Top 107 Retention specialist Jobs in Connecticut

Customer Care Specialist III
Saint Gobain —Orange, CT
- $64,500 - $105,300 a year
- Remote
- Research
- Mid-level
- 3 years
- Wellness program
- Commuter assistance
Quick Apply
2d
Recruitment and Retention Specialist
UCFS Healthcare —Norwich, CT
- $52,000 - $55,000 a year
- Full-time
- Mid-level
- Driver's License
- Project management
- Disability insurance
- Health insurance
Billing Specialist (Bilingual)
Zurita Insurance & Financial Services —Milford, CT
- $40,000 - $45,000 a year
- Full-time
- Spanish
- Microsoft Outlook
- Computer literacy
- Health insurance
- 401(k)
Quick Apply
Leasing Professional
Residential and Commercial Real Estate Company —New Haven, CT
- $45,000 - $50,000 a year
- Weekends as needed
- Background check
- Microsoft Outlook
- Pass drug screening
Quick Apply
Environmental Health and Safety Specialist
Chromalloy —Windsor, CT
- $77,840 - $102,165 a year
- Overtime
- Writing skills
- Pass drug screening
- Mid-level
- Wellness program
- Paid holidays
Quick Apply
Millwork Sales Specialist
RSS LLC —Cheshire, CT
- $50,494.09 - $60,810.09 a year
- Full-time
- Hybrid work
- Merchandising
- ERP systems
- Mid-level
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Leasing Professional
South Oxford Management —Middletown, CT
- $18 - $20 an hour
- Weekends as needed
- Ability to climb stairs
- US work authorization
- 1 year
- Paid parental leave
- AD&D insurance
Quick Apply
Bilingual MDFR Specialist-SAFE Family Recovery
Wheeler Clinic —Norwalk, CT
- $23.08 an hour
- Full-time
- Spanish
- English
- Mid-level
- AD&D insurance
- Paid holidays
Employment Specialist DDS
Kuhn Employment Opportunities —Meriden, CT
- $21 an hour
- Full-time
- Background check
- CPR Certification
- Experience working with individuals with disabilities
- Mileage reimbursement
- Health insurance
Quick Apply
Recovery Support Professional II
McCall Behavioral Health Network —Torrington, CT
- From $24 an hour
- Weekends as needed
- Spanish
- Mid-level
- Residential
- 403(b) matching
- Health insurance
Quick Apply
Associate Clinical Oncology Specialist
Natera —Bridgeport, CT
- $110,000 - $130,000 a year
- Remote
- Nursing
- Mid-level
- Analysis skills
- Commuter assistance
- Health insurance
2d
Senior Retention & Loyalty Specialist
Priceline.com —Norwalk, CT
- $110,000 - $135,000 a year
- Full-time
- Hybrid work
- Marketing
- Office
- Bachelor's degree
- Disability insurance
- Health insurance
Claim Specialist - Complex Liability Solutions
The Hartford —Hartford, CT
- $107,600 - $161,400 a year
- Full-time
- Hybrid work
- Office
- Analysis skills
- Bachelor's degree
12d
Customer Operations Specialist
Keter Environmental Services —Stamford, CT
- Full-time
- Writing skills
- Office
- High school diploma or GED
- Health savings account
- Paid holidays
Document Support Specialist
The Travelers Companies, Inc. —Hartford, CT
- $35,600 - $58,700 a year
- Full-time
- Research
- Mid-level
- Office
- Wellness program
- Paid holidays
8d
Data Privacy Specialist
Hosting Connecticut LLC —Windsor, CT
- $35 - $75 an hour
- Contract
- Hybrid work
- HIPAA
- Mid-level
- 3 years
- 401(k) matching
- Professional development assistance
Quick Apply
Customer Operations Specialist
KETER ENVIRONMENTAL SERVICES LLC —Stamford, CT
- $28.85 - $31.25 an hour
- Full-time
- Writing skills
- Office
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Quality Document Management Specialist II
BI Pharmaceuticals, Inc. —Ridgefield, CT
- Full-time
- 18 years or older
- Pass drug screening
- Mid-level
HR Specialist
Waveny LifeCare Network —New Canaan, CT
- Customer service
- Mid-level
- Bachelor's degree
Backend Capability Product Specialist
CVS Health —Connecticut
- $106,605 - $284,280 a year
- Full-time
- Remote
- HIPAA
- High school diploma or GED
- AWS
- Health insurance
- Dental insurance

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Customer Care Specialist III

Saint Gobain -
Orange, CT

Quick Apply

Job Details

$64,500 - $105,300 a year
2 days ago

Benefits

Wellness program
Commuter assistance
Paid parental leave
AD&D insurance
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Cash balance pension plan
Pension plan
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance
Pet insurance

Qualifications

Quality control corrective actions
Customer relationship building
Client onboarding
Email customer support
Customer retention strategy
Defect resolution root cause analysis
Phone communication
Operations coordination
Triage
Defect analysis
Customer order taking
Logistics customer service
Process improvement
Research
Mid-level
Incident Escalation
3 years
Managing clients in a customer support role
Bachelor's degree
Sales quoting
Team training
Product management
Industry trends
Customer engagement
Collaboration with manufacturing teams
Logistics order management
Billing issue inquiries
Order issue resolution
Root cause analysis
Solution selling approach

Full Job Description

WHY DO WE NEED YOU?

The Customer Care Specialist III is a customer-focused professional who serves as a passionate advocate for customers while delivering exceptional service across multiple communication channels. This individual demonstrates empathy, patience, strong communication skills, and the ability to leverage technology effectively to provide clear information, guidance, and solutions.

The ideal candidate possesses a positive attitude, strong work ethic, willingness to learn, and a genuine commitment to helping customers. They play a critical role in building customer loyalty by ensuring every customer interaction aligns with company brand standards and service expectations. Responsibilities include working as a liaison for product management, manufacturing and sales to ensure customer satisfaction. Additional responsibilities include administrative functions vital to the retention of high value business. Incumbent in this role will need to be able to seamlessly put themselves in the customers' shoes and advocate for the customers when necessary.

Escalation Support

Primary triage for all customer issue escalations
Facilitate credit approvals for new customers and credit line increases for existing customers
Lead customer retention efforts through the use of effective problem-solving skills
Maintain extensive knowledge of our products and services as well as market trends in order to understand the customer's needs
Resolve all level customer complaints concerning billing, products or services rendered, by providing timely solutions to the customer, understanding when high level customers need further escalation to upper management.
Lead problem resolution efforts with Quality Assurance and other key departments to identify root cause and corrective action needed for future improvement to customer service
Facilitate internal communications to sales representatives, manufacturing team, and management as needed to improve customer service processes
Provide pricing and lead time quotations to customers in a timely manner

Customer Care

Provide exceptional customer service by actively listening to customers regarding the service we provide and finding the best solution for the customer
Clarify and promote the value proposition to our customers
Strategically navigate high level customers through their lifecycle within our organization and tools
Lead the onboarding of all new higher level customers through credit and other internal systems to ensure the order fulfillment process sets the right first impression for new customers
Clearly, consistently, and effectively communicate with customers by phone, email and/or in person to receive orders, cancellations, and changes in product(s) or to clarify needs and requirements
Assist the Customer Care Manager in guiding all customer care representatives in the execution of assigned tasks and ensuring that their services are of maximum satisfaction to the customer

Process Support

Identify necessary customer solutions and order management process changes through research, interactions and feedback
Implement identified process changes and improvements by ensuring proper training of customer care team members
Proactively identify problems that might arise from operations with the use of ethical procedures and professional judgment
Lead efforts to streamline the coordination of product shipments, expediting shipments, arranging pick-up of defective product, etc. with shipping department

IS THIS JOB FOR YOU?

What do you bring?

Bachelor's Degree or equivalent experience in Customer Care / Customer Service, any concentration
3-5 years experience with direct customer contact and communication - Required

A LITTLE MORE ABOUT US

Omniseal Solutions, part of Saint-Gobain, specializes in designing and manufacturing precision sealing and wear-control solutions for critical applications in extreme environments, including cryogenic, high-temperature/high-pressure, ultra-high vacuum, and tight-tolerance conditions. The company serves demanding global markets such as aerospace, automotive, power generation, semiconductor, life sciences, nuclear, industrial, and aviation industries.

As a business unit of Saint-Gobain—a 360-year-old Global 500 company—Omniseal Solutions combines the stability of a large multinational organization with the agility and entrepreneurial culture of smaller, innovative teams. Saint-Gobain is recognized globally as both a top employer and a leading innovator, driven by nearly 200,000 diverse employees collaborating worldwide. The organization emphasizes teamwork, problem-solving, and forward-thinking innovation to create solutions that improve lives and enable the world of tomorrow

LEGAL STATEMENT

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

This position is subject to export controls under the International Traffic in Arms Regulations (ITAR). Qualified applicants for the position must meet the ITAR definition of “U.S. Person” at 22 C.F.R. 120.15 as a: U.S. citizen, U.S. national, lawful permanent resident, or otherwise a protected individual (including for example refugees and asylees).

Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at [email protected].

BENEFITS IN JOINING US

Pay Transparency:

Certain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees' wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the national pay range for this position which is $64,500.00 to $97,500.00 per year. However, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 8% of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is $ $69,600.00 to $105,300.00. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.

Employees have the flexibility to choose the benefits that best fit their individual needs.

Health and Wellbeing – Supporting your wellbeing, to thrive in life and work.
- Medical, Prescription Drug, Vision, and Dental Insurance
- Healthcare Saving Account and Flexible Spending Account options
- LiveWell Wellness Program
- Employee Assistance Program (EAP)
- Paid Time Off and Paid Parental Leave

Retirement and Protection - Helping to make the future life you want a reality.
- 401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan
- Company-provided Life Insurance, AD&D, Short-Term Disability
- Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and Accident Insurance

Additional Benefits – Helping shape the experience and impact you want
- Commuter Benefits
- Group Legal
- Identity Theft Protection
- Auto and Home Insurance
- Pet Insurance and Discounts
- Back-up Child & Elder Care
- PerkSpot Employee Discount Program

Job Reference: USA15045

Quick Apply

Refine Your Search

retention specialist jobs in connecticut

Customer Care Specialist III

Recruitment and Retention Specialist

Billing Specialist (Bilingual)

Leasing Professional

Environmental Health and Safety Specialist

Millwork Sales Specialist

Leasing Professional

Bilingual MDFR Specialist-SAFE Family Recovery

Employment Specialist DDS

Recovery Support Professional II

Associate Clinical Oncology Specialist

Senior Retention & Loyalty Specialist

Claim Specialist - Complex Liability Solutions

Customer Operations Specialist

Document Support Specialist

Data Privacy Specialist

Customer Operations Specialist

Quality Document Management Specialist II

HR Specialist

Backend Capability Product Specialist

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