tablet operations
- Demonstrated track record of high-quality workmanship with low re-inspection or re-service rates in a customer-direct environment
- Prior experience in a premium or luxury residential installation environment
Physical Requirements and Working Conditions
- Ability to lift and carry up to 50 lbs regularly and up to 75 lbs occasionally, including carrying materials up flights of stairs
- Frequent climbing of ladders, including extension ladders for upper-window and elevated installations
- Standing, bending, kneeling, squatting, and reaching for extended periods during the course of installations
- Work performed in residential environments including exposure to dust, debris, and varying site conditions
- Exposure to varying weather conditions including heat, cold, humidity, and seasonal changes during transit and site access
- Regular operation of company vehicle for daily route travel; extended drive times of 4+ hours may be required
Compensation Overview
This is a full-time, hourly (Non-Exempt) position. Compensation is based on the employee’s experience level and demonstrated proficiency with advanced installation products and techniques. This position is eligible for performance-based bonus consideration tied to installation quality, customer satisfaction outcomes, and documentation compliance. Details of the pay rate, bonus eligibility, and benefits are outlined in the formal offer letter.
Overtime Expectations
This position is classified as Non-Exempt under the FLSA. All hours worked in excess of 40 per workweek will be compensated at the applicable overtime rate in accordance with federal and applicable state wage laws. The nature of custom residential installation work — including pre-job staging, post-job documentation, and extended job site days — may result in overtime hours. All overtime must be operationally justified and is subject to review under the company’s Overtime Philosophy.
Performance Standards
- 100% job completion rate unless proactively communicated to the Field Operations Manager or Business Development Coordinator
- Minimum 95% daily paperwork, pick upload, and recap email compliance by established deadlines
- Minimum 95% vehicle and ladder checklist submission compliance
- Minimum 95% month-end van stock inventory submission compliance
- Maximum 2 safety meeting absences per year (no more than 1 per 6-month period)
- Maximum 2 verbal warnings per quarter; maximum 1 write-up per year
- Adherence to all H2H Blinds installation quality workmanship standards, core values, and SOPs
- Performance reviewed quarterly; failure to meet minimum standards may result in delay or loss of bonus eligibility and placement on a Performance Improvement Plan
Applicable Policies
This position is subject to all policies outlined in the H2H Blinds Employee Policy Handbook, including:
- Installer Compensation and Performance Policy
- Company Vehicle Usage Policy
- Drive Time Compensation Policy
- Dash Cam Policy (including consent to biometric data collection)
- Employee Tool Agreement
- Payroll Deduction Policy
- Corporate Purchasing Card (PCard) Policy
- Personal Electronic Device & Audio Policy
- H2H Blinds AI Usage Policy
- Time Off and Attendance Policy
Disclaimer
This job description is intended to describe the general nature and level of work being performed. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. H2H Blinds reserves the right to modify, interpret, or apply this job description in any way the company desires. This document does not create an employment contract, implied or otherwise, other than an at-will employment relationship. All offers are contingent upon approval by IBP for corporate compliance and federal/state tax obligations.
Job Type: Full-time
Pay: $28.00 - $35.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: On the road
