Top 22 guest service agent Jobs in conroe tx

Front Desk Agent
Residence Inn Houston City Pace —Spring, TX
- From $13 an hour
- Overtime
- Background check
- Computer literacy
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
7d
Front Desk Staff
Next Generation Orthopedic and Spine Institute —The Woodlands, TX
- $16 - $20 an hour
- Full-time
- Computer literacy
- Hotel
- Computer skills
- Opportunities for advancement
Quick Apply
Front Desk Agent
The Woodlands Resort —The Woodlands, TX
- $16 an hour
- Full-time
- Military
- Office
- Math
- Disability insurance
- Health insurance
Quick Apply
Front Desk Agent
Westin at the Woodlands —The Woodlands, TX
- $15 an hour
- Full-time
- Military
- Office
- Math
- Disability insurance
- Health insurance
Quick Apply
Sales and Customer Service Associate
Massage Envy —Spring, TX
- $12 - $15 an hour
- Part-time
- High school diploma or GED
- Clinic
- Math
- Wellness program
- Health insurance
Quick Apply
Hotel Front Desk Agent
Scenic PG LLC —Spring, TX
- $15 - $17 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
13d
Guest Service Rep
Dreamscape Hospitality —The Woodlands, TX
- Weekends as needed
- Hotel
- High school diploma or GED
- Communication skills
Quick Apply
Front Desk Supervisor
Hampton Inn and Suite Houston Spring —Spring, TX
- Up to $16 an hour
- Part-time
- Hotel
- Organizational skills
- In-person
- Health insurance
- Dental insurance
Quick Apply
2d
Front Desk Associate
Staybridge Suites Tomball —Tomball, TX
- $14 an hour
- Weekends as needed
- Bilingual
- Hotel
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Front Desk
La Quinta - Tomball —Tomball, TX
- $10 - $11 an hour
- Part-time
- Hotel
- High school diploma or GED
- No degree
- Employee discount
Quick Apply
Front Desk Agent
Courtyard by Marriott - Houston, Texas —Humble, TX
- $13 an hour
- Weekends as needed
- Computer literacy
- Hotel
- Computer skills
- Flexible schedule
Quick Apply
Front Office Manager
Hyatt House The Woodlands/Shenandoah —Shenandoah, TX
- Full-time
- Word processing
- Merchandising
- Windows
Quick Apply
Hotel Front Desk Agent
TownePlace Suites Houston —Houston, TX
- From $14 an hour
- 8 hour shift
- Hotel
- Cash register
- In-person
- Employee discount
Quick Apply
2d
Hotel Front Office Manager
Thind Management —Spring, TX
- Full-time
- Inventory management
- Mid-level
- Hotel
Quick Apply
Front Desk Agent - Hotel Indigo Spring, TX
Palette Hotels —Spring, TX
- Full-time
- Spanish
- Mid-level
- Hotel
- Health insurance
Quick Apply
Front Desk Agent/Night Auditor
Days Inn & Suites Greater Tomball —Tomball, TX
- $11 - $14 an hour
- Part-time
- Customer service
- Hotel
- Front desk
- Employee discount
- Flexible schedule
Quick Apply
Guest Service Agent
DEVASHREE LAKSHMI INCORPORATED —Kingwood, TX
- $10 an hour
- Weekends as needed
- Hotel
- Cleaning
- Communication skills
- Employee discount
- Opportunities for advancement
Quick Apply

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guest service agent jobs near conroe tx

Front Desk Agent

Residence Inn Houston City Pace
Spring, TX

Quick Apply

Job Details

Part-time | Full-time
From $13 an hour
7 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
Employee discount
Flexible schedule
Life insurance
Referral program

Qualifications

Computer operation
Interpersonal skills
Employee relationship building
High school diploma or GED
Adaptability
Computer skills
Time management

Full Job Description

Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
Perform quality assurance (QA) requirements for department.
Communicate with Manager regarding status of groups.
Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms.
Communicate pertinent shift information to Manager/Supervisor and team members both verbally and in writing via log-book. Update as necessary.
Pass on pertinent information to next shift: Group information, current selling strategy, follow-up required for guests or shift responsibilities.
Assist team with training, supplies and support in order to consistently provide Brand quality service.
Register guests, assign rooms, & issue room keys.
Make courtesy call to guests to assure their complete satisfaction with their room, etc.
Schedule and make Wake-up Calls.
Receive and transmit messages.
Keep records of occupied rooms and guests’ accounts.
Make and confirm reservations.
Present statements to and collect payments from departing guests.
Provide solutions to problems for guests, associates and management. Use empowerment to exceed associate/guest expectations and resolve conflicts.
Schedule dry cleaning service, post to guest folio and deliver to guest rooms.
Perform administrative functions for guests, i.e., faxing, coping, mailing, over-night mail service, and other clerical duties.
Implement, monitor and carryout guest honors program.
Clean and maintain organized work area. Stock all printers and restock any guest supplies needed at front desk.
Clean, organize, and maintain lobby area (news papers, coffee table, clean doors, windows, etc. as necessary).
Post grocery-shopping tickets.
Coordinate meeting room function book; booking and quoting dates; coordinating with other department’s food and beverage setups including coordinating the room facility, setups and breakdown.
Posting charges and expenses to the folio for the meeting room for guests.
Deliver requested amenities to guest rooms (rollaway beds, cribs, pillows, blankets, towels, small amenity items, etc.).
Verify bucket-check against computer information.
Count drawers, make deposit drop verified by witness, and run initials.
Close and balance shift.
Communicate with Housekeeping Supervisor regarding early and late check-ins, checkouts, stay-overs, and special requirements for amenities.
Document all maintenance related requests in the Maintenance Request Log/or Work Order Book.
May perform housekeeping and minor maintenance duties as needed or requested by management.
Use empowerment to exceed associate expectations and resolve conflicts.
Remain highly visible and be readily available for guests at all times.
Take initiative to offer assistance or answer questions throughout the hotel.
Proper administration of key control.
Willingness and ability to train new associates.
Complete maintenance work orders and deliver to the supervisor in a timely manner.
Thoroughly understand and implement the Brand service culture.
Perform all shift checklist responsibilities.
Support team members to ensure the team’s entire workload is completed daily.
Perform other duties as required.

Education and/or Experience:

High School diploma or GED preferred.
Six months to one year related experience preferred.

Knowledge, Skills and Abilities:

Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
Ability to communicate effectively verbally and in writing and excellent telephone skills.
Ability to work in a fast-pace, high-energy and demanding work environment.
Basic knowledge of hotel operations or ability to learn quickly.
Ability to work as a team player with all levels of associates.
Dedicated, hard-working, self-motivated.
Good time management skills; multi-tasks skills; ability to prioritize; and coordinate details.
Flexibility to adjust work priorities as necessary.
Practice safety standards at all times.
Computer skills required.
Skill in operation of tools and equipment listed below.
Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

Prompt and regular attendance.
Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
Comply with hotel and/or department uniform and professional behavior and appearance standards.
Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
Participate in all mandatory job training and meetings.
Adhere to property policies and procedures, the Employee Handbook, and/or other property and IMM documents.
Immediately report any suspicious activities by guests or others.
Ability to successfully complete brand standard training including brand service training.

Related keywords: receptionist, front desk, customer service, front desk agent

Job Types: Full-time, Part-time

Pay: From $13.00 per hour

Benefits:

Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Application Question(s):

Primary shift time is 2:00pm-10:00pm 3 to 5 days per week including weekends. Does this match your availability?

Ability to Commute:

Spring, TX 77389 (Required)

Work Location: In person

Quick Apply

Refine Your Search

guest service agent jobs in conroe tx

Front Desk Agent

Front Desk Staff

Front Desk Agent

Front Desk Agent

Sales and Customer Service Associate

Hotel Front Desk Agent

Guest Service Rep

Front Desk Supervisor

Front Desk Associate

Front Desk

Front Desk Agent

Front Office Manager

Hotel Front Desk Agent

Hotel Front Office Manager

Front Desk Agent - Hotel Indigo Spring, TX

Front Desk Agent/Night Auditor

Guest Service Agent

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