Top 135 Reservations manager Jobs in Connecticut

Reservations Manager
Mystic Seaport Museum —Mystic, CT
- Full-time
- Microsoft Outlook
- Bachelor of Science
- Mid-level
2d
Program Coordinator
Yale University —New Haven, CT
- $61,500 - $91,875 a year
- Full-time
- Background check
- Microsoft Outlook
- Computer literacy
- Travel reimbursement
14d
TD Travel & Communications Manager
Tauck —Wilton, CT
- Microsoft Excel
- Microsoft Outlook
- Research
Office Administrator
Barnes Group Inc. —Windsor, CT
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Inventory management
Quick Apply
Construction Equipment Retail Sales Manager
ABLE TOOL & EQUIPMENT LLC —South Windsor, CT
- $70,000 - $90,000 a year
- Full-time
- Dealership
- Merchandising
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
8d
Rental Specialist
BOBCAT OF CONNECTICUT —Old Saybrook, CT
- $25 an hour
- Full-time
- Background check
- Dealership
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Front Desk Receptionist
The White Hart —Salisbury, CT
- $17.00 - $18.50 an hour
- Part-time
- Hotel
- US work authorization
- Organizational skills
- Health insurance
- 401(k)
Quick Apply
1d
Tour Director Manager
Tauck —Wilton, CT
- Microsoft Word
- Mid-level
- Bachelor's degree
Guest Services Manager
Hotel Marcel —New Haven, CT
- Weekends as needed
- Mid-level
- Hotel
- Ability to lift 50 pounds
3d
Assistant Manager
Hy’s Limousine —West Haven, CT
- Overtime
- Microsoft Excel
- Microsoft Outlook
- High school
- Health insurance
- Dental insurance
Manager, Tauck Ventures
Tauck —Wilton, CT
- Office
- Analysis skills
- Organizational skills
Reservation Manager
U-Haul —Plainville, CT
- Part-time
- Mid-level
- High school diploma or GED
- Time management
- Paid holidays
- Health insurance
Senior Program Director
WSP —Glastonbury, CT
- Engineering
- 11+ years
- Office
- Disability insurance
- Health insurance
Guest Services Representative
Hotel Marcel —New Haven, CT
- Part-time
- Basic math
- English
- Hotel
Hotel General Manager
Residence Inn Avon —Avon, CT
- $75,000 - $80,000 a year
- Full-time
- Residential
- In-person
- Senior level
- Health insurance
- Dental insurance
Quick Apply
8d
Strategic National Account Manager
Tauck —Wilton, CT
- Travel
- Contracts
- Training & development
Senior Administrative Assistant- YLS Faculty Support
Yale University —New Haven, CT
- $31.83 an hour
- Part-time
- Hybrid work
- Microsoft Word
- Background check
- Microsoft Outlook
Recruiting Manager, Tour Directors
Tauck —Wilton, CT
- Writing skills
- Mid-level
- 3 years
- Referral program
Assistant Construction Manager
WSP —Norwalk, CT
- $88,500 - $120,000 a year
- Mid-level
- Office
- 3 years
- Paid parental leave
- Disability insurance
2d
Construction Manager/Inspector
WSP —Glastonbury, CT
- Full-time
- Construction site
- Bachelor of Science
- Mid-level
- Disability insurance
- Health insurance
4d

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reservations manager jobs near connecticut

Reservations Manager

Mystic Seaport Museum -
Mystic, CT

Apply Now

Job Details

Full-time
2 days ago

Qualifications

Performance dashboard reports
Hospitality reservation systems
Dashboard development
Customer communication
Customer relationship building
Microsoft Outlook
Sales analytics & reporting tools
Spreadsheets
Dashboard creation support
Metrics Reporting
Client relationship development
Client database systems
Records management
Sales management systems proficiency
Data analytics
Microsoft Teams
SharePoint
CRM system proficiency
POS systems
Customer data entry

Full Job Description

Description:

Position title: Reservations Manager

Job Grade: RFT position, 35hrs/week

Department: Visitor Services

Reports To: Visitor Journey Director

Coordinates with: Education, Finance, Group Sales, IT, Interpretation, Watercraft, Visitor Services, Membership, and Public Programs

SUMMARY DESCRIPTION:

Mystic Seaport Museum seeks an organized, customer-focused, and detail-oriented Reservations Manager to oversee all reservation and booking operations for museum admissions, educational programs, group tours, special events, boat cruises, and facility rentals. This role serves as a superuser of the Tessitura CRM system and requires strong analytical, reporting, and data management skills. The Reservations Manager supervises the Reservations Specialist to ensure an exceptional guest experience from initial inquiry through arrival while maximizing revenue opportunities and maintaining efficient reservation processes across the Museum’s diverse offerings. The Manager supports the Visitor Journey Director with data review, report building, and reporting out on sales metrics and analytics museum-wide. Hybrid work arrangements may be available, allowing for remote work one day per week based on seasonal workload and operational requirements.

DUTIES AND RESPONSIBILITIES:

Manage daily reservation operations for school programs, group tours, camps, boat cruises, charters, special events, and facility rentals.
Oversee the Tessitura reservation system and maintain accurate booking records and customer information.
Process reservations, modifications, cancellations, payments, and refunds in accordance with museum policies.
Collaborate with Education, Visitor Services, Group Sales, Watercraft, and Finance departments to ensure successful program execution.
Generate confirmations, invoices, and related reservation documentation.
Facilitate and track grant funding allocations for school field trips and scholarship requests for summer camp
Set up annual CampDocs for summer camper health paperwork
Supervise the Reservations Specialist, including approval of timecards, time off requests, and schedules.
Maintain and update standard operating procedures for general and Tessitura-specific procedures.
Support membership sales in conjunction with reservations when applicable.
Monitor and report departmental performance metrics and identify opportunities for improvement.
Recommend process improvements to enhance efficiency, accuracy, and guest satisfaction
Participate in Museums Operations and Tessitura Users Group Meetings
Stay up to date on best practices in Tessitura by participating in Tessitura Community Forums, Knowledgebase training, etc.
Other duties as assigned.

Requirements:

REQUIRED QUALIFICATIONS:

Strong customer service and relationship management skills.
Excellent written, verbal, and interpersonal communication skills
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Proficiency with Tessitura or other CRM/POS systems including constituent records, bookings, reporting, analytics, and dashboard creation.
Proficiency in Microsoft Office applications, especially Excel, Outlook, Teams, and SharePoint.
Represent the Museum and Reservations team with professional confidence onsite and at conferences
BA/BS in related field or commensurate experience (2-3-year minimum) in a busy office setting

Preferred Qualifications

Touch typing 65 wpm or above preferred
Experience in a museum, cultural institution, educational organization, or tourism destination.

Apply Now

Refine Your Search

reservations manager jobs in connecticut

Reservations Manager

Program Coordinator

TD Travel & Communications Manager

Office Administrator

Construction Equipment Retail Sales Manager

Rental Specialist

Front Desk Receptionist

Tour Director Manager

Guest Services Manager

Assistant Manager

Manager, Tauck Ventures

Reservation Manager

Senior Program Director

Guest Services Representative

Hotel General Manager

Strategic National Account Manager

Senior Administrative Assistant- YLS Faculty Support

Recruiting Manager, Tour Directors

Assistant Construction Manager

Construction Manager/Inspector

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